Melissa Agnes

SEPTEMBER 5, 2014

From The Crisis Intelligence Blog. What To Look For When Engaging a Crisis Management Professional. How To Convince Management To Invest In A Crisis Plan. This week’s episode of The Crisis Intelligence Podcast. Fake Spokespersons Find It Easy To Prank the Media. Crisis Management Resources'

Crisis Management 197

Crisis Management Crisis Resources Reputation 197

Melissa Agnes

OCTOBER 22, 2014

The Law Enforcement Social Media Conference. A three day event, The Law Enforcement Social Media Conference is the first ever online social media conference for law enforcement and the speaker list is sensational! Because let’s face it, “just the facts” doesn’t work on social.

Conference 228

Conference Social Media Crisis Crisis Management 228

Melissa Agnes

SEPTEMBER 12, 2014

Help Prevent A Crisis With A Social Media Risk Analysis. The post #CrisisRoundup of Awesome Links: Week of September 8, 2014 appeared first on Agnes + Day. Crisis Management Resources' Other articles worthy of your attention. 3 Important Takeaways from Emory University Hospital’s Ebola Controversy.

Crisis Management 191

Crisis Management Crisis Healthcare Customer Service 191

Melissa Agnes

OCTOBER 3, 2014

How The UAE and Saudi Arabia Are Doing Great Things on Social Media. Analyzing the CDC’s Crisis Communication In U.S. This week’s episode of The Crisis Intelligence Podcast. TCIP #017 – Exploring Garden Grove Fire Department’s Social Media and Electronic Communication in Crisis with Thanh Nguyen.

Wikipedia 169

Wikipedia Crisis Crisis Management Privacy 169

Melissa Agnes

JUNE 10, 2014

Agnes + Day is excited to introduce The Crisis Intelligence Podcast! Each week, Melissa Agnes, president and co-founder of Agnes + Day and internationally recognized crisis expert, will interview crisis management leaders from around the globe. Listen to the latest episodes of The Crisis Intelligence Podcast.

Crisis 244

Crisis Crisis Communications Crisis Management Big Data 244

Melissa Agnes

MAY 2, 2015

Global events, from the Olympics to the Oscars to a global crisis that impacts the world at large, present unique challenges when it comes to crisis preparedness and crisis management. This episode of The Crisis Intelligence Podcast discusses: How to build a scalable crisis preparedness program.

Crisis Management 113

Crisis Management Crisis LinkedIn Storytelling 113

Melissa Agnes

OCTOBER 28, 2014

Canada suffered two terrorist attacks last week and, though there is some criticism out there around certain aspects of the way officials communicated in this crisis, I would like to highlight what has made me most proud. — Tanveer Naseer (@TanveerNaseer) October 22, 2014. — Brian Laufman (@blaufman) October 22, 2014.

Case Study 216

Case Study Crisis Government Crisis Management 216

Melissa Agnes

MARCH 10, 2014

. — Lindsay Kaplan (@LKaplan_NYU) March 6, 2014. lincy_love) March 6, 2014. A1 By the time you upload your response to the situation the public has already established its opinion, no such thing as too soon #nyuprsm — PRisthenewPR (@johnny_mk1) March 6, 2014. Q2: How much time do have to respond to a crisis online?

Twitter 212

Twitter Crisis Communications Crisis System 212

Melissa Agnes

NOVEMBER 23, 2014

Welcome to episode #025 of The Crisis Intelligence Podcast, with Melissa Agnes and Maanit Zemel. Canada’s Anti-Spam Legislation (CASL) is a Federal legislative regime that came into force in Canada on July 1, 2014. emails; texts; social media messages) that “encourage participation in commercial activity”.

Policies 263

Policies Crisis Crisis Management LinkedIn 263

Melissa Agnes

OCTOBER 31, 2014

I wanted to publish a post today on something scary related to crisis and emergency management, but the more I thought about what that something could be, I realized that I probably scare you (at least on some level) every week as I detail the realities and challenges of crisis management in this real-time and digitally-connected world.

Crisis Management 100

Crisis Management Healthcare Crisis Conference 100

Melissa Agnes

MAY 13, 2014

In this age of social media, where individuals are fast learning the power of their individual and collective voices, organizations have been faced with a growing number of issues. Identify trigger points that reveal that an issue needs to be escalated to the crisis management team. A few words from Melissa Agnes.

Case Study 198

Case Study Crisis Management Conference Crisis Communications 198

Melissa Agnes

APRIL 25, 2015

Global events, from the Olympics to the Oscars to a global crisis that impacts the world at large, present unique challenges when it comes to crisis preparedness and crisis management. This episode of The Crisis Intelligence Podcast discusses: How to approach crisis preparedness for global events.

Crisis Management 100

Crisis Management Crisis LinkedIn Analytics 100

Melissa Agnes

OCTOBER 17, 2014

If you want to hear what these questions are – and take away important lessons for your own crisis management – be sure to tune in to The Crisis Intelligence Podcast this coming Sunday! From The Crisis Intelligence Blog. Crisis Management Concerns That Leave You Vulnerable. My Tour of L.A.’s

Crisis Management 100

Crisis Management Crisis Crisis Communications Social Media 100

Melissa Agnes

MARCH 13, 2014

Their use of social media throughout the crisis. Although their crisis communications home base is the proper way to publish all official releases and updates regarding the crisis, we cannot deny the need to also push these updates and communications to social media.

Crisis Communications 279

Crisis Communications Crisis Airlines Communications 279

Melissa Agnes

OCTOBER 24, 2014

A Look at Today’s Crisis Realities and How To Manage Them. Must attend: The Law Enforcement Social Media Online Conference. A three day event, The Law Enforcement Social Media Conference is the first ever online social media conference for law enforcement and the speaker list is sensational!

Crisis 100

Crisis Crisis Management Crisis Communications Conference 100

Melissa Agnes

OCTOBER 3, 2014

How The UAE and Saudi Arabia Are Doing Great Things on Social Media. Analyzing the CDC’s Crisis Communication In U.S. This week’s episode of The Crisis Intelligence Podcast. TCIP #017 – Exploring Garden Grove Fire Department’s Social Media and Electronic Communication in Crisis with Thanh Nguyen.

Wikipedia 100

Wikipedia Crisis Crisis Management Privacy 100

Prowly

FEBRUARY 18, 2025

Here are some of the most common PR campaign goals: Improving brand awareness Driving new website traffic Increasing the number of media mentions Improving your impressions Increasing social media reach And similar goals Before setting out on your PR campaign, make sure to have a previous track record of similar KPIs for comparison. #2

Examples 104

Examples How To Product Launch Print 104

Melissa Agnes

AUGUST 14, 2014

Last week I had the pleasure of attending the 2014 AEJMC conference , which took place in my hometown of Montreal. There were a lot of research papers on crisis communication for organizations and government agencies alike. In other cases, crisis management case studies were incorporated but not to their full extent.

Crisis Communications 251

Crisis Communications Crisis Communications Case Study 251

Melissa Agnes

AUGUST 12, 2014

Yet the 2014 Edelman Trust Barometer shows that consumer trust in executives (and government) is at an all-time low. More than a crisis preparedness strategy. Social media is a powerful crisis preparedness strategy, but not one that your frontline should be expected to handle on its own. Stay tuned!

Crisis Communications 251

Crisis Communications Crisis Communications Energy 251

Melissa Agnes

OCTOBER 22, 2014

The Law Enforcement Social Media Conference. A three day event, The Law Enforcement Social Media Conference is the first ever online social media conference for law enforcement and the speaker list is sensational! Because let’s face it, “just the facts” doesn’t work on social.

Conference 100

Conference Social Media Media Crisis 100

Melissa Agnes

JANUARY 5, 2015

2014 was an eventful year, especially when it came to crises of all different sizes and scales. 2014 is officially behind us, but the risks and threats that leave every organization open to destruction are not. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free.

Crisis 133

Crisis Crisis Management Exercises Customer Service 133

Melissa Agnes

OCTOBER 28, 2014

Canada suffered two terrorist attacks last week and, though there is some criticism out there around certain aspects of the way officials communicated in this crisis, I would like to highlight what has made me most proud. — Tanveer Naseer (@TanveerNaseer) October 22, 2014. — Brian Laufman (@blaufman) October 22, 2014.

Crisis Management 100

Crisis Management Crisis Government Community 100

Presspage

MAY 11, 2017

Among the many communication tools that can be used during a crisis, social media is one of the most important ones because it offers the opportunity for an immediate, concise, and far-reaching response. But if misused, things on social media can take a turn for the worse.

Social Media 79

Social Media Crisis Media Airlines 79

PRSay

MARCH 23, 2018

When my family undertook major renovations on our house in 2014, we began by interviewing several contractors. In corporate settings, outside crisis management experts can use their mental and physical distance from a crisis to see it clearly. Even finding a contractor available then would have been difficult.

Corporate 109

Corporate Communications Crisis Management Crisis 109

ImPRessions - Crenshaw Communications

JUNE 5, 2018

It also launched a social media campaign with humorous memes and messages about the dangers of the behavior. Not only is this episode considered textbook crisis management , but it also boosted Tide’s brand exposure. Reactive PR is no longer solely the purview of crisis management.

Branding 160

Branding Brand Viral Crisis Management 160

Melissa Agnes

OCTOBER 1, 2014

Thomas Frieden, director of the CDC, was a brilliant example of how to communicate effectively while positioning himself (the CDC) as the voice of calm and authority in this highly emotionally impacting crisis. Take a look: Read: Emory’s Excellent Crisis Communication on Facebook. Tom Frieden (@DrFriedenCDC) September 30, 2014.

Crisis Communications 113

Crisis Communications Crisis Communications Travel 113

Cision

MARCH 1, 2016

What I want to do in this post is to look at some best practices around identifying and working through a PR crisis, relying on journal articles where possible to help substantiate points. Identifying a PR crisis. The study author Marcos Komodromos researches which social channels most PR professionals in Cyprus use. Monitoring.

Crisis 120

Crisis Crisis Communications Journalism YouTube 120

Presspage

MARCH 2, 2021

A whopping 7 out of 10 business leaders say to have experienced at least one crisis between 2014 and 2019 ( PWC ). After 2020, most businesses will be well aware that a crisis, whatever its nature, is just a natural part of running a company in an extremely interconnected, hyper-informed world.

Crisis 148

Crisis Software Crisis Management Crisis Communications 148

Waxing UnLyrical

JULY 14, 2014

12 B2B Content Marketing Examples and Case Studies for 2014. Lee Odden showcases the best campaigns of 2014 thus far. How Your Organization’s CEO Can Use Social Media for Thought Leadership. The 5 Step Guide To Using Social Media in Crisis Management. How NOT to Run Your Social Media.

SMB 84

SMB Nonprofit Social Media Case Study 84

Melissa Agnes

JANUARY 27, 2015

A divide that unfortunately grew in 2014 and that I hope to see begin to bridge itself in 2015. My friend and colleague, Tim Burrows , a retired police officer and now social media consultant for police agencies, is one of the ones out there doing it right.

Community 100

Community Crisis Crisis Management Crisis Communications 100

Melissa Agnes

JANUARY 5, 2015

2014 was an eventful year, especially when it came to crises of all different sizes and scales. 2014 is officially behind us, but the risks and threats that leave every organization open to destruction are not. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free.

Crisis 100

Crisis Exercises Customer Service Training 100

Presspage

MAY 6, 2017

The 2014 Wildfire. Most communicators expect to have to deal with a crisis situation at some point in their career. Yet predicting how a crisis will rear its ugly head is incredibly difficult. All members of the PR team were also given extensive training, including press interviews, social media, and PressPage.

Crisis 92

Crisis Crisis Management Crisis Communications Training 92

Melissa Agnes

NOVEMBER 23, 2014

Welcome to episode #025 of The Crisis Intelligence Podcast, with Melissa Agnes and Maanit Zemel. Canada’s Anti-Spam Legislation (CASL) is a Federal legislative regime that came into force in Canada on July 1, 2014. emails; texts; social media messages) that “encourage participation in commercial activity”.

Policies 100

Policies Crisis Management Crisis LinkedIn 100

ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

Another recent example – the 2014 hack of the email system at Sony Pictures Entertainment – was a grim lesson to companies all over the world. The unauthorized disclosure of private information is particularly tricky in crisis management terms. Experts tend to divide negative events into two groups.

Privacy 120

Privacy Crisis Policies How To 120

Melissa Agnes

NOVEMBER 26, 2014

In July 2014, Canada established an anti-spam regulatory regime, often referred to as CASL (pronounced “castle”). emails, texts, IMs, social media in-messages) that, directly or indirectly, encourage participation in “commercial activity”. By Maanit Zemel. That is no longer the case.

Policies 100

Policies Crisis Management Crisis Software 100

PRSay

OCTOBER 4, 2016

The one big element which is incorporated in PR, regardless of the specific industry is crisis management and communications. You can certainly do this through social media channels, but it is probably more effective to have that “go to” contact in the media who will give you an honest opinion – an ombudsman of sorts.

Crisis Communications 140

Crisis Communications Crisis Communications Sports 140

Stuart Bruce

MARCH 3, 2015

The Qualifications for Communicators Trends Survey 2015 reveals that PR measurement is the top skills gap and digital communications/social media is the top skill that respondents want to address in the next 12 months. After measurement the next two biggest skills gaps identified are budget management and crisis management.

Measurement 60

Measurement Communications Crisis Management Training 60