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TCIP #001 – Doing Crisis Communications Right with the Mountain View Police Department

Melissa Agnes

When I think “crisis intelligence” I immediately think of the Mountain View Police Department in Silicon Valley. What this police department is doing to engage with their community on social media and how they’ve integrated social media as a core part of their crisis communications and emergency management plan is simply inspiring.

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For comms pros, Silicon Valley Bank is a reminder that trust is currency

Sword and the Script

They didn’t trust the bank. The banking community has some unique dynamics… Scar tissue. The financial crisis of 2008-2009 still haunts many of us; Frayed nerves. The preceding cryptocurrency meltdown toppled a bank or two and reminded us of the financial ghosts; and Uncertainty. They lost confidence.

Banking 81
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Using Social Amidst a Crisis: Q&A With Scott Peacock & K.C. Brown

Cision

They turned to their crisis communication plan and Cision Global Insights At the recent “ Prepare for Crises Lurking Beneath Your Brand ,” Scott Peacock and Cision’s K.C. Q: How did Visit North Carolina communicate with area businesses to assure them the agency was working on their behalf?

Crisis 120
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Conference Recap: Reaching Rural Americans, Preventing Social Media Crises and Using the PESO Model

PRSay

8–10: Breaking Misconceptions About Communicating With Rural Americans. When PR professionals target people in poor, rural communities, relying on stereotypes and misconceptions often hinders their campaigns, said Deana Rachelle Haworth, M.A., 10, titled “ Rural Reach: Strategic Communication With Rural and Low Income Audiences.”

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Our Team

Reputation Us

Clients included Microsoft, JP Morgan, Bank of America, Credit Suisse and Allstate. At LTPR, she wrote and edited a broad range of public relations and crisis communications materials for national financial, health care and shipping organizations. Jennifer Holzapfel-Hanson. Content Manager. Rowe Price.

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Learning From Past Crises to Navigate Post-COVID-19

Reputation Us

As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty. Since then, I’ve been advising banks and credit unions on issues ranging from hurricane relief efforts to active shooters and cyberattacks.

Crisis 78
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Spotlight on a Solo PR Pro: Meet Stu Opperman, APR

Solo PR Pro

Around this time, the idea of the solopreneur was beginning to take hold in the PR and marketing communities, with big names like Peter Shankman and Seth Godin publishing content and building their own audiences. I didn’t have money in the bank or a fancy business plan. I do a lot of crisis communications, and content production.

Meeting 131