Cision

JUNE 13, 2017

We see it every day: fast food chains challenge devotees to gather retweets for “ nuggs ,” personal care products advocate for women’s equality and airlines get called out — for both successes and major fails — in viral videos. The relationship between companies and their customers has undergone a tremendous shift toward the personal.

Blogging 215

Blogging Company Engineering Airlines 215

ImPRessions - Crenshaw Communications

MARCH 21, 2017

Each time a troll re-emerged, we reached out to local media, who were familiar with the CEO’s reputation in the community, his track record of charitable giving, and his no-holds-barred attitude toward responding to rumors honestly and fully. JetBlue also continues to rank highest in customer satisfaction in its airline segment.

Airlines 136

Airlines Reputation Product Launch Crisis 136

Flack's Revenge

MARCH 30, 2020

My friend Don Leon offered some great advice on LinkedIn: Take a moment to identify some of your favorite clients and customers (folks are tending to stay local so lots of people around/at their desk). You should check in, let them know that you are thinking of them, and that you care beyond the monthly fee.

Crisis 199

Crisis Pitching Airlines Technology 199

Cision

MAY 12, 2017

Google search algorithm updates in 2016 , for example, included a number of integrated changes in order to unify mobile SEO and local SEO along with paid and organic results. As we saw with the recent United Airlines fiasco , crisis news doesn’t take time to go viral.

Google 259

Google Digital PR Mobile SEO 259

Contently - Strategy

AUGUST 28, 2019

Let’s say you have a locale in mind—maybe a faraway destination you’ve always wanted to see—but you don’t know where to begin researching hotels, car rentals, excursion packages, and restaurants. You want to discover this place like a local would, right? United Airlines’ Hemispheres.

Travel 91

Travel Content Marketing Examples Airlines 91

ImPRessions - Crenshaw Communications

AUGUST 22, 2018

Apparently the staff of a nearby Costco opened their doors to helpless locals, handing out dry clothes and even dragging in furniture when the store itself started to take on water. The incident didn’t get a lot of attention, but you can bet it mattered to the people who count – the local community.

Customer Service 136

Customer Service Insurance Insurance Banking 136

Cision

APRIL 2, 2015

Southwest Airlines excels at creating triggers. Grassroots marketing can come in the form of a letter to your local news outlet, arranging volunteers for local outreach or many other things. Has a brand ever surprised you in such a kooky way that you just had to tell someone. Grassroots.

Airlines 120

Airlines Storytelling Local Travel 120

The Hoffman Agency

NOVEMBER 19, 2024

As Dickson Seow , an international communications consultant who has held senior roles at Apple, Discord, Google, PayPal and Twitter pointed out, “you can have a common product offering in all markets and still be able to position your product in culturally relevant ways to tell your local story in each market”.

Local 36

Local Strategy How To Agency 36

Maxim Behar

MARCH 12, 2021

what are the conditions for visiting the exotic destination Seychelles, how fast the vaccination of the local population is developing, and what are the great advantages for Bulgarian tourists there. - How is the rate of vaccination of the local population going and can the Seychelles be a safe destination?

Airlines 98

Airlines Hotels Local Course 98

MaccaPR

FEBRUARY 19, 2018

Amidst the hurricane of PR catastrophes this past year – from H & M’s racist “Biggest Monkey in the Jungle” debacle, Papa John’s CEO attacking the NFL and Uber’s parade of scandals to United Airlines’ nose-breaking, tooth-shattering attack on a passenger, the Oscar “Best Picture is.Oops!” The alternative to that lightning-fast candor?

Instagram 98

Instagram Crisis Local Privacy 98

5W PR

MARCH 6, 2020

Compromised travel plans, affecting the entire trip, can become the most frustrating part of a trip, especially when it seems the airline is against you every step of the way. Traveling can be stressful, especially in an unpredictable environment where you’re not familiar with local customs or protocol.

Travel 103

Travel Technology Transportation Airlines 103

PRSay

NOVEMBER 2, 2017

“This summer it seemed there was, almost on a weekly basis, some type of crisis — Tiger Woods, Kathy Griffin, United Airlines, Mylan EpiPen or General Mills/Cheerios,” said Oppe. Oppe also invites local media and corporate executives to discuss current events and provide media training and other practical skills.

Communications 121

Communications Case Study Training Reputation 121

Melissa Agnes

OCTOBER 1, 2014

Local public health officials in TX have begun identifying close contacts of #Ebola patient for further monitoring. CDC doesn't recommend people on same commercial airline flights w/US #Ebola patient undergo monitoring. CDC & @TexasDSHS confirm 1st #Ebola case diagnosed in US. Hospitalized patient recently returned from W.

Crisis Communications 113

Crisis Communications Crisis Communications Travel 113

David PR Group

OCTOBER 6, 2017

Last year, United Airlines Pilot Michael Folk was suspended after tweeting that Hillary Clinton should be hanged for treason. Also last year, a Miami man went on an epic rant about the election in a local coffee shop. Her argument is insensitive and idiotic but well within her right to free expression as an American.

Social Media 73

Social Media Airlines Media Reputation 73

5W PR

JUNE 17, 2024

Operating a travel-related business today is more challenging than ever, with a saturated market and intense competition from low-cost airlines, ecotourism trends, and major online platforms. However, having a solid public relations plan alongside a well-researched marketing strategy is an excellent way to stand out.

Travel 78

Travel Crisis Management Tourism Storytelling 78

PR for Anyone

DECEMBER 27, 2023

What sets this role apart is the chance to immerse herself in these locations for a few days, unlike the routine of an airline pilot. As of 2022, women made up only 5% of commercial airline pilots—and that number is even less in other sectors like military and corporate aviation.

Airlines 130

Airlines Transportation Print YouTube 130

David PR Group

AUGUST 17, 2017

Conservative commentator Ann Coulter caught considerable heat recently for her online tantrum about Delta Airlines. She felt wronged by Delta, yet before the airline could even make an apology to her, she started tweeting and tweeting and tweeting her disgust. Here’s the thing, we all make mistakes. They scolded her.

Airlines 54

Airlines Reputation Customer Service Social Media 54

Waxing UnLyrical

APRIL 25, 2013

She told me that she had dreams of being an airline stewardess, but her father shot her down, telling her this was unrealistic. My first job was that of any traditional 16 year old as a cashier at a local grocery store. One day, on my lunch break, I was browsing the local mall and was asked to participate in a survey by a girl my age.

Survey 84

Survey Airlines Interviews Local 84

Bad Pitch Blog

JUNE 8, 2011

The White Zone is for Loading, Unloading & Assuming Anonymous sources I know that have dealt with similar situations at other airlines note the following: - First of all, spokespeople don''t set policy. When he was charged for a third bag, he decided to alert a local newspaper. It''s easy to dislike the airlines.

Airlines 64

Airlines Customer Service Travel Policies 64

Communications Conversations

JANUARY 7, 2020

And, another local social media lead I feel like I should know better! VP of Marketing for a major airline before the age of 30? Social media at the Federal Reserve Bank of Minneapolis. I’m curious to learn more! Katie Berry, US Bank. We most likely know many common friends including Susan Beatty and Monica Wiant.

Banking 78

Banking Airlines Social Media LinkedIn 78

Burrelles Fresh Ideas

JANUARY 16, 2024

SOURCE] Personally, it doesn’t matter if I’m dealing with a large national brand or a small local business; authenticity and trust often supersede price (and other factors) in my purchase decision. Authenticity is the currency that fosters loyalty, turning customers into brand advocates and supporters.

Crisis 85

Crisis Airlines Social Media Crisis Communications 85

Solo PR Pro

APRIL 24, 2018

Compare it to the not-at-all-personal one from United Airlines’ CEO Oscar Munoz after the “leggings” incident more than a year ago. When I surveyed a random sample of Americans about where they would turn for information in an emergency, most people said they would rely on their local police or fire department. That makes sense.

Airlines 60

Airlines Crisis Communications Crisis Government 60

PR in High Definition

OCTOBER 23, 2019

I struggled to find many landmark reports on the subject but EY’s Beacon Institute released a report in September 2019, defining purpose as “ an aspirational reason for being which inspires and provides a call to action for an organization and its partners and stakeholders and provides benefit to local and global society.”.

Airlines 48

Airlines Local Wikipedia Travel 48

Beyond PR

JUNE 13, 2017

We see it every day: fast food chains challenge devotees to gather retweets for “ nuggs ,” personal care products advocate for women’s equality and airlines get called out — for both successes and major fails — in viral videos. The relationship between companies and their customers has undergone a tremendous shift toward the personal.

Blogging 77

Blogging Company Engineering Airlines 77

Communications Conversations

JANUARY 28, 2015

My take: Big step up here for Curtis, who still works here in Minneapolis even though Olgivly PR doesn’t have a huge footprint locally. Former role: Senior manager-Communications, Cambria/Sun Country Airlines. My take: Don’t know Cameron that well, but the local Weber office is chock-full of outstanding talent.

Social Media 60

Social Media Media Airlines Local 60

Sword and the Script

AUGUST 20, 2019

In high school, she landed an internship with a local radio station and started a club for kids trying to pursue a career in broadcasting. Southwest Airlines has an amazing track record of how they treat their employees and how they can directly attribute those efforts to an increasing bottom line even while in an industry in decline.

Employee 96

Employee Internal International Training 96

Stephen Waddington

MAY 16, 2019

There are 300 people working for the airport and more than 3,000 people on the site working for airlines and retailers,” she said. Christian headed to London to work at an agency called Freuds before heading back north to work for a local agency. He set up his own business before heading up W North.

Marketing 60

Marketing Newspapers Public Affairs Airlines 60

Wadds Inc.

JULY 23, 2023

It starts with three everyday encounters with organisations – a local council, a car manufacturer, and an airline - which will be familiar to everyone. The author’s frustration at his inability to contact any of them sets the scene for exposing the overwhelmingly one-way nature of much organisational communication.

Publicity 52

Publicity Communications Government Airlines 52

Doctor Spin

APRIL 17, 2023

Southwest Airlines. Southwest Airlines is known for its friendly and fun-loving flight attendants. Southwest Airlines employees celebrate passenger’s 104th birthday. Partner with a local influencer to promote your business on social media. Southwest Airlines employees celebrate passenger’s 104th birthday.

Strategy 52

Strategy Customer Service Airlines Hotels 52

Burrelles Fresh Ideas

MAY 23, 2023

Major airports experience increased passenger volumes, and airlines may offer more flights and vacation packages to cater to the demand. In response, hotels and airlines are implementing eco-friendly practices and promoting sustainable tourism initiatives.

Travel 40

Travel Tourism Airlines Hotels 40

Communications Conversations

FEBRUARY 27, 2018

Just this past week they’ve featured posts about Vice and what they’re doing with local content and United Airlines and how they’re taking more video content creation in-house. But, it’s definitely on my list. In particular, I look for case study posts here. Scott Monty’s Full Monty E-newsletter.

Social Media 68

Social Media Blogging Media Airlines 68

Doctor Spin

MARCH 1, 2024

Local, state, and federal government entities often hire entry-level PR professionals to handle public relations and communications tasks. Hotels, resorts, airlines, and tourism boards may have PR departments or hire PR professionals for communication roles. Nonprofit organisations. Government agencies. Corporate communications teams.

Publicity 52

Publicity Public Affairs eBook Nonprofit 52

Ethical Voices

MARCH 28, 2022

I worked for American Airlines, for Hill and Knowlton, a real estate developer, law firm, national restaurant chain, and then I started my own firm. They were a hugely popular local haunt for people in Florida, and the national company that purchased them promised that they would keep the recipe that made this particular popular.

Ethics 52

Ethics Strategy Real Estate Local 52

The Hoffman Agency

SEPTEMBER 28, 2023

For WAW, I was quite surprised to find that there are no longer any direct flight connections between Berlin and Prague, no matter which airline. Speaking with colleagues, clients and journalists, it is very noticeable that there is an increasing awareness when it comes to sustainability aspects and the individual CO2 footprint.

Transportation 36

Transportation Airlines Travel Local 36

Maxim Behar

JUNE 25, 2023

Apart from Qatar, Emirates, Turkish airlines, and others flying there, it is becoming a popular destination. We live in a small modest house right on the beach with local people who take care of us. The food is one of the highlights and I would like to introduce Seychelles to Bulgaria who are traveling more and more.

Hotels 52

Hotels Airlines Policies Travel 52

Maxim Behar

JUNE 25, 2023

Apart from Qatar, Emirates, Turkish airlines, and others flying there, it is becoming a popular destination. We live in a small modest house right on the beach with local people who take care of us. The food is one of the highlights and I would like to introduce Seychelles to Bulgaria who are traveling more and more.

Hotels 52

Hotels Airlines Policies Travel 52

Beyond PR

MAY 12, 2017

Google search algorithm updates in 2016 , for example, included a number of integrated changes in order to unify mobile SEO and local SEO along with paid and organic results. As we saw with the recent United Airlines fiasco , crisis news doesn’t take time to go viral.

Google 64

Google Digital PR Mobile SEO 64