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Every agency or communication team must break down its processes and apply an innovation model. Vendors such as Otter and Jasper are overlaying knowledgebases, project management, sharing, and version control. If you need help with any of the issues raised in this blog post please contact Stephen Waddington.
It’s beneficial to work with a SaaS digital marketing agency to achieve the best results. Create tutorials, webinars, and blog posts to help customers learn how to use the product effectively. Create a comprehensive knowledgebase to help customers find answers to common questions and troubleshoot issues independently.
Check them out below and start building up your knowledgebase. Google Analytics Blog. WordStream Blog. SHIFT Blog. Christopher Penn’s Blog. Todd Defren’s “PR Squared” Blog. Scott Monty’s Blog (his “This Week in Digital” posts are a must-read). Chel Wolverton’s Blog. Free People Blog.
The new custom report builder allows Marketing Hub users to compare contact, company, and deal data with email, landing page, and blog engagement data. The new automation tools allows users to automate or trigger workflows based on ticket statuses, and manage common Service interactions (think: answering FAQs or business hours).
If you have multiple parties in a single portal (think: your marketing agency, website development team, and your own internal users), consider assigning them a team to keep track of who’s who. Build Out KnowledgeBase. A knowledgebase is essentially a self-service library of FAQs, how-to guides, reference articles and more.
The portal provides a centralized home for customers to interact with your support and service team, giving them a secure location to track and manage support tickets, access to your knowledgebase, and more. We’ll be updating our blog all week long with more INBOUND goodness. Become an Inbound Insider.
The portal provides a centralized home for customers to interact with your support and service team, giving them a secure location to track and manage support tickets, access to your knowledgebase, and more. We’ll be updating our blog all week long with more INBOUND goodness. Become an Inbound Insider.
It includes features such as ticketing, knowledgebase management, live chat, customer feedback collection, customer satisfaction tracking, and automation tools. Content management: The platform enables you to create and manage your website content, blog posts, and landing pages within the HubSpot Content Management System (CMS).
The best way to get started is to do some market research, either by paying an agency or running your own customer surveys, interviews, and competitor brand analysis. Create valuable content on your blog and social media profiles, providing value and education instead of pushing for direct sales.
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