ImPRessions - Crenshaw Communications

JULY 23, 2024

The Windows OS crash triggered by the faulty update disrupted airline reservation systems, financial institutions, and even hospital care. It’s what the recording says when you’re on hold with the pharmacy, or what the airlines say when the flight is delayed. ” Now, “inconvenience” is a terrible word.

Leadership 170

Leadership Crisis Airlines System 170

Melissa Agnes

OCTOBER 19, 2014

Bill and I go into detail of what should be happening internally in every hospital across the country – and the world – including what their responsibility is versus what the CDC’s responsibility is in addressing, preparing for and actively managing this crisis.

Crisis 248

Crisis Government Crisis Communications Crisis Management 248

ImPRessions - Crenshaw Communications

DECEMBER 18, 2017

Southwest Airlines’ soft landing. Everyone recalls the PR fiasco United Airlines experienced in April when footage of a dazed and bloodied passenger being dragged from his seat went viral. But consider how Southwest Airlines handled a tricky passenger situation in September. Well handled.

Crisis Management 149

Crisis Management Crisis Airlines Viral 149

PRSay

FEBRUARY 24, 2017

It’s also a skill the communications team at Southwest Airlines has mastered. That’s why communications teams and the executives they report to often just scan the metrics without fully understanding them.The solution is to “socialize” the data, says Southwest Airlines senior communications specialist Cindy Villafranca.

Social Media 117

Social Media Airlines Media Meeting 117

The Hoyt Organization

FEBRUARY 25, 2023

One of the largest international airlines was preparing to announce its plans of a $30 million, 18-month-long project to enhance the premium ground facilities at JFK International Airport’s Terminal 7 in New York City.

Airlines 52

Airlines Internal International Company 52

Melissa Agnes

AUGUST 5, 2014

Take a look: Or what about this ad for British Airways that was released only weeks after Malaysian Airline Flight 370 vanished without a trace: Even though the British Airways ad was planned months before it was released, there’s still no excuse. I can’t stress it enough. Let me leave you with this last question: Are you smart?

Marketing 228

Marketing Case Study Airlines Course 228

Melissa Agnes

APRIL 10, 2014

This generally was done to give the organization time to fully investigate the situation to either resolve internally or if the public needed to be aware to provide factual, proven and therefore non-biased information, good or bad, that allowed those affected to move on. Think Malaysia Airlines. In the good old days before web 2.0,

Social Media 248

Social Media Crisis Crisis Communications Media 248

Melissa Agnes

AUGUST 28, 2014

We have had extensive media coverage from numerous airlines as well as newspapers and some bloggers in the region. Ambulance response time is slow in this region, leaving cardiac arrest victims at heightened risk. ” The power and potential of social media for healthcare.

Healthcare 238

Healthcare Social Media Media Case Study 238

Cision

AUGUST 6, 2015

Estimates for summer air travel by the industry group Airlines for America predict that a record 222 million travelers are expected to fly between June 1 and August 31–that’s an average of 2.4 Unbelievable airline – paid several thousand dollars and the IFE doesn’t even work! million people traveling daily.

Travel 120

Travel Technology Airlines Wireless 120

PRSay

MAY 26, 2023

“Whenever we get into any crisis moment, the guiding principles for us are compassion and action,” said Linda Rutherford, chief administration and communications officer for Southwest Airlines. Who are the involved audiences, what’s going on with them and how can we show movement?”

Airlines 60

Airlines Crisis Communications Employee 60

5W PR

AUGUST 12, 2024

The Delta Airlines Case: A Cautionary Tale The recent events surrounding Delta Airlines’ reaction to the CrowdStrike outages highlight the critical importance of effective reputation management and crisis preparedness. Public threats of lawsuits by corporations don’t achieve really any reputational benefits.

Airlines 60

Airlines Case Study Reputation Study 60

Presspage

NOVEMBER 10, 2017

Through September 2017, Miami International Airport was dealing with Hurricane Irma, which severely affected the airport's operations. The recognition of Miami International Airport was long due even before it responded to the Irma crisis. On November 7, Miami International Airport was named the recipient of the Peggy G.

Internal 0

Internal International Industry Infographics 0

PRSay

NOVEMBER 23, 2021

Gen Z — the current generation of interns and young professionals born after 1996 — craves authenticity. He is the immediate past-chair of the PRSA Southwest District, a three-time ICON speaker, a proud husband and father of two sons, an airline dork and a long-suffering Kansas City Royals fan. Hakuna Matata? Yeah, it’s our motto!

Publicity 166

Publicity Airlines Education Community 166

Reputation Us

APRIL 12, 2017

This week’s United Airlines incident has by far created the most inquiries from people asking me, “What would you recommend United do now?” Like most, our LT Public Relations team has been appalled by this week’s actions (or lack of actions) by United Airlines in the wake of the many blunders. Good grief!

Crisis 74

Crisis Airlines Viral Corporate 74

Presspage

MARCH 6, 2018

Miami International Airport. On November 7, 2017, the industry awarded Miami International Airport the 2017 Peggy G. KLM Royal Dutch Airlines KLM’s communications team was growing increasingly discontent with the Content Management System (CMS) they were working with to publish news to their native newsroom.

Airlines 87

Airlines Web SEO Internal 87

ImPRessions - Crenshaw Communications

OCTOBER 13, 2017

The low-cost airline Valujet became AirTran after a fatal crash that was found to be the result of negligence. To distract from internal problems. Internal problems are, by definition, inside an organization, so a rebranding to move past institutionalized behavior is like a band-aid on a bullet wound.

Airlines 136

Airlines Crisis Reputation Internal 136

Bianchi Biz Blog

OCTOBER 17, 2024

For example, the cutting-edge CES Connect2Car sessions – the longest running panel series at CES – is hosted by the Mobile Electronics Association and its partners SAE International, COVESA and MEMA. The airport, airlines, hotels and rideshare companies – they are all short-staffed. Competition for media attention at CES is intense.

Technology 96

Technology Automotive Mobile Software 96

PRSay

DECEMBER 2, 2020

5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”. The airlines themselves have to return their fleets to service. We have months ahead of us of returning the fleet we have stored — about 450 aircraft — to their customers. 1 priority.

Crisis Management 107

Crisis Management Crisis Crisis Communications Airlines 107

Stephen Waddington

OCTOBER 10, 2020

Others responsible include social media (80%); country leaders (79%); broadcast/cable news (75%); and national/international newspapers (75%). It was sponsored by the Institute of Public Relations and supported by Bristol-Myers Squibb, Chevron, Google, HP, Southwest Airlines and the University of Southern California.

Case Study 139

Case Study Airlines Survey Study 139

Sword and the Script

APRIL 15, 2017

Most business leaders would probably prefer to settle an apology than having it spin into a giant, embarrassing and international fiasco. They hired an actor to play the role of a fictitious airline CEO apologizing for a network glitch canceling 140 flights. Photo credit: Flickr, sebastien lebrigand, airline ( CC BY-SA 2.0 ) .

Corporate 99

Corporate Airlines How To Crisis 99

Presspage

MAY 29, 2017

The violent removal of a passenger from an overbooked United Airlines flight triggered an outraged public to post heated comments all over the media. Hundreds of earlier incidents with involuntary deplaning resulted in conflicts between airlines and passengers. At United Airlines, this was all clearly absent.

Journalism 79

Journalism Airlines Brand Branding 79

Communications Conversations

APRIL 17, 2017

We don’t know the political pressures at play internally. How could we possibly sit here, analyze United’s actions and have any idea what’s going on behind closed doors? Maybe the United CEO was hell-bent on coming out with that initial statement backing his employees. Maybe the PR team got completely overruled.

Airlines 60

Airlines Crisis Employee LinkedIn 60

Cision

OCTOBER 1, 2015

but it has morphed from simply loading the kids in the back of a station wagon in the 1950s and 1960s to boarding flights to international destinations today. Families are very aware of the high cost of air travel, with the need to buy multiple airline tickets. The family vacation has a long tradition in the U.S.

Travel 120

Travel Hotels How To Airlines 120

Maxim Behar

FEBRUARY 17, 2022

How from a consultant I became a "driver" of the Founder and CEO of the tremendously successful airline Wizz Air - Jozsef Varadi When I first went to the Wizz Air's office not far from Budapest Airport, I was amazed by three things that seemed more than obvious in modern business.

Airlines 98

Airlines Conference Hotels Meeting 98

ImPRessions - Crenshaw Communications

MARCH 31, 2017

There’s a very smart exercise to be done when floating an idea internally. Just this week, United Airlines removed two young female passengers traveling on employee passes. Leggings, which were deemed inappropriate for employee relatives to wear while traveling on the airline. Do work backward. The reason?

Airlines 120

Airlines Exercises Fashion Print 120

The Hoffman Agency

MARCH 12, 2025

As Delta’s brand ambassador, Kravitz injected a new level of dynamism into the airlines keynote at the iconic Sphere with a live immersive concert experience Of course, products still took centre stage. But the 141,000 attendees, 40% of whom were international, also came to be wowed by the visual, tangible in-person experience.

B2B 36

B2B Trade Shows Biotechnology Brand 36

PR for Anyone

OCTOBER 25, 2023

With a remarkable career spanning three decades at the Voice of America, an international media agency, Diane dedicated her expertise to crafting compelling narratives, particularly in the dynamic landscape of Sub-Saharan Africa. Her style and presence on social media have also made her a standout.

Storytelling 130

Storytelling Airlines Film Energy 130

PRSay

OCTOBER 22, 2021

Internal messages repurposed for news media. There were very few communications items that we produced that did not have an internal component as well as an external,” Shea said. Internal communications had to be vetted swiftly, since those messages could end up in news headlines and affect stock prices, among other consequences.

Crisis 78

Crisis Airlines Travel Internal 78

Cision

AUGUST 11, 2016

I oversaw corporate communications for Anchor Gaming – a publicly traded slot machine developer – before the company was sold to International Game Technology in 2001. I don’t like to be late, especially for an airline flight. How did you get your start in corporate communications? My biggest pet peeve is…tardiness.

Corporate 0

Corporate Airlines Financial Journalism 0

David PR Group

APRIL 8, 2019

The international grounding of the Boeing 737 Max 8 impacted dozens of airlines and thousands of passengers, and it represent ed a logistical nightmare for every airline. In each case, the company wasn’t the source of the original problem, but how they responded caused damage to their reputations. .

Crisis 58

Crisis Airlines Reputation Travel 58

Melissa Agnes

OCTOBER 19, 2014

Bill and I go into detail of what should be happening internally in every hospital across the country – and the world – including what their responsibility is versus what the CDC’s responsibility is in addressing, preparing for and actively managing this crisis.

Crisis 100

Crisis Crisis Management Government Crisis Communications 100

Burrelles Fresh Ideas

JANUARY 30, 2024

On Friday, January 5, an Alaska Airlines Boeing 737 MAX 9 lost a fuselage‘ plug door‘ mid-flight , causing the cabin to depressurize and loose items to blow out with the door. In another incident, an Atlas Air Boeing 747 cargo plane caught fire moments into its flight from Miami International Airport on January 18.

Ethics 97

Ethics Crisis Transportation Airlines 97

Presspage

APRIL 11, 2024

We give people the opportunity to work with advanced technologies, like AI, but also to work really closely with all these amazing international companies. Everyone has their favourite brands, so it’s cool when you get to work at a place where those brands are your customers, whether it’s your favourite car maker, an airline or a watch brand."

Enterprise 117

Enterprise Automotive Company Airlines 117

Sword and the Script

AUGUST 20, 2019

4) On the in-house side, there are clearly areas of overlap between HR and corporate communications – internal comms comes to mind. Strategic HR practitioners do a great job of partnering with their internal communication colleagues to drive a consistent story out to employees and have a mechanism to truly listen and interact with them.

Employee 95

Employee International Internal Training 95

Communications Conversations

SEPTEMBER 30, 2022

And earlier this year, Southwest Air tried to have some fun with a string of tweets, conceivably from one of their interns. It’s the Social Media Intern. Southwest Airlines (@SouthwestAir) April 13, 2022. Hey everyone. They gave me the Twitter password. Might mess around and make a thread, idk. ?.

Airlines 78

Airlines Social Media Internal International 78

Communications Conversations

APRIL 3, 2020

For example: Ed Bastian, CEO of Delta, is leading with emotional intelligence as the airline industry goes through a pretty tough time. And, the president of Mondolez International in Mainland China is giving us a glimpse into what life looks like after COVID-19. These are just a few examples. There are more.

Tools 78

Tools Airlines LinkedIn Crisis 78

Communications Conversations

FEBRUARY 9, 2017

Let’s hear all about her in this month’s installment of PR Rock Stars: You’re the marketing manager for Sun Country Airlines–and you’re a boomerang employee, back after a few years away. In continuum, the same opportunity opened back up for me at Sun Country Airlines. But, this is one interesting woman.

Airlines 60

Airlines Travel Employee Course 60