Airlines, Internal and Viral - Public Relations Today

How to Turn Your Brand Crisis into PR Success with Ease

Cision

DECEMBER 4, 2017

United Airlines came under fire for forcefully dragging a passenger out from the overbooked flight number 3411 as a video recording of the incident went viral on social media. All of this happened because United Airlines chose to ignore the gravity of the situation. Communicate With Internal Stakeholders. Conclusion.

Crisis

Crisis Branding Brand How To

Wrap Up Post from Issues Management Workshop at #CPRS2014

Melissa Agnes

JUNE 3, 2014

It also presents risks of viralization and losing very public control. Local and International Laws for Protecting Your Social Media Accounts. There are two reasons that made “United Breaks Guitars” a crisis for United Airlines, rather than an issue: Remember! Can You Sue Former Employees for Social Media Accounts?

Airlines

Airlines Crisis Wikipedia Social Media

2017 Crisis Management That (Mostly) Worked

ImPRessions - Crenshaw Communications

DECEMBER 18, 2017

Southwest Airlines’ soft landing. Everyone recalls the PR fiasco United Airlines experienced in April when footage of a dazed and bloodied passenger being dragged from his seat went viral. But consider how Southwest Airlines handled a tricky passenger situation in September. Well handled.

Crisis Management

Crisis Management Crisis Airlines Viral

3 ways to impress execs with social media metrics

PRSay

FEBRUARY 24, 2017

It’s also a skill the communications team at Southwest Airlines has mastered. That’s why communications teams and the executives they report to often just scan the metrics without fully understanding them.The solution is to “socialize” the data, says Southwest Airlines senior communications specialist Cindy Villafranca.

Social Media

Social Media Airlines Media Meeting

Make Issues Management an Integral Part of your Corporate Culture

Melissa Agnes

FEBRUARY 2, 2016

What about the customers who have a negative experience with your brand but choose not to create a video or campaign that then goes viral – yet, in their silence, choose to never again interact or purchase from your organization? This one interaction had me contemplating my loyalty to this airline.

Corporate

Corporate Airlines Employee Training

Preparing for a Hard Landing: Today’s Crisis PR 101

Reputation Us

APRIL 12, 2017

This week’s United Airlines incident has by far created the most inquiries from people asking me, “What would you recommend United do now?” The speed and “viralness” of this week’s news puts the importance of prompt communication at the forefront. Good grief! CRISIS IDENTIFICATION PROCESS.

Crisis

Crisis Airlines Viral Corporate

Recent COVID-19 related force majeure decisions: what do they mean for construction contracts?

Practical Law Construction

MAY 18, 2021

Indeed, it is uncommon to see terms such as “pandemic” or “infectious viral disease” referred to in a construction contract’s force majeure clause (whether this changes will be the subject of much debate among drafters going forward). In Rudolph v United Airlines Holdings, Inc., Recent case law.

Construction

Construction Government Radio Airlines

5 tips to get you through a crisis using social media

Presspage

MAY 11, 2017

A viral meme, video, or a tweet can appear instantly on the Internet. Following USA’s victory over Ghana during the 2014 FIFA World Cup, Delta Airlines tweeted a photo of the Statue of Liberty (representing the US) next to an image of a giraffe (representing Ghana). The thin line between positive and negative.

Social Media

Social Media Crisis Media Airlines

Revisiting The Power Of LinkedIn: 4 Etiquette Lessons From A Digital Crisis

MaccaPR

JULY 16, 2014

Remember those glorious days before Twitter and Facebook, when a marketing executive could be dismissive, casually cruel and outlandishly rude without becoming a viral pariah thanks to social media? Read on, and disregard at your own peril. Alas, times have changed.

LinkedIn Crisis Viral Banking

Why it’s important to prepare for a PR crisis

Prohibition

DECEMBER 9, 2021

They can be very serious and with social media increasing in popularity and reach, a crisis can very easily go viral within a short space of time. Some companies such as airlines, telecoms and media publishers are risking long-term damage as shown in recent cases when the public have called for boycotts, or sponsors have backed out of deals.

Crisis

Crisis Crisis Management Reputation Crisis Communications

Is PR To Blame When Apathy Reigns? Part 2

ReimaginePR

JUNE 18, 2015

I can watch countless real world atrocities on dozens of international news outlets, then switch to Netflix to take in the graphic, fictional exploits of Spartacus, Dexter, or Hannibal. NGOs for these causes need to try to replicate the brief but powerful attention burst given to natural disasters, terrorist attacks, and airline crashes.

Airlines

Airlines Viral Government Local

10 Crisis Communication Tips Every Business Needs

Prohibition

DECEMBER 17, 2021

Companies that successfully communicate with internal and external stakeholders when crisis hits have the highest chance of long-term success. Whether you’re an international company or a local establishment, your business and its image are still on the line in the event of a crisis. Personnel in charge of security. Post crisis.

Crisis Communications

Crisis Communications Crisis Communications Crisis Management

7 Lessons That Ryan Lochte’s Olympic Crisis Can Teach PR Pros

MaccaPR

SEPTEMBER 13, 2016

The reporter posted the mother’s story on Twitter, which went viral with over 3,000 retweets. And, more importantly, what can your company learn from the metaphorical burning of Lochte at the media stake – so your brand doesn’t get torched by the same crisis flubs? But he did, oh how he did.

Crisis

Crisis Airlines Reputation Corporate

Your Favorite MaccaPR Blog Posts: Ellen's Oscar Selfie, Death of PR Spin and Online Content Secrets

MaccaPR

JANUARY 6, 2015

We divulged " 4 Marketing Secrets for Viral Guinness World Records " from our firsthand experience setting Guinness World Records for clients, including Kemps'' Largest Scoop of Ice Cream. There you have it - your top 10 list of the most popular MaccaPR blog posts thanks to your engagement by way of views and social media engagement.

Blogging

Blogging Wikipedia YouTube Content Marketing

The Top PR Threats To Your Company’s Reputation

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2017

The Viral Customer Complaint. Remember when musician Dave Carroll made a music video complaining that United Airlines had broken his guitar? Those viral customer complaints are almost quaint in light of today’s environment. The good news is that “viral” customer service works both ways.

Reputation

Reputation Viral Employee Customer Service

Public Relations Today

How to Turn Your Brand Crisis into PR Success with Ease

Wrap Up Post from Issues Management Workshop at #CPRS2014

Trending Sources

2017 Crisis Management That (Mostly) Worked

3 ways to impress execs with social media metrics

Make Issues Management an Integral Part of your Corporate Culture

Preparing for a Hard Landing: Today’s Crisis PR 101

Recent COVID-19 related force majeure decisions: what do they mean for construction contracts?

5 tips to get you through a crisis using social media

Revisiting The Power Of LinkedIn: 4 Etiquette Lessons From A Digital Crisis

Why it’s important to prepare for a PR crisis

Is PR To Blame When Apathy Reigns? Part 2

10 Crisis Communication Tips Every Business Needs

7 Lessons That Ryan Lochte’s Olympic Crisis Can Teach PR Pros

Your Favorite MaccaPR Blog Posts: Ellen's Oscar Selfie, Death of PR Spin and Online Content Secrets

The Top PR Threats To Your Company’s Reputation

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