Melissa Agnes

SEPTEMBER 26, 2014

From The Crisis Intelligence Blog. TCIP #016 – Malaysia Airlines Crisis Management with Jonathan Hemus. Malaysia Airlines has suffered through two devastating and traumatic crises this year. However, through my travels, I never got around to publishing a #CrisisRoundup last week so, here is my roundup from the past two weeks.

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Cision

DECEMBER 4, 2017

United Airlines came under fire for forcefully dragging a passenger out from the overbooked flight number 3411 as a video recording of the incident went viral on social media. All of this happened because United Airlines chose to ignore the gravity of the situation. As a result, the company and Munoz, both came under intense criticism.

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Ronn Torossian

FEBRUARY 8, 2016

Now many flight attendants and other airline staff are resisting the compulsion to land in these places. At this point, airlines are allowing staff to “opt out” of flights to areas where Zika outbreaks have been reported. The post Flying into Zika…or not appeared first on 5WPR CEO Ronn Torossian Founder's Blog.

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Airlines Report Blogging Agency 150

Presspage

JANUARY 19, 2018

The triple winner of ‘Best Low-Cost Airline of the Year’ award launched its online newsroom mid 2014 as a central hub for its media releases and blog posts.

Airlines 60

Airlines Blogging Media 60

The Stalwart Blog

APRIL 14, 2017

What a week for this airline! The airline continues to suffer from an unending barrage of digital and traditional media torture. Longer term, the airline faces a whale of a lawsuit from the disposed passenger who failed to leave the aircraft on his own accord. The airline learned that particular lesson the hard way.

Airlines 74

Airlines Banking Fashion Crisis 74

5W PR

FEBRUARY 7, 2025

Their TikTok presence maintains the airline’s irreverent personality while clearly communicating their brand values. The post TikTok’s Role in Modern PR: Creating Viral Content That Builds Brand Value appeared first on Public Relations Blog | 5W PR Agency | PR Firm.

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Viral Branding Brand Airlines 78

Barokas

FEBRUARY 6, 2018

United, in an effort to become my new favorite airline, refused the boarding of the bird. Airlines and the FDA – for all their warts and all-too-frequent snafus – should be commended for allowing emotional support animals on board to assist passengers with disabilities. Last week, a woman tried to board a United flight with a peacock.

Blogging 74

Blogging Airlines System Report 74

Melissa Agnes

OCTOBER 19, 2014

We discuss how Frontier Airlines and the Boston Public Health Commission have gone above and beyond to keep the public safe – and how other organizations, private and governmental, need to start taking a similar and proactive approach in their communications and precautionary measures. Check out our Crisis Intelligence Blog.

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Cision

MAY 3, 2017

The real cause of the United Airlines incident is an industry-wide problem, the all-too-common practice of overbooking. Bumping a paying passenger from a flight is an enormously disruptive action, regardless of which airline does it. The airline even appologized after it bumped a 10-year old from a flight. Image source: [link].

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ImPRessions - Crenshaw Communications

DECEMBER 18, 2017

Southwest Airlines’ soft landing. Everyone recalls the PR fiasco United Airlines experienced in April when footage of a dazed and bloodied passenger being dragged from his seat went viral. But consider how Southwest Airlines handled a tricky passenger situation in September. Well handled.

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Crisis Management Crisis Airlines Viral 149

5W PR

JANUARY 22, 2025

For example, when United Airlines faced backlash over a passenger removal incident, their delayed response allowed negative sentiment to spread unchecked for hours. The post Managing Online Crises: A Strategic Guide for Modern Organizations appeared first on Public Relations Blog | 5W PR Agency | PR Firm.

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Cision

JANUARY 11, 2018

United Airlines reminded all of us why crisis PR is still incredibly important. Subscribe to the Cision blog for great content delivered to your inbox every day! 2017 was quite a year for marketing and PR professionals. Liven up your press releases to earn more attention. What’s on The Horizon This Year?

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Communications Marketing Radio Airlines 225

ImPRessions - Crenshaw Communications

JANUARY 28, 2018

Khosrowshahi’s blog post about the situation is a respectable first step in showing transparency, but he has a long way to go. United Airlines. As images of the bloodied man being dragged from his seat by airport police went viral, the airline made things worse with a series of legalistic and tone-deaf public responses.

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Airlines Reputation Journalism Crisis 180

HMA Public Relations

JANUARY 26, 2023

The airline industry has taken a beating over the last several weeks from weather and staffing issues to computer glitches. Read more on these recent events and their impact on communications in the latest blog post from Scott Hanson.

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Airlines Blogging Industry Communications 98

Remote PR Jobs

JULY 11, 2024

Let’s consider the approach of low-budget European airline RyanAir, known for their no frills experiences and plentiful financial add-ons. Create Engaging Content : Develop blogs, videos, and social media posts that tell stories related to your brand. Instead of trying to convince people that they aren't that, they lean into the jokes.

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Branding Brand Storytelling Airlines 213

5W PR

AUGUST 12, 2024

The Delta Airlines Case: A Cautionary Tale The recent events surrounding Delta Airlines’ reaction to the CrowdStrike outages highlight the critical importance of effective reputation management and crisis preparedness. Public threats of lawsuits by corporations don’t achieve really any reputational benefits.

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Airlines Case Study Reputation Study 60

Steve Barrett on PR

JANUARY 11, 2024

PR pros have a massive role to play when reputational headwinds throw up big challenges for brands and businesses. But let’s not lay the blame for every negative incident at the feet of the communications profession.

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Airlines Crisis Reputation Branding 113

Communications Conversations

OCTOBER 22, 2014

Conducting a content audit, identifying your content resources (I blogged about that last week). Organization: Southwest Airlines. Gary Kelly, CEO of Southwest Airlines was one of them. Target could have responded in the traditional manner–a news release, media outreach, a blog post even. Developing content.

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LinkedIn Case Study Airlines Employee 155

PR in High Definition

NOVEMBER 12, 2014

This year’s PRCA Awards recognised the work of Inmarsat’s communications leader for his work as spokesman for Inmarsat, dealing with the search for the tragic Malaysia Airlines flight that went missing in March. Blog PR Industry news'

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Airlines Industry Blogging Communications 104

Beyond PR

JUNE 13, 2017

We see it every day: fast food chains challenge devotees to gather retweets for “ nuggs ,” personal care products advocate for women’s equality and airlines get called out — for both successes and major fails — in viral videos. But without a distribution channel, your company blog is like a car without an engine. Pack Up the Trunk.

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Blogging Company Engineering Airlines 77

PR News

APRIL 18, 2018

Few communications teams are better trained and more adept than the one Linda Rutherford heads at Southwest Airlines. The post How Southwest Communicated News and Empathy in the Aftermath of Flight 1380 appeared first on PR News Blog.

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Airlines Communications Training Social Media 102

PR News

SEPTEMBER 7, 2017

The post Airlines Get the Message Out About Capped Pricing and Cancellation Fees as Irma Approaches Florida appeared first on PR News Blog. As of 2:30 p.m. This will only intensify an exodus that was already in motion. Brands have… Continued.

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Airlines Blogging Branding Brand 54

Cision

AUGUST 12, 2015

Many are using digital travel technology, a trend that is changing the way consumers interact with airlines, hotel chains and other companies. While many airlines and hotels have created booking apps, those apps have not caught on. MagicBands allow guests to open room doors, enter the parks, carry meal plans and charge purchases.

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Travel Technology Consumer Hotels 120

Flack's Revenge

MARCH 30, 2020

This is especially true for companies that are visible and have significant roles, e.g. cater to consumers or employ large numbers; and those that are in the crosshairs, like airlines, or have good news (e.g., Michelle Garrett blogged about pitching media in the Coronavirus Era based on journalists’ feedback.

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ImPRessions - Crenshaw Communications

MAY 22, 2017

Earned coverage offers a credibility that can’t be matched by paid media like ads or “owned” content like company blog posts or creative social videos. This is why earned media – the stories and interviews produced by PR – will always be relevant.

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Branding Brand Marketing Wireless 185

Communications Conversations

FEBRUARY 27, 2018

If you’re reading this blog, you also know I produce a lot of content on a monthly basis: 2 blog posts per week, 2 podcast episodes per month and four Talking Points e-newsletters per month. And, I’ve gotten a lot smarter over the years around what blogs and sites to follow–and which to avoid. Buffer blog.

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Social Media Blogging Media Airlines 68

Communications Conversations

OCTOBER 18, 2017

The theme of this year’s #mnblogcon was “growth” But, for my keynote, I attempted to take things a little different direction and talk about what growing my blog has been all about–because really, it hasn’t been about the numbers, followers or like and comment totals. Another example: My PR Rock Star series.

Blogging 60

Blogging Airlines Hotels Social Media 60

Cision

MAY 12, 2017

Writing compelling content will always come to your rescue and so will the re=“nofollow” attribute for the links, especially in articles, blogs, guest posts, and press releases. As we saw with the recent United Airlines fiasco , crisis news doesn’t take time to go viral. This will prevent bad links from passing PageRank.

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Google Digital PR Mobile SEO 259

Cision

SEPTEMBER 2, 2015

million social media posts from key forums, review sites, blogs, Facebook, Instagram and Twitter that appeared between June 1, 2014 and June 30, 2015. Cision’s study found that families are most concerned about price, since they are often paying for multiple airline tickets, meals and hotel rooms. Retirees.

Travel 120

Travel Airlines Hotels Mobile 120

Contently - Strategy

AUGUST 28, 2019

Not a “let me just check my work email” vacation, or a “finishing a blog post on the plane” vacation, but a real, no contact, no schedule, mimosas at 10 am kind of escape? Diamond Resorts “Stay Vacationed” blog. United Airlines’ Hemispheres. Marriott Bonvoy’s Romantic Getaways.

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Travel Content Marketing Examples Airlines 91

5W PR

MARCH 13, 2019

The PR nightmare, which occurred when United Airlines infamously broke a musicians’ guitar, remains a paragon of how reactive communication strategies can make a bad problem worse. . In the case of United Airlines, the company failed miserably at handling this – and other crisis PR issues.”. .

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Crisis Airlines Crisis Communications Case Study 84

The Stalwart Blog

DECEMBER 24, 2019

I mentioned in a previous video blog that I thought Boeing would get out of this 737 MAX 8 crisis okay because they received endorsements from American Airlines and Southwest Airlines. Adding insult to injury, one of the company’s satellite rockets launched this week flew into the wrong orbit. So goes the top dog.

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OnePitch

OCTOBER 26, 2022

Our PR bestie explains why it worked: “Timely and part of a larger trend of airlines increasing service to smaller cities.”. Want more blogs like this? Click below to subscribe to our newsletter and receive weekly emails with the top blogs from The TypeBar! Newsworthy topic of the ‘first ever’ nonstop from the NYC market.” .

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Presspage

AUGUST 20, 2024

Airlines were particularly hard-hit, with over 5,000 flights delayed or cancelled, leaving passengers stranded and desperate for information. Banks and airlines, in particular, faced an onslaught of inquiries and complaints. Stay Reliable When It Matters Most The Crowdstrike outage hit over 8.5

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Cision

JUNE 8, 2015

Within minutes, the airline acknowledged the situation on Twitter and Facebook. The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Just like that airline, you may end up lauded for your transparency, and quick social response.

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Crisis Communications Social Media Crisis Communications 120

Waxing UnLyrical

FEBRUARY 14, 2012

So… looking through this blog, I realized that this is the fourth Valentine’s Day Waxing UnLyrical’s been around … can I get a W00t?! But the businesses that listen, that invite our feedback, that know being interactive is key to keeping us around – they’re golden in my book. You have a fan for life in me.

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Cision

OCTOBER 1, 2015

Cision’s study, “ Planning Travel: What Drives Travel Decisions ,” took an in-depth look at the factors affecting families’ travel decisions by analyzing social media posts on forums, blogs and social networks. Families are very aware of the high cost of air travel, with the need to buy multiple airline tickets.

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