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From The Crisis Intelligence Blog. Emory’s Excellent CrisisCommunication on Facebook. Melissa Agnes to Conduct Crisis Management Workshop at the GCC Government Social Media Summit in Dubai. Power of Storytelling & Viral Fundrasing: Exploring the ALS #IceBucketChallenge Case. Crisis Management Resources'
Crisiscommunication is an important aspect of most PR roles. In the Journal of Marketing Management, a group of British researchers write that crisiscommunication has “implications for brand equity and consumers’ purchase intentions.” Working through a PR crisis. SoMe = Facebook, Twitter, YouTube.
When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisiscommunications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisiscommunication.
Social media and crisiscommunications has become one of the fastest growing areas of both practice and research for today’s communication landscape. Additionally, “over half of respondents (52%) feel that the benefits of using social media as a crisiscommunications tool outweigh the risks” (page 4).
The question remains – will using social media in crisiscommunication deliver you an advantage? A viral meme, video, or a tweet can appear instantly on the Internet. When a crisis occurs emotions can run high, which can make it difficult to manage online sentiment. The thin line between positive and negative.
From brand strategies and social media tips to content marketing and the death of PR spin, below are the top 10 MaccaPR posts of 2014 based on the most total views and social media engagement. Top 10 MaccaPR Blog Posts of 2014. #1. Is it website or Web site?
Yet, few have asked the more urgent question that faces all brands in this era when smartphones guarantee that a spokes-celebrity’s scandals will be documented for viral eternity: Why wait to act until a brand’s spokesperson is arrested, convicted and imprisoned, his perp walk (and your brand’s collapse) documented across the America?
For example, fail to judge or appreciate the negative emotion stirred by an incident or an issue, and you can very quickly find yourself dealing with a viralcrisis that continues to spiral beyond control. A recent example of this was the Ebola crisis of 2014. Within a few hours, this panic had escalated to a viral point.
Taking these known facts into consideration, if the Zika virus continues to spread, developing into a real-world crisis (at the moment it’s a serious “issue” rather than a full-fledged crisis), it contains all three characteristics that contribute to escalating a crisis to a point of emotional viral impact.
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