Melissa Agnes

NOVEMBER 23, 2014

Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously. Additionally, in July 2017 there will be the option of civil actions. Tune into this week’s episode to find out why and how.

Policies 263

Policies Crisis Crisis Management LinkedIn 263

ImPRessions - Crenshaw Communications

JUNE 26, 2019

A truly critical event, like one that involves loss of life, major litigation, or a viral story like the United Airlines incident of 2017 usually requires an ongoing commitment by the company chief. It’s not always about crisis management. That was what happened when Dara Khosrowshahi was installed as CEO of Uber in 2017.

Trade Shows 271

Trade Shows Airlines Leadership Corporate 271

Prowly

FEBRUARY 18, 2025

MANAGE YOUR PR CAMPAIGNS IN ONE PLACE #10 Plan for crisis management Have a big campaign coming up? For example, the 2017 Fyre Festival achieved success largely thanks to influencer support by Kendall Jenner and Bella Hadid. #12

Examples 104

Examples How To Product Launch Print 104

ImPRessions - Crenshaw Communications

JUNE 5, 2018

While not a direct attack on Tide’s products, the viral video trend of teenagers filming themselves eating Tide Pods in 2017-2018 led to many emergency room reports – and the risk of injury or worse. Not only is this episode considered textbook crisis management , but it also boosted Tide’s brand exposure.

Brand 160

Brand Branding Viral Crisis Management 160

Cision

MAY 12, 2017

The core algorithm linked to quality appeared around March 8, 2017. This will push down negative results and bring positive results high in the SERP and help in crisis management. This practice was followed by several digital PR agencies with the aim of getting their client’s link uploaded on any website hook, line and sinker.

Google 259

Google Digital PR Mobile SEO 259

ImPRessions - Crenshaw Communications

APRIL 10, 2018

Scandal: 2017 Epic data breach . Scandal: 2017: Ticketed passenger dragged off plane. Ells stepped down in late 2017, which shows that you can be an excellent apologizer, but if you don’t fix the problem, it won’t matter in the long run. He was forced to resign about a month after the scandal broke. Contrition?

Interviews 170

Interviews Media Training Training Video 170

Prowly

APRIL 10, 2025

Example #4: United Airlines Source In 2017, United Airlines faced a major backlash after a passenger was violently removed from an overbooked flight. So, prepare a decent crisis management plan and provide sentiment analysis to keep lock and loaded (this is a second pillar action). The incident was captured on video.

Social Media 104

Social Media Reputation How To Media 104

Melissa Agnes

NOVEMBER 23, 2014

Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously. Additionally, in July 2017 there will be the option of civil actions. Tune into this week’s episode to find out why and how.

Policies 100

Policies Crisis Management Crisis LinkedIn 100

Melissa Agnes

NOVEMBER 26, 2014

In addition, beginning in July 2017, anyone may commence a civil action for violations of CASL, raising the very real possibility of a whole new slew of class actions. The post Canada’s Anti-Spam Legislation (CASL) – Why It Matter to Non-Canadians appeared first on Melissa Agnes - Crisis Management Keynote Speaker.

Policies 100

Policies Crisis Management Crisis Software 100

PR News

FEBRUARY 14, 2019

Three editions of PR News’ Salary Survey (2018, 2017, 2016) show the majority of PR pros are “either satisfied” or… Continued. Since it’s Valentine’s Day, it’s the right time to discuss what we love about PR and marketing. There’s plenty to say.

Survey 91

Survey Blogging Marketing Crisis Management 91

PRSay

MARCH 22, 2017

PwC LLP (@PwC_LLP) February 28, 2017. I woke up the next day hoping for an explanation, yet it took until the afternoon for PwC to acknowledge the mistake and declare an investigation. Then, they released a second statement taking full ownership. pic.twitter.com/uNGSbhgKFt. —

Crisis 119

Crisis Sports Television Print 119

Stern + Associates

NOVEMBER 1, 2017

Top Takeaways from HR Tech 2017 From artificial intelligence to diversity, no topic was off limits at this year's HR Technology Conference. Crisis Management for the Digital Era No organization wants to think about potential crises, but in the Age of the Internet, news spreads like wildfire and companies can't afford to be unprepared.

Crisis Management 48

Crisis Management Conference Leadership Crisis 48

PR 20/20

AUGUST 22, 2017

Editor's note: This post was originally published in May 2013, and was updated in August 2017 per latest best practices and data. HubSpot’s 2017 State of Inbound Marketing annual report asked marketing teams about their top challenges. Brainstorm contingency and crisis management plans. Why do we need a blog?

Marketing 87

Marketing Resources Technology Internal 87

Presspage

APRIL 25, 2017

According to the latest edition of the 2017 Edelman Trust Barometer the confidence in has CEOs plummeted to a record low (see below, sheet 17). All this is further enlarged and strengthened in a time of crisis, to which no organization is immune. The benefits of real-time PR can be of major importance during a crisis.

Trends 79

Trends Crisis Reputation Employee 79

PR Conversations

MAY 1, 2017

Perhaps convincing employers that ongoing post-crisis support, including counselling and respite leave, could be tied to such statistics so the cost of losing experienced staff members post-crisis is understood. Second, I’d like to consider more the notion of superhero status in crisis management.

Crisis 63

Crisis Crisis Management Leadership Training 63

Critical Mention

SEPTEMBER 9, 2018

And between 2017 and 2018, the number of survey respondents that said they would invest in tech jumped from 8% to 23%. The tracks include Marketing Communication, Leadership & Management, Big Data & Measurement, Reputation & Crisis Management, Tools & Techniques and Special Interests.

Conference 66

Conference Crisis Management Survey Big Data 66

Maxim Behar

JANUARY 31, 2024

Having couples of university educations, writing numerous of interesting business books, some of them bestsellers in the USA, accumulating huge experience in strategic consulting an crisis management, managing many international communications organization, Behar with no doubt now is one of the global leaders in Public Relations business.

Publicity 59

Publicity Crisis Management Leadership Hotels 59

Critical Mention

NOVEMBER 7, 2019

We also like to prepare companies, associations, and public figures for future crisis by providing a crisis communications strategy and having them be ready to handle any scandal or issue that they may face in the future.” EKA and has been using Critical Mention since 2017.

Communications 81

Communications Crisis Communications Media Public Affairs 81

PRSay

OCTOBER 21, 2019

Raquel del Carmen Rivera Torres, APR , weighed in on the devastation of Puerto Rico in the aftermath of Hurricane Maria in September 2017 when it made landfall as a Category 5 hurricane. “We “Keep it real and commit to using words that unite and lift people.”. We needed as much data as we can so we can craft the right message,” she said. “We

Conference 104

Conference Crisis Community International 104

Reputation Us

SEPTEMBER 25, 2019

In the past several years, some credit unions have recovered after a fraud – including Navy Federal Credit Union after a $3 million home equity loan fraud in 2017, and Alliant Credit Union after a huge ID theft scam targeted the credit union in 2017 – by taking these steps: Executives and the fraud department took immediate action.

Reputation 60

Reputation Publicity Crisis Media 60

Maxim Behar

JANUARY 24, 2022

We also provide services such as social media development, content management, creating visuals, and more which keeps updating every week. In 2017, he was inducted into the Global PR Hall of Fame in London as the first-ever East European expert. Soon we were able to take the right management decisions and start consulting clients.

Ethics 52

Ethics Creativity Leadership Crisis Management 52

Beyond PR

MAY 12, 2017

The core algorithm linked to quality appeared around March 8, 2017. This will push down negative results and bring positive results high in the SERP and help in crisis management. This practice was followed by several digital PR agencies with the aim of getting their client’s link uploaded on any website hook, line and sinker.

Google 64

Google Digital PR Mobile SEO 64

5W PR

MARCH 13, 2025

Their experiences show that success in crisis management often comes down to three key elements: swift action, transparent communication, and a deep understanding of industry-specific stakeholder expectations. Johnson & Johnson’s handling of the 1982 Tylenol crisis remains a masterclass in crisis management.

Crisis 78

Crisis Examples Industry Crisis Management 78

ImPRessions - Crenshaw Communications

MAY 15, 2019

In some ways it’s analogous to the 2017 data privacy scandal experienced by Equifax. Had Muilenberg and his communications team been more accustomed to handling consumer pushback, more sensitive to the impact of anonymous (pilot) comments in news reports and to the social media furor, it might have framed its situation differently.

Reputation 245

Reputation Airlines Automotive Software 245

Prohibition

DECEMBER 17, 2021

Strategic communication during a crisis offers organisations the credibility they need to develop their strategies and re-enter the marketplace in order to provide relevant services to their stakeholders. Who needs crisis communication? In today’s fast-paced world, businesses are not immune to the exposure of a crisis.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

ImPRessions - Crenshaw Communications

FEBRUARY 7, 2018

That’s the unhappy fate of James Henderson, the former CEO of now-defunct PR and crisis management powerhouse Bell Pottinger. When it finally resigned the Oakbay account in 2017, it was too late to save the agency’s reputation. Don’t tarnish your profession.

Reputation 157

Reputation Crisis Management Ethics Agency 157

PRSay

JUNE 9, 2021

based firm that specializes in crisis management and health care communications. George, who was PRSA’s Educator of the Year in 2017, pointed out that before health-care-related press releases are sent out, “they are put through internal approval channels with content experts that scrutinize and correct” the texts.

Crisis 167

Crisis Ethics Publicity Marketing 167

Sword and the Script

DECEMBER 20, 2022

” ~ Molly McPherson , APR, Public Relations and Crisis Manager, Molly + Co. 2017: One Prediction Each for PR, Content Marketing and Social Media. AI-enhanced writing platforms like Grammerly and Wordtune seem dated in comparison to ChatGPT, which generates high-quality written materials quickly and accurately.

Marketing 213

Marketing Content Marketing Data Social Media 213

PR in High Definition

DECEMBER 1, 2022

Crisis management has always been a significant part of public relations, but no one could have predicted the scale and reach that cancel culture might have. A certain beverage company will remember 2017 as the year they lost a predicted $5 million dollars in the aftermath of cancel culture. Damage that cancellation can do.

Reputation 62

Reputation Leadership Company Crisis Management 62

5W PR

MARCH 3, 2025

Crisis Preparedness and Response Even the most positive brand image requires protection through proper crisis management. The MGM Resorts response to the 2017 Las Vegas shooting demonstrated how preparation and transparency help maintain stakeholder trust during challenging times.

Brand 78

Brand Branding Local Community 78

Deirdre Breakenridge

JANUARY 3, 2018

Out of the 25+ books that I’ve read in 2017, there were four that stand out in my mind. I also want to thank Fred Garcia for sending me a copy of his book, and my husband, Mark , for insisting that The Opposable Mind should be on my list even though it was the last book I read in 2017. In this case, I saved one of the best for last.

Crisis 0

Crisis Journalism Hotels Case Study 0

Sword and the Script

DECEMBER 12, 2017

9) Crisis management grows exponentially. The market for crisis management PR services will continue to grow exponentially, particularly in the area of crisis preparedness/planning/training.”. Jonathan Bernstein | Bernstein Crisis Management, Inc. Forrester: 20-Year Predictions [by George Colony].

Marketing 128

Marketing Content Marketing Crisis Management Data 128

Presspage

SEPTEMBER 18, 2017

Need Rescue 17611 Magnolia Circle, Richmond TX 77407 - 2 Adults 2 Children @CajunNavy2016 @USCG — Rockabye Baby Rental (@RockabyeAnnie) August 28, 2017 Countering misinformation However well-intentioned the social posts of people in distress and citizen journalists might be, sometimes they can be factually incorrect.

Social Media 122

Social Media Communications Crisis Media 122

Communications Conversations

FEBRUARY 13, 2017

But, it makes complete sense when you consider 84 Lumber is opening 20 new stores in 2017 and hiring “hundreds” of new employees (according to this USA Today story ). Prospective employees can even fill out a quick form to request a recruiter contact them and help them identify the right opportunity at 84 Lumber.

Case Study 68

Case Study Employee Crisis Management Policies 68

Norton's Notes

JULY 26, 2017

I speak a lot to student and marketers alike about social media crisis management as I believe it can have a huge impact on a brand’s reputation and share price if you get it wrong. I am giving another of my lectures soon and as part of this I have been researching some of the worst social crises of 2017. So there it is.

Social Media 49

Social Media Airlines Media Viral 49

ImPRessions - Crenshaw Communications

JANUARY 6, 2022

they weren’t even integrated into the iPhone until 2017. The emergence of the humble and once obscure QR code as an essential digital tool is probably the most unexpected success story of 2021. QR codes have been used in Asia for years, but here in the U.S. QR code usage first soared after the COVID-related lockdowns, of course.

Facebook 310

Facebook Crisis Employee Government 310

NewsWhip

AUGUST 11, 2021

In our work supporting anti-misinformation efforts around elections since 2017, NGOs have found that speedy intervention is key when a story is blowing up, while staying quiet is the right move if it’s not. Here, the best response is often no response, as I explored in a previous description of predictive crisis management.

Brand 78

Brand Branding Groups Data 78