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Vest-less Now, I am not, and have not been, an AT&T customer (I’m quite happy with Verizon Wireless). You’ve been using Twitter quite delightfully to poke fun at AT&T’s wirelessservice. We signed with our very own fake PR agency, @ HeishmanFlill. Noooo… I’m no guru.
This is all the more reason to believe good customerservice is good marketing. Need an agency that sees social media in a larger context? Here is a summary of the services we offer and the best way to contact us. Those negative tweets? Those are opportunity to turn things around too.
HWH Public Relations/New Media gets the distinction of being the first agency, in its entirety, to be out-ed by the Bad Pitch blog. It took five emails from one agency, despite my request to Michael Ingalls to only send me news relevant to my blog''s focus. Here’s an overview of the spam blasted at my Yahoo! It didn''t work.)
This is when telecom operators such as BT started to offer broadband to consumer users, and wireless networks appeared in public spaces. So how do we transform our agency, communication or marketing team to engage with these new forms of media? Instead technology is used to enable practitioners to work smarter and offer new services.
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