Melissa Agnes

AUGUST 7, 2014

Malaysian Airlines (twice). They are the ones who provide students with real-time situations and simulations , hands on experience with hypothetical scenarios, and ask students to propose and write up a crisis communication proposal or playbook. Just look at this past year alone when we are looking at crisis situations. US Airways.

Crisis Communications 262

Crisis Communications Crisis Communications Exercises 262

Sword and the Script

MAY 5, 2015

For a mere eighty-eight additional dollars, the airline was kind enough to reassign us in a row together. The airlines are counting on it, indeed, I’d contend airlines, including Delta, prey on such emotions to separate a few more dollars from the consumer wallet. Other Airlines Prey on Parent Emotions Too.

Airlines 60

Airlines Travel Customer Service Crisis 60

Waxing UnLyrical

FEBRUARY 14, 2012

Last year, I wrote about injecting the Valentine’s Day spirit into social media , and I really didn’t want to write a hackneyed version of what I’m sure will be several such posts out today. What social businesses have “convinced and converted” (h/t Jay Baer) you?

Airlines 103

Airlines Video YouTube Social Media 103

Communications Conversations

FEBRUARY 27, 2018

As an independent consultant, a big part of my job is keeping my clients one step ahead when it comes to social media marketing. And, that’s damn hard, considering the speed at which social media marketing moves. Lately, however, it does seem like Gini is writing more about the business of running an agency.

Social Media 68

Social Media Blogging Media Airlines 68

Communications Conversations

JANUARY 28, 2015

Each year, about this time, I write a post highlighting all the big PR and social media career moves here in Minnesota in the last twelve months. Former role: Athletic Events Social Media Manager. Current role: Social Content Specialist, Sleep Number. But, fewer BIG moves than I anticipated. Heather Rist.

Social Media 60

Social Media Media Airlines Local 60

ImPRessions - Crenshaw Communications

MAY 23, 2017

Experiment with different social platforms. Obviously, you want to prioritize social media sites frequented by your target audience, but don’t discount the less popular platforms where you may be able to spark additional interest. It seems there can never be too many posts about bad airline PR, for example.

Blogging 136

Blogging Airlines Analytics Facebook 136

Cision

DECEMBER 28, 2015

That said, the majority of social care inquiries go unresolved and unacknowledged. To complicate matters, sometimes customers will vent on social media about you without tagging you for resolution. Amazon responds to every inquiry and either solves or redirects every social inquiry to an appropriate customer service function.

Twitter 120

Twitter Brand Branding Customer Service 120

Burrelles Fresh Ideas

JANUARY 30, 2024

On Friday, January 5, an Alaska Airlines Boeing 737 MAX 9 lost a fuselage‘ plug door‘ mid-flight , causing the cabin to depressurize and loose items to blow out with the door. Purina: In other news, Purina is dealing with a social media crisis as pet food safety is questioned by pet owners’ Facebook groups and then amplified on TikTok.

Ethics 97

Ethics Crisis Transportation Airlines 97

Cision

JUNE 22, 2015

Unlike U2, she doesn’t write all of her songs. The writing and co-writing credits on Rihanna’s albums are a venerable “who’s who” in the music industry: Kanye West, Sia, Justin Timberlake, Nicki Minaj, Jay-Z, Timbaland and even Paul McCartney. It was the Charlie XCX of social media platforms.

Instagram 120

Instagram Fashion Sports Pinterest 120

Communications Conversations

APRIL 3, 2020

They’ve largely been using the traditional channels–email, intranets, town halls and social media. But one channel has given a handful of companies a huge leg up on others in the crisis communications game: personal CEO social media profiles (mostly, on LinkedIn). Now we’re seeing WHY every day.

Tools 78

Tools Airlines LinkedIn Crisis 78

Solo PR Pro

JUNE 11, 2019

PR Daily pulled these stats when Chipotle and United Airlines were each faced with customer-facing crises: “In Chipotle’s case, E. United Airlines, which dominated headlines when a man was dragged off an over-booked flight, only took a 2.5 Join Solo PR Pro for access to a Media Training template and many more members-only tools.

Crisis 61

Crisis Airlines Infographics Crisis Communications 61

Waxing UnLyrical

DECEMBER 9, 2015

And with more than 3 billion users online , that amounts to almost 2 billion social network users. The sheer amount of traffic that social media sites see every day makes it an insurmountable task to manage multiple social profiles manually. Social media automation addresses this challenge beautifully.

Social Media 40

Social Media Strategy Media Twitter 40

Waxing UnLyrical

JANUARY 3, 2013

Some notable companies that participate are Amazon, Home Depot, American Airlines, Bath and Body Works, Neiman Marcus, Fandango, and several others. It’s a clever way for social media fans with a large following to monetize their creativity and influence on popular platforms. Sounds like something you do anyway, right?

Mobile 95

Mobile Airlines Survey Facebook 95

Mark My Words

MAY 15, 2015

While Cameron’s critics may not be the vituperative Maggie bashers of yesteryear Lionel Shriver writes of the persistence of scorn towards the blue voter. Picking up on a certain strand of Guardianista contempt for those who vote according to their tax band, Shriver is perhaps writing with a North London type in mind.

Airlines 60

Airlines Policies Survey Writing 60

Beyond PR

JUNE 13, 2017

We see it every day: fast food chains challenge devotees to gather retweets for “ nuggs ,” personal care products advocate for women’s equality and airlines get called out — for both successes and major fails — in viral videos. Social media works to display your news to existing fans, and potentially their followers too.

Blogging 77

Blogging Company Engineering Airlines 77

Beyond PR

JANUARY 11, 2018

United Airlines reminded all of us why crisis PR is still incredibly important. Earned media has become increasingly important with 89 percent of marketing/communications professionals saying they use it to support the demand generation goal of driving brand awareness. How Successful Journalists Use Social Media.

Communications 64

Communications Marketing Radio Airlines 64

Sword and the Script

NOVEMBER 7, 2023

The classic example of this is an airline that has an untimely delay with a plane and passengers stuck on the tarmac – and mentions on social media and news explodes. One catch among some of the incumbents is that some vendors will charge additional fees for coverage spikes over a certain threshold.

Employee 156

Employee Software Survey Report 156

NewsWhip

MAY 12, 2023

Brands are no strangers to backlash from the public — there are whole teams that manage communities on social media, and who are trained to respond to crises. Social media users also stirred the pot by calling to boycott the beer brand for working with a transgender influencer.

Branding 78

Branding Brand Instagram Airlines 78

Communications Conversations

OCTOBER 18, 2017

During those coffee meet-ups, I’ve: learned best practices, shared job search strategies, talked about kids, discussed job changes, talked about social media trends, and much, much more. In fact, just recently, I was introduced to a woman who runs social media at the University of St. Fun post to write.

Blogging 60

Blogging Airlines Hotels Social Media 60

Doctor Spin

APRIL 17, 2023

Southwest Airlines. Southwest Airlines is known for its friendly and fun-loving flight attendants. Southwest Airlines employees celebrate passenger’s 104th birthday. Run a social media contest and reward user-generated content. Write a white paper or research report on a topic related to your industry.

Strategy 52

Strategy Customer Service Airlines Hotels 52

Waxing UnLyrical

NOVEMBER 25, 2010

I had started experimenting with Twitter earlier in the year, but it was really the desperate searching for information, connecting with strangers who were trying to help, as well as connecting with friends and family through social platforms that brought home to me the power of connection held within social media. That’s love.

Hotels 92

Hotels Television Twitter Facebook 92

MaccaPR

JULY 16, 2014

Whether you''re aiming to engage with nanotechnology engineers, addiction medicine experts, electric utility consultants or Asian chefs, LinkedIn is a critical channel for lead-generating inbound marketing and engaging social media efforts. Yet we continue to see businesspeople misusing and abusing LinkedIn protocols.

LinkedIn 67

LinkedIn Crisis Viral Banking 67

Sword and the Script

MAY 14, 2019

Agreeing to a bracket gives enterprise customers some predictability in pricing, where otherwise, an airline, for example, can really see a price spike for having a plane stuck on the tarmac and seeing coverage explode (true story). At the time of this writing, there are 47 comments on G2 crowd, which was far more than any other review site.

Case Study 121

Case Study Software Web Data 121

Sword and the Script

OCTOBER 29, 2019

You can use the announcements you’ve already uploaded, and then write a custom note or personalized pitch. Vertical markets include finance, airlines, gaming, and lifestyle brands, although any vertical market can use the tool. The company is on all the major social media channels: Twitter , Facebook , LinkedIn and Instagram.

Pitching 66

Pitching Analytics Enterprise System 66

Maxim Behar

OCTOBER 19, 2023

Veneta: I think that's why we decided to write this book and that's why we named it "Quick, Easy and Fun". In the book we tell how the airline lost our luggage and we arrived there without any luggage. But at the end of the day, we have social media, and it's known what a proponent I am of social media.

Radio 52

Radio Travel Airlines Hotels 52

Maxim Behar

OCTOBER 19, 2023

Veneta: I think that's why we decided to write this book and that's why we named it "Quick, Easy and Fun". In the book we tell how the airline lost our luggage and we arrived there without any luggage. But at the end of the day, we have social media, and it's known what a proponent I am of social media.

Radio 52

Radio Travel Airlines Hotels 52

Beyond PR

SEPTEMBER 8, 2016

When Lars Silberbauer , LEGO’s Global Senior Director of Social Media & Video, took us inside the brand’s strategy, he explained that they focus on creating high-quality content with solid storylines and the best story-makers (LEGO movie, anyone?). Write about the thing, not the keyword string.

Content Marketing 40

Content Marketing Marketing Customer Service Airlines 40

Ethical Voices

MARCH 28, 2022

I worked for American Airlines, for Hill and Knowlton, a real estate developer, law firm, national restaurant chain, and then I started my own firm. How do we, with social media and people getting the word out with their own channels, and how do you constantly watch for disinformation and counter it and try to get the truth out?

Ethics 52

Ethics Strategy Real Estate Local 52

Maxim Behar

JULY 5, 2023

But it was so big that I started getting dozens of emails, social media messages saying, "give me this recipe, give me that recipe," and I said, wait a minute, let me pick out 25 good recipes and put them in a book. But it's entirely devoted to how our world has changed with the advent, or as I call it, social media tsunami.

Radio 52

Radio Hotels Course Social Media 52

Maxim Behar

FEBRUARY 26, 2024

And as you, as you write at the beginning, you prepared with books, with films on the subject, with research. So, I realized then, because you know I'm a fan of social media, I'm constantly communicating there. I realized that this is the most unique social network in the world. Many low-cost airlines are flying to Spain.

Hotels 59

Hotels Travel Film Radio 59

Cision

MAY 3, 2017

The real cause of the United Airlines incident is an industry-wide problem, the all-too-common practice of overbooking. Bumping a paying passenger from a flight is an enormously disruptive action, regardless of which airline does it. The airline even appologized after it bumped a 10-year old from a flight.

Airlines 137

Airlines How To Engineering Radio 137

ImPRessions - Crenshaw Communications

MAY 30, 2017

Writing is the backbone of all good PR, and the best way to become a better writer is to read great stuff. After that, the criteria looks like this: books that touch on PR and marketing; books that reflect something in the current zeitgeist – politics, media, pop culture, e.g. and finally, just great reads.

Film 159

Film Crisis Writing Airlines 159

ImPRessions - Crenshaw Communications

MARCH 31, 2017

The social platform for video-sharing was touted as the next big thing, until it wasn’t. Purveyors of social media are a fickle crowd, more loyal to influencers than platforms. Take stabs at writing up the dream media results and crafting the headlines that would spell success. Remember Vine? The reason?

Airlines 120

Airlines Exercises Fashion Print 120

Beyond PR

MAY 3, 2017

The real cause of the United Airlines incident is an industry-wide problem, the all-too-common practice of overbooking. Bumping a paying passenger from a flight is an enormously disruptive action, regardless of which airline does it. The airline even appologized after it bumped a 10-year old from a flight.

Airlines 65

Airlines How To Engineering Data 65

Flatiron Communications

JULY 25, 2014

She then outlined the event format wherein a handful of editors and reporters who have sourced news, verified or debunked the reports and crowd-sourced stories — all through social media — will share their stories in a series of lightning rounds. I find someone who’s pissed off at the airline. Following the right people.

Airlines 37

Airlines Journalism Twitter Social Media 37

ZudePR

DECEMBER 30, 2016

Reading this book inspired me to write this blog post , which has been shared more than 1700 times on social media. #2: Social Media & Self-Awareness by Gary Vaynerchuk (10 March 2016) £13.60. Speak, write, blog, tweet, make videos — whatever. Being a good writer is about more than writing.

Writing 84

Writing Google Meeting Airlines 84

NewsWhip

JUNE 10, 2021

Chris Rivera: Well, Ben, the unfortunate part is when I went to college, I studied technical writing. By the way, for anyone that doesn’t know what technical writing is, don’t worry. So we have social media as a big source of information. The Miracle on the Hudson, United airlines. Ben: Oh, wow.

Reputation 78

Reputation Crisis Management Crisis Enterprise 78