Melissa Agnes

AUGUST 15, 2014

The Role of The Social CEO in Your Crisis Communications. Fear of Confrontation in a Crisis is Not a Reason to “Go Dark” on Social Media. A Look At Academic Research on Crisis Communication From #AEJMC14. This week’s episode of The Crisis Intelligence Podcast. Crisis Management Resources'

Crisis Management 198

Crisis Management Crisis Communications Crisis Case Study 198

Melissa Agnes

JANUARY 22, 2015

I’ve written in the past about BBC’s Ebola crisis communication strategy to help educate West Africans and keep them healthy and Ebola-free. But it’s not just in communicating and educating about Ebola that BBC is excelling. Their entire communications strategy is one that can and should be used as an example.

Crisis Communications 154

Crisis Communications Crisis Strategy Communications 154

Melissa Agnes

OCTOBER 17, 2014

Speaking of which, as I suggested in this post , if you haven’t been following the CDC’s crisis communication on the subject of Ebola, I definitely recommend you doing so. They’ve been doing a great job at communicating their important messages in a timely and compassionate way. Crisis Management Resources'

Crisis Management 207

Crisis Management Crisis Crisis Communications Resources 207

PRSay

OCTOBER 4, 2016

The one big element which is incorporated in PR, regardless of the specific industry is crisis management and communications. It should include such things as chain of command, a communications “tree” and messaging – both internal and external. And don’t put together this plan in a vacuum.

Crisis Communications 140

Crisis Communications Crisis Communications Sports 140

Melissa Agnes

AUGUST 29, 2014

From The Crisis Intelligence Blog. Emory’s Excellent Crisis Communication on Facebook. Melissa Agnes to Conduct Crisis Management Workshop at the GCC Government Social Media Summit in Dubai. The post Weekly Roundup of Awesome Links: Week of August 25, 2014 appeared first on Agnes + Day.

Crisis Management 190

Crisis Management Viral Crisis Healthcare 190

Melissa Agnes

OCTOBER 31, 2014

Articles By Melissa Agnes and from The Crisis Intelligence Blog. McGill PR Students Exhibit Strong – and Ethical – Crisis Communication Skills. The Crisis Intelligence Podcast is available on iTunes and Stitcher. The post #CrisisRoundup of Awesome Links: Week of October 27, 2014 appeared first on Agnes + Day.

Crisis Management 186

Crisis Management Healthcare Crisis Conference 186

Melissa Agnes

SEPTEMBER 26, 2014

From The Crisis Intelligence Blog. These Smart Social Media Tactics Will Help You Prevent A Crisis. Facebook Changes That May Impact Your Crisis Communication Reach. Upcoming Webinar: Crisis Response Strategies for In-House Counsel. Why Back To Business As Usual Is The Biggest Crisis Management Mistake Of All.

Crisis Management 199

Crisis Management Airlines Crisis Resources 199

Melissa Agnes

OCTOBER 1, 2014

Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. A look at CDC’s crisis communication in the initial hours of the U.S. Take a look: Read: Emory’s Excellent Crisis Communication on Facebook. Their communications are easy to find, informative and reassuring. Ebola announcement.

Crisis Communications 113

Crisis Communications Crisis Communications Travel 113

Melissa Agnes

MARCH 10, 2014

I recently had the opportunity to join an NYU graduate class in a Twitter chat on crisis communications. There is a ton of valuable advice in the following tweets – and it’s certainly reassuring to know that these students represent the future of PR and communications. Lindsay Kaplan (@LKaplan_NYU) March 6, 2014.

Twitter 212

Twitter Crisis Communications Crisis System 212

Melissa Agnes

OCTOBER 3, 2014

The Power of Finding New Ways To Communicate The Same Important Message. Analyzing the CDC’s Crisis Communication In U.S. This week’s episode of The Crisis Intelligence Podcast. TCIP #017 – Exploring Garden Grove Fire Department’s Social Media and Electronic Communication in Crisis with Thanh Nguyen.

Wikipedia 169

Wikipedia Crisis Crisis Management Privacy 169

Reputation Us

DECEMBER 10, 2014

Data breaches were an unfortunate theme of 2014. Communication is crucial throughout any crisis – including data breaches. The post 2014: Year of the data breach appeared first on LTPR. The post 2014: Year of the data breach appeared first on LTPR. Many organizations look to their IT departments […].

Data 119

Data Banking Crisis Management Financial 119

Melissa Agnes

JUNE 10, 2014

In this episode, Melissa, Chris and Shino discuss how Mountain View PD has incorporated social media into every aspect of their daily business and crisis communications – and how it has helped them manage and overcome recent crises. Listen to the latest episodes of The Crisis Intelligence Podcast. Tune in every week!

Crisis 244

Crisis Crisis Communications Crisis Management Big Data 244

Melissa Agnes

APRIL 10, 2014

This is 2014. As a result, in the end, the true meaning of transparency as it pertains to crisis communications is clarity and fact-based communications. Crisis Communications Food for Thought' The expectation being that it would of course be credible. Why would they need time? We want the answers NOW.

Social Media 248

Social Media Crisis Crisis Communications Media 248

Melissa Agnes

OCTOBER 24, 2014

Within this post, @kfreberg explores how WhatsApp and News Deeply are being used for communication and updates within the Ebola crisis. From The Crisis Intelligence Blog. WhatsApp As An Ebola Crisis Communication Strategy. A Look at Today’s Crisis Realities and How To Manage Them. Listen here!

Crisis 100

Crisis Crisis Management Crisis Communications Conference 100

Melissa Agnes

AUGUST 27, 2014

Emory did a beautiful job at managing this crisis, but not all healthcare institutes are as prepared as Emory was. Social media for healthcare will explore the strategic ways that social media can be applied to help the healthcare industry better communicate with key target audiences in real-time. A few words from Melissa Agnes.

Crisis Management 202

Crisis Management Government Social Media Crisis 202

Melissa Agnes

OCTOBER 22, 2014

The conference will take place November 17, 19 and 21, 2014, and if you work for a government agency and, particularly, a law enforcement agency, then this event is one you absolutely don’t want to miss. Doing Crisis Communications Right with the Mountain View Police Department. Register now!

Conference 228

Conference Social Media Crisis Crisis Management 228

Melissa Agnes

MAY 13, 2014

Use the new rules of crisis communications to take a negative issue and quickly transform it into a positive PR opportunity for the organization. Melissa’s workshop will take place on Monday, May 26th 2014 at 2:30pm. Determine when to let an issue evolve on its own, and when to jump in. A few words from Melissa Agnes.

Case Study 198

Case Study Crisis Management Conference Crisis Communications 198

Melissa Agnes

OCTOBER 3, 2014

The Power of Finding New Ways To Communicate The Same Important Message. Analyzing the CDC’s Crisis Communication In U.S. This week’s episode of The Crisis Intelligence Podcast. TCIP #017 – Exploring Garden Grove Fire Department’s Social Media and Electronic Communication in Crisis with Thanh Nguyen.

Wikipedia 100

Wikipedia Crisis Crisis Management Privacy 100

Melissa Agnes

OCTOBER 31, 2014

Articles By Melissa Agnes and from The Crisis Intelligence Blog. McGill PR Students Exhibit Strong – and Ethical – Crisis Communication Skills. The Crisis Intelligence Podcast is available on iTunes and Stitcher. A Few Words From A Proud Canadian About #CanadaStrong. 3 Ways PIOs Can Commit to Staying Relevant.

Crisis Management 100

Crisis Management Healthcare Crisis Conference 100

Melissa Agnes

OCTOBER 17, 2014

Speaking of which, as I suggested in this post , if you haven’t been following the CDC’s crisis communication on the subject of Ebola, I definitely recommend you doing so. They’ve been doing a great job at communicating their important messages in a timely and compassionate way. Share them using #CrisisRoundup!

Crisis Management 100

Crisis Management Crisis Crisis Communications Social Media 100

Prohibition

DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

Cision

JUNE 15, 2017

Lorie has been with the organization since 2014 and is thrilled to lead this group of the foremost Hispanic public relations practitioners in the U.S. It’s an exhilarating time for both the PR industry and Hispanic communications, as both areas continue to add significant value and return on overall marketing initiatives.

Automotive 245

Automotive Resources Consumer Strategy 245

Sword and the Script

DECEMBER 26, 2023

Some marketing and communications predictions suggest AI will change the world; others see a tailspin of noise and and see humanity as a path for differentiation Most marketing and PR professionals have formed strong viewpoints on AI. That much is apparent I compiled this year’s list of marketing and communications predictions.

Writing 211

Writing Communications Marketing B2B 211

ImPRessions - Crenshaw Communications

MAY 8, 2018

Honesty and transparency are themes in all aspects of good corporate communications. A quintessential rule of crisis communications is a swift and sincere admission of responsibility, followed by a make-good. The post Mom’s Wisdom Makes Good PR Advice appeared first on Crenshaw Communications.

Corporate 195

Corporate Training Reputation Sports 195

Cision

MARCH 1, 2016

Crisis communication is an important aspect of most PR roles. In the Journal of Marketing Management, a group of British researchers write that crisis communication has “implications for brand equity and consumers’ purchase intentions.” Working through a PR crisis. SoMe = Facebook, Twitter, YouTube.

Crisis 120

Crisis Crisis Communications Journalism YouTube 120

Melissa Agnes

AUGUST 28, 2014

Read: Emory’s Excellent Crisis Communication on Facebook. So far the CPR video in Arabic has had over 7,000 views on YouTube since its launch on Sunday, August 24th 2014. Ambulance response time is slow in this region, leaving cardiac arrest victims at heightened risk.

Healthcare 238

Healthcare Social Media Media Case Study 238

PRSay

MARCH 23, 2018

As a corporate communicator who, like others, nervously and helplessly watched the water rise, I learned about the parallels that can be drawn between the historic flood and how companies respond to their own crises. When my family undertook major renovations on our house in 2014, we began by interviewing several contractors.

Corporate 109

Corporate Communications Crisis Management Crisis 109

Melissa Agnes

MARCH 18, 2014

As they tried to understand why someone with more than 200 souls on board would fly this plane hundreds of miles off course – an unthinkable crisis for any organization – their communication with the families and with the world was swift and transparent. In addition, as of yesterday, March 17, 2014.

Airlines 256

Airlines Crisis Privacy Case Study 256

Melissa Agnes

NOVEMBER 5, 2014

There’s lots of good advice that can be applied to your own crisis management preparation and planning. amazonaws.com/melissaagnesinterviews/Melissa-Agnes-CJAD-Tommy-Schnurmacher-Oct-2014.mp3. If you enjoyed this discussion, you may also enjoy the following podcast and posts: Managing The Ebola Crisis (Podcast).

Crisis 100

Crisis Crisis Management Crisis Communications Radio 100

Melissa Agnes

FEBRUARY 15, 2015

Welcome to episode #037 of The Crisis Intelligence Podcast, with Melissa Agnes and Trushar Barot. In 2014, Ebola spread quickly throughout West Africa. In the second half of last year, BBC World News decided that they wanted to position themselves as a voice of credibility and leadership in this global crisis. Get connected!

Crisis Communications 100

Crisis Communications Crisis Crisis Management Exercises 100

PRSay

OCTOBER 4, 2017

The Certificate in Principles of Public Relations is an entry-level credential designed to demonstrate a fundamental level of knowledge for graduates as they enter the communications profession and related fields. Nearly 40 colleges and universities have already participated in the Certificate program since it launched in 2014.

Public Affairs 133

Public Affairs Publicity Study Crisis Communications 133

Waxing UnLyrical

SEPTEMBER 16, 2015

Social media and crisis communications has become one of the fastest growing areas of both practice and research for today’s communication landscape. Additionally, “over half of respondents (52%) feel that the benefits of using social media as a crisis communications tool outweigh the risks” (page 4).

Crisis Communications 40

Crisis Communications Social Media Crisis Communications 40

Presspage

MARCH 2, 2021

A whopping 7 out of 10 business leaders say to have experienced at least one crisis between 2014 and 2019 ( PWC ). After 2020, most businesses will be well aware that a crisis, whatever its nature, is just a natural part of running a company in an extremely interconnected, hyper-informed world.

Crisis 148

Crisis Software Crisis Management Crisis Communications 148

Melissa Agnes

JANUARY 13, 2015

Note from Melissa: As promised on this week’s episode of The Crisis Intelligence Podcast , here is more information on the National Weather Service’s Weather-Ready Nation Ambassador Program. Listen to episode #032: The National Weather Service’s crisis communication strategy with Daniel Noah.

Crisis Management 100

Crisis Management Crisis Crisis Communications Employee 100

Presspage

MAY 6, 2017

The 2014 Wildfire. Most communicators expect to have to deal with a crisis situation at some point in their career. Yet predicting how a crisis will rear its ugly head is incredibly difficult. ” Download a 5-Step-Guide to do a dry run for your crisis communications.

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Crisis Crisis Management Crisis Communications Training 92

Melissa Agnes

JANUARY 27, 2015

There is currently a huge divide between police officers / agencies and the communities they serve. A divide that unfortunately grew in 2014 and that I hope to see begin to bridge itself in 2015. His goal and his passion is in helping police agencies leverage social media to communicate effectively with their communities.

Community 100

Community Crisis Crisis Management Crisis Communications 100

Melissa Agnes

OCTOBER 22, 2014

The conference will take place November 17, 19 and 21, 2014, and if you work for a government agency and, particularly, a law enforcement agency, then this event is one you absolutely don’t want to miss. Doing Crisis Communications Right with the Mountain View Police Department. Register now!

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Conference Social Media Media Crisis 100