Melissa Agnes

MAY 13, 2014

Identify trigger points that reveal that an issue needs to be escalated to the crisis management team. Attendees will leave this workshop feeling confident that they can effectively use social media to detect, respond to and resolve online issues that threatens their organization’s (or clients’) reputation.

Case Study 198

Case Study Crisis Management Conference Crisis Communications 198

Melissa Agnes

JULY 10, 2014

Yelp is home to 57 million reviews and attracts 132 million monthly visitors, according to data released through March 31 , 2014. Thus, it is important for businesses and business owners to know how to handle potential online reputation attacks, whether that involves legal steps or handling matters on Yelp.com itself.

How To 200

How To Guidelines Wikipedia Policies 200

Melissa Agnes

AUGUST 14, 2014

Last week I had the pleasure of attending the 2014 AEJMC conference , which took place in my hometown of Montreal. In other cases, crisis management case studies were incorporated but not to their full extent. The perfect blend of theory and practice is needed to conduct realistic (and applicable) research.

Crisis Communications 251

Crisis Communications Crisis Communications Case Study 251

Melissa Agnes

AUGUST 12, 2014

In today’s “trust economy”, your company’s reputation is your most valuable asset. Yet the 2014 Edelman Trust Barometer shows that consumer trust in executives (and government) is at an all-time low. The post The Role of The Social CEO in Your Crisis Communications appeared first on Agnes + Day. Stay tuned!

Crisis Communications 251

Crisis Communications Crisis Communications Energy 251

Reputation Us

OCTOBER 17, 2014

As the Ebola scare of 2014 continues to monopolize news coverage after each new reported case, false broadcast reports and misinformation are spiraling across all media channels. Communications Tools Crisis crisis management Ebola Ebola crisis Ebola scare Flu Season LT Public Relations LTPR The Centers for Disease Control'

Communications 136

Communications Crisis Management Crisis Tools 136

Melissa Agnes

APRIL 4, 2015

Canada’s Anti Spam Legislation (CASL) came into effect in July of 2014 and it seems that since it came into effect, the Canadian Radio-television and Telecommunications Commission (CRTC) has been out for blood. Both of these organizations took a completely different approach to their crisis management, which is interesting to analyze.

Telecommunications 113

Telecommunications Crisis Management Policies Crisis 113

Melissa Agnes

JANUARY 5, 2015

2014 was an eventful year, especially when it came to crises of all different sizes and scales. 2014 is officially behind us, but the risks and threats that leave every organization open to destruction are not. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free.

Crisis 133

Crisis Crisis Management Exercises Customer Service 133

Melissa Agnes

MAY 14, 2015

In November of 2014 I was honored with the invitation to speak at a TEDx event, which was to be hosted by the City of LA’s Emergency Management Department in March 2015. Standing on the reputable TEDx stage, people expect a certain caliber of message to be shared with them. Delivering my speech.

How To 185

How To Crisis Management Crisis Exercises 185

Melissa Agnes

JANUARY 5, 2015

2014 was an eventful year, especially when it came to crises of all different sizes and scales. 2014 is officially behind us, but the risks and threats that leave every organization open to destruction are not. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free.

Crisis 100

Crisis Exercises Customer Service Training 100

Presspage

MAY 6, 2017

The 2014 Wildfire. Most communicators expect to have to deal with a crisis situation at some point in their career. Yet predicting how a crisis will rear its ugly head is incredibly difficult. “It was really fascinating because we were divided into teams and given an emergency.

Crisis 92

Crisis Crisis Management Crisis Communications Training 92

ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

Another recent example – the 2014 hack of the email system at Sony Pictures Entertainment – was a grim lesson to companies all over the world. The unauthorized disclosure of private information is particularly tricky in crisis management terms. The best privacy crisis is the one that doesn’t happen, of course.

Privacy 120

Privacy Crisis Policies How To 120

PRSay

OCTOBER 4, 2016

The one big element which is incorporated in PR, regardless of the specific industry is crisis management and communications. As previously mentioned, hiding from the media can do irreparable damage to your reputation. Lying is another and can do severe damage to your reputation.

Crisis Communications 140

Crisis Communications Crisis Communications Sports 140

Presspage

MAY 11, 2017

Following USA’s victory over Ghana during the 2014 FIFA World Cup, Delta Airlines tweeted a photo of the Statue of Liberty (representing the US) next to an image of a giraffe (representing Ghana). Create scenarios and practice your responses to accurately simulate your team’s crisis management.

Social Media 79

Social Media Crisis Media Airlines 79

Prohibition

APRIL 29, 2017

So that involves lots of exciting things like online community building, social media listening, brand audits, online crisis management, content marketing and video creation and seeding. Advise company on handling sensitive public issues to preserve reputation. CIPR Yorkshire & Lincolnshire Pride Awards 2015.

Agency 54

Agency Creativity Hotels Social Media 54

Doctor Spin

FEBRUARY 22, 2024

PR professionals control the narrative, mitigate damage, and restore public confidence during a crisis. Through consistent and effective communication, PR can sway public opinion in favour of the organisation, enhancing its reputation and standing in the community. Source: Procedia – Social and Behavioral Sciences 6 Petrovici, M.

Publicity 52

Publicity Public Affairs Journalism Corporate 52

Melissa Agnes

NOVEMBER 3, 2014

Not only do new facts keep coming to light, but there is an important lesson to learn from Ghomeshi’s own actions within this crisis. Editor’s note: This post discusses this scandal from a crisis management standpoint only. On October 26, 2014, Jian Ghomeshi published a 1,500+ word statement to his Facebook page.

Crisis Management 259

Crisis Management Crisis Case Study Reputation 259

PR Conversations

SEPTEMBER 22, 2015

One would hope so; however, an article published in August 2014 in the American magazine, The Atlantic , pondered the outsized numbers (and how they related to career trajectory) of women in PR, demonstrating that the debate remains current. Précis about having a second post on Italian women in PR.

Interviews 40

Interviews Enterprise Corporate International 40

Melissa Agnes

NOVEMBER 3, 2014

Not only do new facts keep coming to light, but there is an important lesson to learn from Ghomeshi’s own actions within this crisis. Editor’s note: This post discusses this scandal from a crisis management standpoint only. On October 26, 2014, Jian Ghomeshi published a 1,500+ word statement to his Facebook page.

Crisis Management 100

Crisis Management Crisis Reputation Course 100

Prohibition

DECEMBER 17, 2021

Crisis communications is an important aspect to tackle as a business owner. A crisis occurs when there is a severe risk or threat to the reputation, business, and organisational viability. A crisis can negatively impact your brand and reputation on multiple levels if it’s left unaddressed.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

PR Conversations

DECEMBER 19, 2014

Securing a reputation for content leadership. Content creation and curation need to step up a gear in 2015 as only the best will secure a reputation for content leadership and cut through the morass of online clutter. Those who secure a reputation for content leadership will be increasingly valued as influencers and trusted sources.

Social Media 90

Social Media Trends Communications Crisis Management 90

Sword and the Script

DECEMBER 20, 2022

From content development and brand management (or ‘reputation management’), to audience targeting and data analytics, innovations in natural language processing will lead to the next generation of tools for the industry. ” ~ Molly McPherson , APR, Public Relations and Crisis Manager, Molly + Co.

Marketing 213

Marketing Content Marketing Data Social Media 213

Melissa Agnes

DECEMBER 8, 2014

This was an avoidable – preventable – crisis. This needed to be a prevented crisis. Not just for Uber’s reputation, but for the 25 year-old victim. Update: December 31, 2014. This is a big deal – big enough to make women everywhere hesitate before choosing to be alone in a car with an Uber driver.

Crisis 100

Crisis Company Government Transportation 100

Critical Mention

JUNE 12, 2018

These epic World Cup fails show us what NOT to do when it comes to best PR practices and how to use crisis communication strategies to quickly recover. The key to crisis management is to have a plan ahead of time, respond immediately, take responsibility, and ensure everyone in the organization knows his or her role.

Crisis Communications 69

Crisis Communications Crisis Construction Leadership 69

Mark My Words

JUNE 17, 2015

Reputation matters: Varney gave the order for the park to be kept shut for the day after and, for the ‘foreseeable future’ promised full refunds for those who’d pre-booked. Varney put his money where his mouth is- a seven figure sum has been reportedly been set aside (Merlin’s theme park revenue in 2014 was £331m).

Interviews 60

Interviews Travel Crisis Reputation 60