Waxing UnLyrical

MARCH 19, 2013

I was first introduced to Topos’ work through a case study that Margy Waller presented at the 2011 Chorus America conference of work for the former Cincinnati Fine Arts Fund , now called ArtsWave.

Community 102

Community Communications Case Study Customer Service 102

Communications Conversations

MARCH 29, 2019

She is well versed in customer service and thrives on building relationships — online and in person — while accomplishing a variety of demanding business goals. To top it off, Tess has been selected a Fellow through two distinctive leadership programs — as a RISE Fellow in the New Sector Alliance and as a Josie R.

Social Media 128

Social Media Agriculture Marketing Media 128

Doctor Spin

APRIL 17, 2023

A family staying at the Ritz-Carlton on Amelia Island, Florida, experienced the hotel’s customer service when their son’s beloved stuffed giraffe, Joshie, was accidentally left behind. Stuffed giraffe shows what customer service is all about. 2011, August 19). Ritz-Carlton. 2012, May 17).

Strategy 52

Strategy Customer Service Airlines Hotels 52

Stephen Waddington

DECEMBER 30, 2019

He published a paper called PR 2020 on behalf of the CIPR in 2011 that examined the future of PR. This covered the glass ceiling, pay gap, lack of mentorship opportunities and stereotyped expectations of leadership style, where leadership is usually seen as a masculine trait. It’s a work in progress.

Government 103

Government Education Print Ethics 103

Communications Conversations

MAY 1, 2015

I also serve as a liaison between his accounts and our Customer Service teams, should a customer or claimant reach out to Jack through social media. It’s why Jack realized long ago – 2011 to be exact – that he needed help. Jack manages his own social media accounts, and is most active on Twitter.

Social Media 60

Social Media Media Twitter Insurance 60

MaccaPR

OCTOBER 2, 2014

For a sense of how grave this condition can be for brands that should know better, consider two Procter & Gamble videos entitled: “CSDW 2011 Holiday Card” and “PGITI Feb 2011.” These titles often lead to viewer apathy and puzzlement. The Condition: Disorienting Playlists.

YouTube 54

YouTube Video Web SEO 54

PR 20/20

JULY 31, 2018

We’ve helped many change agents implement inbound tactics, and prove MROI to leadership. A: I was first exposed to inbound marketing working at a small marketing agency from 2009 until 2011. A: First it was convincing leadership that we needed to do something different. Here at PR 20/20, we call these champions change agents.

Marketing 42

Marketing Leadership Engineering Education 42