ImPRessions - Crenshaw Communications

DECEMBER 28, 2018

It’s on every communications professional’s “worst” list. There have been too many apologies that later rang hollow, and its bank of good will is nearly empty. The post The PR “Losers” of 2018 appeared first on Crenshaw Communications. Let’s get the bad news out of the way first.

Banking 257

Banking Facebook Reputation Crisis 257

ImPRessions - Crenshaw Communications

DECEMBER 19, 2023

It issued a cryptic statement alluding to his failure to be “consistently candid” in communications, followed by silence, which gave rise to all kinds of nasty rumors. By Monday, most of OpenAI’s rank-and-file employees were threatening to follow them. It was a lose-lose.

Banking 212

Banking Nonprofit Twitter Advertising 212

Melissa Agnes

APRIL 22, 2014

By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. A key part of any crisis communications plan is identifying key segments of your audience and prioritizing your response efforts. Bank on that. Crisis Communications' photo by: Orange Steeler.

Crisis 220

Crisis How To Crisis Communications Banking 220

Deirdre Breakenridge

AUGUST 26, 2014

Some PR professionals integrate their communications skills with specific vertical industries, pursuing jobs that focus on relevant sector subject areas. While communications may be your forte, with strengths such as writing, creativity, organization and research, your passion might be for something else altogether.

Industry 316

Industry Fashion Travel Tourism 316

ImPRessions - Crenshaw Communications

MAY 31, 2024

We heard from Laura Minskere of Mediju Tilts, Andrew Cross of Walker Sands, Kristina Laco of Communications Office Colic Laco & Partners, with skillful moderation by Randall Kirsch of Jackson Spalding. As communicators, we must help clients maximize its upside and mitigate its risks. Generative AI is the elephant in the room.

Trends 203

Trends How To Ethics Reputation 203

PRSay

JUNE 15, 2021

And after the murders of Black and Latinx trans women like Tiara Banks and Chyna Carillo, the murders of George Floyd and so many others across the country, this year’s celebration of Pride will be defined by the experience of the past 50-plus years and the past year in equal measure. Seek communications help.

Employee 202

Employee Community Leadership Enterprise 202

ImPRessions - Crenshaw Communications

OCTOBER 4, 2019

Few corporate CEOs will deny that a company’s reputation colors every aspect of business, including marketing, talent recruitment, employee relations, shareholder relations, and the customer experience. Reputation’s soaring value is good news for PR and corporate communications professionals. In fact, the 2017 U.S.

Reputation 203

Reputation Crisis Management Airlines Corporate 203

ImPRessions - Crenshaw Communications

FEBRUARY 28, 2023

A proactive PR effort is like reputation money in the bank; it can help businesses manage potentially damaging news or issues by building good will. And promoting timely and transparent communication with stakeholders, including customers, employees, and investors helps to do just that.

Strategy 193

Strategy Reputation Infographics Banking 193

PRSay

SEPTEMBER 22, 2022

Each September, PRSA recognizes Ethics Month as a way to bring increased attention to the core foundation of the communications profession. Programming this month includes “ Bots, Misrepresentation and More: Navigating Ethical Dilemmas in Digital Communication ” on Sept. 27 from 3-4 p.m. A watch is a watch,” she said.

Ethics 158

Ethics Employee Training Banking 158

Sword and the Script

DECEMBER 26, 2023

Some marketing and communications predictions suggest AI will change the world; others see a tailspin of noise and and see humanity as a path for differentiation Most marketing and PR professionals have formed strong viewpoints on AI. That much is apparent I compiled this year’s list of marketing and communications predictions.

Writing 188

Writing Communications Marketing B2B 188

Sword and the Script

SEPTEMBER 3, 2024

This B2B marketing pitfall risks wasting your spend on influencers – and may have implications for social advertising, email marketing and even internal communications The use of influencers is on the rise in B2B marketing. More and more of our communication – like all our activities, banking, shopping, dating – are moving online.

Social Media 150

Social Media Study B2B Media 150

ImPRessions - Crenshaw Communications

FEBRUARY 14, 2017

Make sure the company is legit, with a tax ID number, business bank account and employees whose bios and backgrounds are verifiable. The goal is to show traction early on and communicating your success to the community. The post PR Tips For Crowdfunding Campaigns appeared first on Crenshaw Communications.

B2C 192

B2C Community Banking Advertising 192

Melissa Agnes

APRIL 4, 2018

Instead, your crisis management governance should reflect the organizational structure with which all employees and team members are already familiar. For example, one of the most common and frequent frustrations I hear from HR departments is that employee communication is often an afterthought in times of issue or crisis management.

Crisis Management 169

Crisis Management Government Crisis Employee 169

ImPRessions - Crenshaw Communications

AUGUST 22, 2018

The best PR agency in the world can’t hold a candle to employees who are empowered to do the right thing. A business can spend millions on brand reputation and community service. But a reputation can unravel quickly when a public-facing employee mistreats a customer. When the bank rep asked why, I shared my reasons.

Customer Service 136

Customer Service Insurance Insurance Banking 136

PRSay

FEBRUARY 18, 2022

A sustained program of communications that builds goodwill for the company among its key constituencies is like saving money in a bank. For example, there are environmental issues, cybersecurity breaches, product recalls, employee misconduct and conflicts with various interest groups that can arise.

Banking 174

Banking Leadership Government Measurement 174

Sword and the Script

MARCH 26, 2019

Tying outcomes to communications has long been a challenge. Six months later the client’s client – a large bank that no longer exists due to industry consolidation – cited that article as a significant influence on their decision to buy their enterprise software. What metrics are communicators tracking? On donations?

Measurement 115

Measurement Communications Survey Web 115

Sword and the Script

DECEMBER 21, 2021

Year of the employee. 2022 is going to be known as the year of the employee. Now more than ever, brands are understanding the importance of building trust and being transparent with their audiences, not to mention the value of clear communication. Grace Platon , Communications Strategist, Communicate Grace , LLC .

Marketing 214

Marketing Content Marketing Social Media Employee 214

Communications Conversations

OCTOBER 3, 2017

Bank, which launched its “Power of Possible” Podcast earlier this year. So, I thought I’d sit down with Susan Beatty , vice president-external communications manager, to talk about why they started the POP podcast, how they go about producing it and a host of others questions. Bank focused podcast wouldn’t work.

Banking 60

Banking Financial Employee Education 60

Communications Conversations

JUNE 8, 2017

I always tell people that I have one of the best roles within the Corporate Communications team at U.S. Bank and that I get to do all the “fun stuff.” Bank Stadium). 2–In 2016, you helped spearhead the PR efforts around the new US Bank Stadium. Bank Stadium was a really fun time for us at the bank.

Banking 113

Banking Sports Financial Corporate 113

Barokas

MARCH 31, 2020

All employees should have necessary IT to work from home. You want to be the first in line at the bank, not the last. Most companies have sick policies, but most employees in startups feel. furlough employees versus layoffs? 6) Consider programs and benefits that can help employees in times like these.

Employee 129

Employee Banking Policies Travel 129

PRSay

JULY 8, 2019

New research from Maryam Kouchaki , an associate professor of management and organizations at Northwestern University’s Kellogg School of Management, shows that employees who compartmentalize their personal and business lives are more likely to engage in bad behavior. In his recent Inc. Ethics is not a uniform that we discard after hours.

Ethics 133

Ethics Banking Employee Study 133

PRSay

AUGUST 3, 2020

When I decided to pursue a true career in public relations, I left home for graduate school with only a couple hundred dollars in my bank account, driving a car on its last legs while evading fines that I racked up because of insufficient funds.

Transportation 185

Transportation Banking System Journalism 185

ImPRessions - Crenshaw Communications

JUNE 15, 2023

A scientific brand can go behind the scenes to reveal its R&D expertise, or profile individual employees who help make a difference. Customers or potential employees are more likely to trust a brand featured in the media. PR coverage can protect brand reputation A good reputation is like money in the bank.

Reputation 156

Reputation Branding Brand Media 156

Communications Conversations

JUNE 6, 2017

US Bank has a new CEO. And, it got me thinking: Introducing a new CEO to the rank-and-file employees is a big job. And typically it rests of the shoulders of corporate communications and PR teams. And typically it rests of the shoulders of corporate communications and PR teams. General Mills has a new CEO.

Employee 60

Employee How To Survey LinkedIn 60

Presspage

NOVEMBER 8, 2024

To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Let’s start with what crisis communication is. What is crisis communication? However, crisis comms isn’t just about the actual communication part.

Crisis Communications 78

Crisis Communications Crisis Communications Reputation 78

ImPRessions - Crenshaw Communications

NOVEMBER 15, 2016

What was her corporate communications team thinking? The bank had pressured salespeople to cross-sell to customers. Management compounded the bad news by seeming to blame employees. Now the bank is clawing its way back into the public’s good graces beginning with folksy new advertising. Time will tell.

Pharmaceuticals 120

Pharmaceuticals Banking Reputation Hotels 120

Communications Conversations

OCTOBER 29, 2019

The panel consisted of General Mills’ Kevin Hunt, US Bank’s Monica Wiant and Hubbard Interactive’s Melissa Young. Here were five big lessons I heard: #1 – Your employee audience may wind up being your biggest audience. Paul series. Photo credit: Debbie Friez. Resist the urge to focus on acquiring new listeners.

Corporate 104

Corporate SMB Banking Employee 104

Waxing UnLyrical

AUGUST 26, 2015

Your average internal communicator is lonesome. That, my friends, is why employee communication measurement is in the state it is in. The powers that be, however, increasingly are demanding to know why employee communication matters. People’s managers are the most impactful element in the communication mix.

Employee 40

Employee Measurement Communications Internal 40

Waxing UnLyrical

SEPTEMBER 27, 2012

It’s a young employee, whose duties entail greeting customers and facilitating their ultimate seating, taking the initiative to reach out to an as-yet-unconfirmed customer and make him feel welcome. Good customer service means that employees at all levels are alert and engaged at all times. It’s a glass of water, for Pete’s sake.”.

Customer Service 108

Customer Service Banking Nonprofit Facebook 108

The Proactive Report

OCTOBER 17, 2016

A recent study by Lloyd’s Bank found that SMBs with a higher degree of digital ability were more than a third more likely to report a growth in turnover than those lacking these skills. Employees must now refresh their skills more frequently if they wish to stay relevant in this rapidly changing digital environment.

Banking 100

Banking Training Employee Survey 100

Sword and the Script

DECEMBER 23, 2014

A reluctance to face up immediately to bad news I what turned a problem at Salomon from one that could have easily been dispose of into one that almost cause the demise of a firm with 8,000 employees.”. He told legislators that his message to employees then was: “Lose money for the firm, and I will be understanding.

Reputation 114

Reputation Newspapers Crisis Communications Leadership 114

PRSay

JUNE 29, 2020

Let’s recognize the power of public relations to shape ideas and forge opinion,” said Galloway, vice president of communications for Wells Fargo Bank and chair of the PRSA 2020 International Conference. “PR Increasingly, corporate cultures encourage employees to be their authentic selves.

Community 109

Community Banking Corporate Conference 109

PRSay

AUGUST 30, 2022

I arrived in Dallas in the mid-1980s, just as the city’s three biggest industries — real estate, banking, and oil and gas — were entering historic downturns. And when told they’ll lose their jobs, employees are just as shocked today. Garg came to represent accusations that corporations treat employees as expendable units.

Employee 88

Employee Real Estate Video Internal 88

ImPRessions - Crenshaw Communications

JULY 24, 2023

Individual executives are not aligned Meanwhile, the company’s new CEO Linda Yaccarino, who has to be wondering what she’s gotten herself into, tweeted in her typical cheerleading style about a litany of new services for the platform, like messaging, audio, and even banking and payments. And, did I mention they will use AI?

Twitter 156

Twitter Banking Branding Brand 156

ImPRessions - Crenshaw Communications

SEPTEMBER 22, 2016

In a statement before his testimony in front of the Senate Banking Committee, Wells Fargo CEO John Stumpf did what reputation experts generally counsel clients to do in the case of a breach of public trust. Warren accused the CEO of pushing the blame “to your low-level employees who don’t have the money for a fancy P.R.

Pharmaceuticals 120

Pharmaceuticals Ethics Reputation Insurance 120

Critical Mention

JUNE 13, 2018

Strong leadership and a carefully-crafted crisis communications strategy can help a company recover its image and earn back its audience’s trust. These examples will provide your team with strategies on how to communicate effectively and reboot your reputation in the public eye. Wells Fargo.

Company 87

Company Banking Crisis Facebook 87

Communications Conversations

JUNE 11, 2019

And the employee who served you most likely then said “my pleasure.” What about your bank? One of my banks (which shall remain nameless) is making the transition to all online banking. Meanwhile, this particular bank has a HORRIBLE online experience. You were greeted warmly. ” It was fast.

Banking 92

Banking Customer Service Construction Local 92