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Yes, 2017 feels like a lifetime ago, given our breakneck news cycle, but there were plenty of public relations lessons over the year for big brands and business categories. 2017 was like a charmed year for the digital commerce giant. For the MSM, 2017 was filled with ups and downs. The Winners. Mainstream media. The Losers.
Big data offers insights that enable customization and pose new cyber security and privacy issues. The lines are blurring among the disciplines of public relations, marketing, IT and customerservice, and the need increases to create more collaborative teams and hybrid professionals. Joseph Truncale is CEO of PRSA.
For example, a study conducted by Edelman in 2018 found “nearly two-thirds (64 percent) of consumers around the world now buy on belief, a remarkable increase of 13 points since 2017.”. The Annenberg survey listed data privacy, health care and diversity as social issues. In addition, not all social issues are political.
Some customers are initially attracted to certain brands because they like their ad message. Others are loyal because of a good experience with product quality or customerservice. They’ve become an enduring part of your life and are woven into enjoyable memories or happy experiences. 4 ways PR creates brand attachment.
Tech Sector: Speed and Transparency in the Digital Age Technology companies face unique challenges during crises, particularly regarding data privacy and security. Pepsi’s 2017 Kendall Jenner advertisement controversy shows how quick course correction can minimize damage. ” Chipotle’s 2015 E.
Online communities deepen connections and build relationships with customers and prospects that impact product development, customerservice, and marketing strategies.”. ~ Grace Platon , Communications Strategist, Communicate Grace, LLC. 2017: One Prediction Each for PR, Content Marketing and Social Media.
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