PRSay

FEBRUARY 24, 2017

It’s also a skill the communications team at Southwest Airlines has mastered. That’s why communications teams and the executives they report to often just scan the metrics without fully understanding them.The solution is to “socialize” the data, says Southwest Airlines senior communications specialist Cindy Villafranca.

Social Media 117

Social Media Airlines Media Meeting 117

Presspage

NOVEMBER 8, 2024

be very different from the tone of voice you use to address the families of your employees. Updating internally Confusion leads to mixed messages and rumours. To avoid this, companies need to remember to also inform their own employees and keep them updated on what is going on. Over 5,000 flights were cancelled or delayed.

Crisis Communications 78

Crisis Communications Crisis Communications Reputation 78

PRSay

MAY 26, 2023

“Whenever we get into any crisis moment, the guiding principles for us are compassion and action,” said Linda Rutherford, chief administration and communications officer for Southwest Airlines. We needed to be sure that we had good information getting out to our employees, so that they, in turn, could educate customers,” she said. “We

Airlines 60

Airlines Crisis Communications Employee 60

PRSay

DECEMBER 2, 2020

5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”. The airlines themselves have to return their fleets to service. On communicating with employees during the crisis: We want to communicate to employees first, before communicating to the outside world.

Crisis Management 107

Crisis Management Crisis Crisis Communications Airlines 107

5W PR

AUGUST 12, 2024

The Delta Airlines Case: A Cautionary Tale The recent events surrounding Delta Airlines’ reaction to the CrowdStrike outages highlight the critical importance of effective reputation management and crisis preparedness. Public threats of lawsuits by corporations don’t achieve really any reputational benefits.

Airlines 60

Airlines Case Study Reputation Study 60

Presspage

NOVEMBER 10, 2017

Through September 2017, Miami International Airport was dealing with Hurricane Irma, which severely affected the airport's operations. The recognition of Miami International Airport was long due even before it responded to the Irma crisis. On November 7, Miami International Airport was named the recipient of the Peggy G.

International 0

International Internal Industry Infographics 0

Cision

MARCH 11, 2016

I’ve outlined these helpful tips from the comedian, er, PR guru below: Social Media Sin #1: #SocialMedia sinner #1: Not realizing that everything INTERNAL is now EXTERNAL. Social Media Win #1: Brands that realize that whatever is internal is external, and use that to their advantage. Takeaway: Leverage your employees on social media.

Social Media 0

Social Media Media Mobile Video 0

ImPRessions - Crenshaw Communications

OCTOBER 13, 2017

The low-cost airline Valujet became AirTran after a fatal crash that was found to be the result of negligence. To distract from internal problems. Internal problems are, by definition, inside an organization, so a rebranding to move past institutionalized behavior is like a band-aid on a bullet wound.

Airlines 136

Airlines Crisis Reputation International 136

Stephen Waddington

OCTOBER 10, 2020

However business has a unique opportunity to help promote civil discourse for their employees and the communities that they support. Others responsible include social media (80%); country leaders (79%); broadcast/cable news (75%); and national/international newspapers (75%).

Case Study 139

Case Study Airlines Survey Study 139

Sword and the Script

AUGUST 20, 2019

We are asking business executives, supervisors, and individual employees to all join in with HR to fix workplace cultures. Employees are a critical piece to any organization’s success and yet one that is often taken for granted, overlooked or shuffled along. When you have engaged employees, you have happy customers.

Employee 96

Employee Internal International Training 96

Presspage

MAY 29, 2017

The violent removal of a passenger from an overbooked United Airlines flight triggered an outraged public to post heated comments all over the media. Hundreds of earlier incidents with involuntary deplaning resulted in conflicts between airlines and passengers. At United Airlines, this was all clearly absent.

Journalism 79

Journalism Airlines Brand Branding 79

Sword and the Script

APRIL 15, 2017

Most business leaders would probably prefer to settle an apology than having it spin into a giant, embarrassing and international fiasco. See these related posts: Crisis Comms: No one More Reliable than an Employee. They hired an actor to play the role of a fictitious airline CEO apologizing for a network glitch canceling 140 flights.

Corporate 101

Corporate Airlines How To Crisis 101

PRSay

OCTOBER 22, 2021

Things began to continually get worse,” said Kristin Seay, Delta’s director of employee communications. Internal messages repurposed for news media. There were very few communications items that we produced that did not have an internal component as well as an external,” Shea said.

Crisis 78

Crisis Airlines Travel Internal 78

Communications Conversations

APRIL 17, 2017

We don’t know the political pressures at play internally. Maybe the United CEO was hell-bent on coming out with that initial statement backing his employees. We are not United employees. How could we possibly sit here, analyze United’s actions and have any idea what’s going on behind closed doors?

Airlines 60

Airlines Crisis Employee LinkedIn 60

ImPRessions - Crenshaw Communications

MARCH 31, 2017

There’s a very smart exercise to be done when floating an idea internally. Just this week, United Airlines removed two young female passengers traveling on employee passes. Leggings, which were deemed inappropriate for employee relatives to wear while traveling on the airline. Do work backward. The reason?

Airlines 120

Airlines Exercises Fashion Print 120

Communications Conversations

APRIL 3, 2020

Comms teams have been on full-tilt since early March communicating with employees and stakeholders seemingly non-stop. WHY #1 – these profiles serve as an additional way to build trust with employees, customers and shareholders. It’s absolutely nutso. And, there’s really no end in sight (sometime in May, please!).

Tools 78

Tools Airlines LinkedIn Crisis 78

David PR Group

APRIL 8, 2019

The international grounding of the Boeing 737 Max 8 impacted dozens of airlines and thousands of passengers, and it represent ed a logistical nightmare for every airline. Employees who are monitoring online activity (reviews, social media accounts, etc.) A family visiting Ireland booked a room on Air b nb.

Crisis 58

Crisis Airlines Reputation Travel 58

Practical Law Construction

MAY 18, 2021

Riot, commotion or disorder by persons other than the Contractor’s Personnel and other employees of the Contractor and Subcontractors. Strike or lockout not solely involving the Contractor’s Personnel and other employees of the Contractor and Subcontractors. In Rudolph v United Airlines Holdings, Inc.,

Construction 121

Construction Government Radio Airlines 121

Communications Conversations

FEBRUARY 9, 2017

Let’s hear all about her in this month’s installment of PR Rock Stars: You’re the marketing manager for Sun Country Airlines–and you’re a boomerang employee, back after a few years away. In continuum, the same opportunity opened back up for me at Sun Country Airlines. The employees are family.

Airlines 60

Airlines Travel Employee Course 60

Sword and the Script

AUGUST 22, 2017

What do you think is the role of internal communications in this polarizing environment? . That starts with the messages and actions of prominent, visible, respected leaders and cascades through the organizations via internal communications. 5) You seem to do a lot of international work. Tell a story bigger than yourself.

International 86

International Internal Interviews Airlines 86

Presspage

NOVEMBER 8, 2024

be very different from the tone of voice you use to address the families of your employees. Updating internally Confusion leads to mixed messages and rumours. To avoid this, companies need to remember to also inform their own employees and keep them updated on what is going on. Over 5,000 flights were cancelled or delayed.

Crisis Communications 78

Crisis Communications Crisis Communications Reputation 78

Presspage

MAY 11, 2017

Following USA’s victory over Ghana during the 2014 FIFA World Cup, Delta Airlines tweeted a photo of the Statue of Liberty (representing the US) next to an image of a giraffe (representing Ghana). Take some time to investigate internally how your colleagues or employees would react in specific situations.

Social Media 79

Social Media Crisis Media Airlines 79

Landis PR

JANUARY 5, 2023

Yet it can erode in a moment, such as it has for the airline Southwest – previously known for great customer service – cancelled 15,000 flights over Christmas. Align internal and external communications. Public trust is perhaps your business’s most valuable commodity. It takes time to build, and it takes effort to maintain.

Communications 52

Communications Airlines International Internal 52

Prohibition

DECEMBER 17, 2021

It is the art of managing crises and communicating with relevant parties in a company such as customers, employees, the public, investors or the press. Companies that successfully communicate with internal and external stakeholders when crisis hits have the highest chance of long-term success. Managers and supervisors. Police officers.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

Reputation Us

MAY 12, 2020

My recent crisis experiences include the 1992 riots in Los Angeles, when I was working at an NPR station in Southern California, and the 9-11 attacks in 2001, when I was representing the airline industry with public relations firm Webber Shandwick. Expose them. Show gratitude toward those stories to set a positive tone.

Crisis 78

Crisis Financial Banking Crisis Management 78

Stephen Waddington

MAY 16, 2019

There are 300 people working for the airport and more than 3,000 people on the site working for airlines and retailers,” she said. It spurred her interest in PR and she joined the Masters in International PR course at Newcastle working for a local agency along the way. He works for the NHS Foundation Trust in Gateshead.

Marketing 60

Marketing Newspapers Public Affairs Airlines 60

Maxim Behar

DECEMBER 20, 2022

We know each other for almost 15 years now, have done numerous projects together within the International PR Organization ICCO, have met several times in Austria and in Bulgaria. You are one of the strongest persons that we have in the international PR business. And what always impresses me most is how much your employees love you.

Energy 52

Energy Groups Internal International 52

MaccaPR

SEPTEMBER 13, 2016

You may believe they’re hidden safely away on your company’s server, but the reality is that a renegade hacking collective, a bored 15-year-old in North Korea or a 20-year-old former employee with an iPhone and a grudge can crack your secrets wide open. Everything you do is on camera or leaves some other digital trail,” warns Austin.

Crisis 48

Crisis Airlines Reputation Corporate 48

Prohibition

MAY 15, 2020

The next communication that employees received was from their boss encouraging them to take jobs at Tesco if they wished to do so. This was followed with a rather disappointing remark from the airline s chief executive who admitted: ‘social distancing on flights just isn’t realistic.’ Absolute state of it. .

Crisis 71

Crisis Government Social Media Reputation 71

Sword and the Script

OCTOBER 29, 2019

Some communicators on Prezly even use this for internal communications. Among its customers are agencies that range from the smaller side with 3-5 employees – all the way up to 120 or more staffers. Vertical markets include finance, airlines, gaming, and lifestyle brands, although any vertical market can use the tool.

Pitching 66

Pitching Analytics Enterprise System 66

Prohibition

MAY 15, 2020

The next communication that employees received was from their boss encouraging them to take jobs at Tesco if they wished to do so. This was followed with a rather disappointing remark from the airline s chief executive who admitted: ‘social distancing on flights just isn’t realistic.’ Absolute state of it. .

Crisis 62

Crisis Government Social Media Reputation 62

Maxim Behar

SEPTEMBER 27, 2022

Maxim: I often say that right now the whole world is a big mess, and from this mess we have to create something that can suit businesses, employees, pensioners, of course, students, and all people. But this is part of the very big confusion of business, not only in Bulgaria, but also international business. Host: But they don't.

Government 52

Government Tourism Ethics System 52

Sword and the Script

NOVEMBER 7, 2023

Propel releases AI-based “media war room”; Muck Rack has AI recommending reporters to PR; PRophet partners to bring influencer marketing and media alerts; Did you know Gartner has a Market Guide for Employee Communications? Generative AI may get all the attention these days, but it’s not the only “kind” of AI.

Employee 156

Employee Software Survey Report 156

Solo PR Pro

MAY 21, 2019

Unstoppable Cultures continues the mission Ginger Hardage began during her time as Senior Vice President of Culture and Communications at Southwest Airlines where she cultivated the airline’s trademark internal and external culture: “We put people first, we treat customers like family, we nurture our culture, and we try to change ahead of the times.”

Leadership 55

Leadership Employee Airlines Construction 55

Stuart Bruce

OCTOBER 30, 2014

But why be afraid of big government when we freely provide our life story to social networks and give up our privacy to airlines in return for a bribe of a few more air miles. The motion was “You don’t need compliance rules when your employees have social media.” Doing right by your employees. It’s about doing the right thing.

Crisis Communications 148

Crisis Communications Transportation Conference Social Media 148

ImPRessions - Crenshaw Communications

DECEMBER 26, 2019

The airliner’s issues would have been a serious business problem for Boeing in any case, but its communications with regulators, stakeholders and the public worsened the impact. Several family members are known as international art patrons and generous enough museum donors to have an entire wing of the Met named after then.

Real Estate 156

Real Estate Reputation System Sports 156

ImPRessions - Crenshaw Communications

AUGUST 9, 2017

Other brands, like United Airlines, have worked to repair a loss of trust. Encourage internal authenticity first. What we want to stress is the importance of starting internally. ” It’s tactical and speaks to what employees should strive to do every day. Companies like Yum! Customize your communications.

Brand 160

Brand Branding Film International 160