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Sci-fi stories and media reports on biases and privacy issues have raised concerns about AI. Countering negative stereotypes The trepidation surrounding AI is significantly fueled by science fiction narratives, from the domineering HAL 9000 in 2001: A Space Odyssey to the dreaded robots of Terminator.
But when it comes to crisiscommunications and reputation management, I believe they can learn plenty from previous crises to navigate us through this pandemic. Be respectful of their privacy, but seeing consistency among the people you call is a great basis for communication. This goes for social media as well.
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