Melissa Agnes

AUGUST 29, 2014

Melissa Agnes to Conduct Crisis Management Workshop at the GCC Government Social Media Summit in Dubai. This week’s episode of The Crisis Intelligence Podcast. TCIP #012 – The Leader’s Role in Crisis Management with Jane Jordan-Meier. Crisis Management Resources'

Crisis Management 190

Crisis Management Viral Crisis Healthcare 190

Melissa Agnes

OCTOBER 31, 2014

I wanted to publish a post today on something scary related to crisis and emergency management, but the more I thought about what that something could be, I realized that I probably scare you (at least on some level) every week as I detail the realities and challenges of crisis management in this real-time and digitally-connected world.

Crisis Management 186

Crisis Management Healthcare Crisis Conference 186

Melissa Agnes

SEPTEMBER 12, 2014

The post #CrisisRoundup of Awesome Links: Week of September 8, 2014 appeared first on Agnes + Day. Crisis Management Resources' What are some great reads that you recommend this week? Share them using #CrisisRoundup!

Crisis Management 191

Crisis Management Crisis Healthcare Customer Service 191

Melissa Agnes

AUGUST 27, 2014

Emory did a beautiful job at managing this crisis, but not all healthcare institutes are as prepared as Emory was. ” The post Melissa Agnes to Conduct Crisis Management Workshop at the GCC Government Social Media Summit in Dubai appeared first on Agnes + Day. In the News'

Crisis Management 202

Crisis Management Government Social Media Crisis 202

Melissa Agnes

OCTOBER 3, 2014

The post #CrisisRoundup of Awesome Links: Week of September 29, 2014 appeared first on Agnes + Day. Crisis Management Resources' What are some great reads that you recommend this week? Share them using #CrisisRoundup!

Wikipedia 169

Wikipedia Crisis Crisis Management Privacy 169

Reputation Us

DECEMBER 10, 2014

Data breaches were an unfortunate theme of 2014. Communication is crucial throughout any crisis – including data breaches. The post 2014: Year of the data breach appeared first on LTPR. Many organizations look to their IT departments […].

Data 119

Data Banking Crisis Management Financial 119

Melissa Agnes

MAY 2, 2015

Global events, from the Olympics to the Oscars to a global crisis that impacts the world at large, present unique challenges when it comes to crisis preparedness and crisis management. This episode of The Crisis Intelligence Podcast discusses: How to build a scalable crisis preparedness program.

Crisis Management 113

Crisis Management Crisis LinkedIn Storytelling 113

Melissa Agnes

AUGUST 26, 2014

” — Adam Schefter (@AdamSchefter) August 3, 2014. Employees and Crisis Management Food for Thought' What are your thoughts? Do you think that young people are mostly at fault for the mishaps we commonly see on social? Just for fun, I thought I’d leave you with the following image… because it made me chuckle!

Social Media 221

Social Media Crisis Management Guidelines Media 221

Melissa Agnes

MARCH 10, 2014

. — Lindsay Kaplan (@LKaplan_NYU) March 6, 2014. lincy_love) March 6, 2014. A1 By the time you upload your response to the situation the public has already established its opinion, no such thing as too soon #nyuprsm — PRisthenewPR (@johnny_mk1) March 6, 2014. Q2: How much time do have to respond to a crisis online?

Twitter 212

Twitter Crisis Communications Crisis System 212

Melissa Agnes

OCTOBER 31, 2014

I wanted to publish a post today on something scary related to crisis and emergency management, but the more I thought about what that something could be, I realized that I probably scare you (at least on some level) every week as I detail the realities and challenges of crisis management in this real-time and digitally-connected world.

Crisis Management 100

Crisis Management Healthcare Crisis Conference 100

Melissa Agnes

NOVEMBER 23, 2014

Welcome to episode #025 of The Crisis Intelligence Podcast, with Melissa Agnes and Maanit Zemel. Canada’s Anti-Spam Legislation (CASL) is a Federal legislative regime that came into force in Canada on July 1, 2014. This new anti-spam legislation applies to every person and organization communicating electronically to Canadians.

Policies 263

Policies Crisis Crisis Management LinkedIn 263

Melissa Agnes

JUNE 10, 2014

Agnes + Day is excited to introduce The Crisis Intelligence Podcast! Each week, Melissa Agnes, president and co-founder of Agnes + Day and internationally recognized crisis expert, will interview crisis management leaders from around the globe. Listen to the latest episodes of The Crisis Intelligence Podcast.

Crisis 244

Crisis Crisis Communications Crisis Management Big Data 244

Melissa Agnes

OCTOBER 28, 2014

— Tanveer Naseer (@TanveerNaseer) October 22, 2014. — Brian Laufman (@blaufman) October 22, 2014. — Spencer Yasui (@SpencerYasui) October 22, 2014. — Keith Tauro (@TPSTauro) October 22, 2014. — Mat Smith (@smith_mat) October 23, 2014. — CTV News (@CTVNews) October 23, 2014.

Case Study 216

Case Study Crisis Government Crisis Management 216

Melissa Agnes

APRIL 25, 2015

Global events, from the Olympics to the Oscars to a global crisis that impacts the world at large, present unique challenges when it comes to crisis preparedness and crisis management. Learn more about Agnes + Day , Melissa’s crisis management firm. About guest, Roman Gaponenko.

Crisis Management 100

Crisis Management Crisis LinkedIn Analytics 100

Melissa Agnes

OCTOBER 17, 2014

If you want to hear what these questions are – and take away important lessons for your own crisis management – be sure to tune in to The Crisis Intelligence Podcast this coming Sunday! From The Crisis Intelligence Blog. Crisis Management Concerns That Leave You Vulnerable. My Tour of L.A.’s

Crisis Management 100

Crisis Management Crisis Crisis Communications Social Media 100

Melissa Agnes

OCTOBER 10, 2014

Within this episode of The Crisis Intelligence Podcast, Jean-Michel Ghoussoub , owner and VP of client service of the interactive agency, U92, in Montreal, and I discuss how an interconnected world imposes transparency and how those who don’t understand this are bound to deal with crisis management on a regular basis.

Crisis Management 100

Crisis Management Crisis Exercises Corporate 100

Melissa Agnes

OCTOBER 24, 2014

The post #CrisisRoundup of Awesome Links: Week of October 20, 2014 appeared first on Melissa Agnes - Crisis Management Keynote Speaker. What are some great reads that you recommend this week? Share them using #CrisisRoundup! Tweet #CrisisRoundup.

Crisis 100

Crisis Crisis Management Crisis Communications Conference 100

Melissa Agnes

OCTOBER 22, 2014

The conference will take place November 17, 19 and 21, 2014, and if you work for a government agency and, particularly, a law enforcement agency, then this event is one you absolutely don’t want to miss. Exploring Garden Grove Fire Department’s Social Media and Electronic Communication in Crisis with Thanh Nguyen.

Conference 228

Conference Social Media Crisis Crisis Management 228

Melissa Agnes

OCTOBER 3, 2014

The post #CrisisRoundup of Awesome Links: Week of September 29, 2014 appeared first on Melissa Agnes - Crisis Management Keynote Speaker. What are some great reads that you recommend this week? Share them using #CrisisRoundup!

Wikipedia 100

Wikipedia Crisis Crisis Management Privacy 100

Melissa Agnes

MAY 13, 2014

Use the new rules of crisis communications to take a negative issue and quickly transform it into a positive PR opportunity for the organization. Identify trigger points that reveal that an issue needs to be escalated to the crisis management team. Melissa’s workshop will take place on Monday, May 26th 2014 at 2:30pm.

Case Study 198

Case Study Crisis Management Conference Crisis Communications 198

Reputation Us

OCTOBER 17, 2014

As the Ebola scare of 2014 continues to monopolize news coverage after each new reported case, false broadcast reports and misinformation are spiraling across all media channels. Communications Tools Crisis crisis management Ebola Ebola crisis Ebola scare Flu Season LT Public Relations LTPR The Centers for Disease Control'

Communications 136

Communications Crisis Management Crisis Tools 136

Melissa Agnes

AUGUST 14, 2014

Last week I had the pleasure of attending the 2014 AEJMC conference , which took place in my hometown of Montreal. In other cases, crisis management case studies were incorporated but not to their full extent. Otherwise, in my opinion, they’re simply adding to the useless noise that we’re already drowning in.

Crisis Communications 251

Crisis Communications Crisis Communications Case Study 251

Prowly

FEBRUARY 18, 2025

For example: Increasing brand awareness Improving brand reputation Driving new sales Fixing an escalating PR crisis Source One great example is the 2014 ALS Ice Bucket Challenge, which managed to raise over $220 million for the cause, raising both awareness and funds. #2 The tagline Got Milk?

Examples 104

Examples How To Product Launch Print 104

Melissa Agnes

JULY 10, 2014

Yelp is home to 57 million reviews and attracts 132 million monthly visitors, according to data released through March 31 , 2014. In its annual survey , released in early July 2014, BrightLocal reported that 88% of its 2,104 survey respondents (90% Americans, 10% Canadians) said they trust online reviews as much as personal recommendations.

How To 200

How To Guidelines Wikipedia Policies 200

Melissa Agnes

MARCH 13, 2014

They’ve also halted all other types of communications and messages from their social media pages, which is an important (and often overlooked) step in the social media side of their crisis management. There are currently two important elements missing from Malaysia Airlines’s crisis communications.

Crisis Communications 279

Crisis Communications Crisis Airlines Communications 279

Melissa Agnes

AUGUST 12, 2014

Yet the 2014 Edelman Trust Barometer shows that consumer trust in executives (and government) is at an all-time low. Stay tuned this Sunday for the next episode of The Crisis Intelligence Podcast , when I discuss the leader’s role within crisis management with the talented Jane Jordan-Meier. Stay tuned!

Crisis Communications 251

Crisis Communications Crisis Communications Energy 251

Melissa Agnes

NOVEMBER 5, 2014

Melissa Agnes is referred to as “the official crisis manager of the Tommy Schnurmacher show”, which is Montreal’s leading morning radio talk show on CJAD. Last week, Melissa had the pleasure of chatting on air with Tommy about the Ebola crisis, the Jian Ghomeshi Scandal and the Ottawa shooting that took place last month.

Crisis 100

Crisis Crisis Management Crisis Communications Radio 100

Melissa Agnes

OCTOBER 28, 2014

— Tanveer Naseer (@TanveerNaseer) October 22, 2014. — Brian Laufman (@blaufman) October 22, 2014. — Spencer Yasui (@SpencerYasui) October 22, 2014. — Keith Tauro (@TPSTauro) October 22, 2014. — Mat Smith (@smith_mat) October 23, 2014. — CTV News (@CTVNews) October 23, 2014.

Crisis Management 100

Crisis Management Crisis Government Community 100

Melissa Agnes

JANUARY 5, 2015

2014 was an eventful year, especially when it came to crises of all different sizes and scales. 2014 is officially behind us, but the risks and threats that leave every organization open to destruction are not. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free.

Crisis 133

Crisis Crisis Management Exercises Customer Service 133

Melissa Agnes

APRIL 4, 2015

Canada’s Anti Spam Legislation (CASL) came into effect in July of 2014 and it seems that since it came into effect, the Canadian Radio-television and Telecommunications Commission (CRTC) has been out for blood. Both of these organizations took a completely different approach to their crisis management, which is interesting to analyze.

Telecommunications 113

Telecommunications Crisis Management Policies Crisis 113

Melissa Agnes

OCTOBER 1, 2014

— Dr. Tom Frieden (@DrFriedenCDC) September 30, 2014. — Dr. Tom Frieden (@DrFriedenCDC) September 30, 2014. Tom Frieden (@DrFriedenCDC) September 30, 2014. — CDC (@CDCgov) September 30, 2014. — CDC (@CDCgov) September 30, 2014. — CDC (@CDCgov) September 30, 2014. .

Crisis Communications 113

Crisis Communications Crisis Communications Travel 113

ImPRessions - Crenshaw Communications

JUNE 5, 2018

Not only is this episode considered textbook crisis management , but it also boosted Tide’s brand exposure. As an official sponsor of Major League Baseball in 2014, it was up to Chevrolet to present the World Series MVP with a new Chevy Colorado in front of a national TV audience.

Brand 160

Brand Branding Viral Crisis Management 160

Melissa Agnes

JANUARY 13, 2015

In February, 2014, the National Oceanic and Atmospheric Administration (NOAA) launched the Weather-Ready Nation Ambassador initiative to recognize organizations committed to working with NOAA and contribute to a Weather-Ready Nation. As of mid-November 2014, over 1,000 organizations have been recognized as Weather-Ready Nation Ambassadors.

Crisis Management 100

Crisis Management Crisis Crisis Communications Employee 100

Maxim Behar

NOVEMBER 23, 2020

In 2014, I was elected its first president, but a year later I was elected president of the World PR Organization ICCO. As I took on a huge responsibility, I temporarily retired from the management of Davos.

Crisis Management 83

Crisis Management Crisis Advertising Advertising 83

Melissa Agnes

MAY 14, 2015

In November of 2014 I was honored with the invitation to speak at a TEDx event, which was to be hosted by the City of LA’s Emergency Management Department in March 2015. I had such a blast speaking with the audience, sharing with them the secret to successful crisis management in this 21st century.

How To 185

How To Crisis Management Crisis Exercises 185

ZudePR

MAY 22, 2015

She’s a great communications practitioner (particularly crisis management), a fellow grammar pedant, and like me, is always learning. But it’s only been since I set up my own PR firm in April 2014 that I’ve come to really value having people like Jane around. She’s looked out for me, and I her.

eBook 113

eBook Crisis Management Small Business Training 113

Melissa Agnes

JANUARY 5, 2015

2014 was an eventful year, especially when it came to crises of all different sizes and scales. 2014 is officially behind us, but the risks and threats that leave every organization open to destruction are not. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free.

Crisis 100

Crisis Exercises Customer Service Training 100