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Welcome to episode #001 of The Crisis Intelligence Podcast with Captain Chris Hsiung and Shino Tanaka. When I think “crisis intelligence” I immediately think of the Mountain View Police Department in Silicon Valley. It’s a conversation that impressed and inspired me.
As International Womens Day approaches on 8th March, Celine Moran, Lisa Simmons, and Vasiliki Vokou, from Liminala leading financial services communications agencyshare their insights on womens evolving role in financial PR.
To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisiscommunication strategy. Let’s start with what crisiscommunication is. What is crisiscommunication?
How to minimize the risk of a data breach crisis. For example: Do you have a database of your customers, clients, members or other stakeholders’ confidential information (be it their name, social security number / social insurance number, home address, phone number, banking information, etc.)? If so, how secure is this database?
By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. A key part of any crisiscommunications plan is identifying key segments of your audience and prioritizing your response efforts. How news of a crisis travels is a critical reason why plans should be updated.
It may seem counterintuitive, but the ingenuity of deftly navigating the most difficult of binds goes to show PR is often as much about problem solving as it is communication. Corporate crisiscommunications provides a demonstration because there are very clear constraints: Unknown unknowns – the effort to understand what is happening.
After seeing organizations the likes of Anthem, Sony, Target, Home Depot – and the list goes on – suffer through a data breach hack crisis, I think it’s clear to state that a data breach hack is a risk that this digital era presents to your organization no matter its size, industry or any other criteria.
Speaking at a webinar organised by the CIPR CrisisCommunications Network , Younger explained that reputation is shaped by two key factors: capability and character. An organisation's ability to withstand a crisis depends on how different stakeholder groups assess these two aspects of reputation.
Communication is crucial throughout any crisis – including data breaches. Target, Home Depot and a dozen other companies are just a drop in the bucket, all of whom are likely looking forward to putting this year in the rearview mirror. Many organizations look to their IT departments […].
To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisiscommunication strategy. Lets start with what crisiscommunication is. What is crisiscommunication?
Social media can quickly turn local events into breaking national news which means every season is crisis season. They turned to their crisiscommunication plan and Cision Global Insights At the recent “ Prepare for Crises Lurking Beneath Your Brand ,” Scott Peacock and Cision’s K.C. Here, Scott and K.C.
Here are three compelling reasons to keep your crisiscommunications separate from your regular website and marketing tools. By keeping your crisiscommunication tools separate, you ensure a robust, independent system that stays up when everything else goes down. million devices, causing chaos across various industries.
DON’T MESS WITH CRISIS. Boggs’s topic, “Preparing for a Hard Landing: Today’s Crisis PR 101,” will explore today’s crisiscommunications environment and how Texas banks can safeguard their financial institutions and their valuable reputations. More information is available here.
CommunicationsMatch is a search tool that helps companies find communications agencies and consultants by industry and communications expertise, location and size. See more articles on our Insights Blog.
They didn’t trust the bank. The bankingcommunity has some unique dynamics… Scar tissue. The financial crisis of 2008-2009 still haunts many of us; Frayed nerves. The preceding cryptocurrency meltdown toppled a bank or two and reminded us of the financial ghosts; and Uncertainty. They lost confidence.
What are some of the key components of a successful crisis management strategy? So the first step is planning for the inevitable: crisis can and will strike. Once a comprehensive, prioritized audit is completed, we break down each point of exposure into its own manageable plan in the event the crisis occurs. Rapid Fire Round.
Berkshire Hathaway now employs 330,000 people according to the memo and the reference to Salomon Brothers stems a Treasury bond scandal that resulted in “the largest fine ever levied on an investment bank at the time.” Financier, PR man, crisis manager – and pitch man – this guy can do it all. And probably in 15 minute or less.
In essence, a crisis is a situation that doesn't fit into a person's or a company's previous experience. So often, getting over a crisis is very tough if we rely on common skills or verified knowledge. Acknowledge the problem The biggest mistake at the beginning stages of a crisis is to keep quiet and pretend nothing is happening.
The Credit Union Times interviewed CU crisis experts, including LT Public Relations ‘s Casey Boggs, for the August 31st cover story (below), “Credit Union Crisis Planning Essential.” Credit Union Crisis Planning Essential. Trying to communicate a crisis without a plan is like trying to float a boat with holes.
Texas-Sized Crisis: 7 Steps to Communicating During a Disaster. One of the best outcomes of thinking about a crisis before it happens is the chance to consider your credit union’s strategy in advance. But honesty, if you are a credit union in Texas, the situation is beyond the point of preparing for a crisis.
Some of the organizations he has counseled include the Blood Bank of Hawaii, Medical Area Service Corporation and Boston Harborfest. Communication Guest Posts Kirk Hazlett Media Public Relations counseling crisiscommunication information access public information' He blogs at A Professor’s Thoughts.
Contrary to traditional PR wisdom to over-communicate in a crisis, businesses should identify thresholds for publishing external or client comms about Coronavirus. This leaves the line open for the on-scene commander and the next higher commander to communicate. Service disruptions (which is crisis anyway for cloud companies).
“If you’re not paying for your social media campaigns, then no one is seeing them,” said Haworth, who recalled her childhood in small-town Indiana as one of eating “government cheese” from food banks and spending the Christmas season with her parents who couldn’t afford presents. A new era of crisiscommunication is upon us.
The IRP is designed to help member banks prepare for and mitigate against recent cyber incidents. The risk of major cyberattacks on banks is on the rise. Preparing for and protecting against cyber incidents continues to be a top priority for bank executives and board directors,” said Steve Andrews, president and CEO of the WBA. “We
Earlier this year, National Australia Bank got Australia and the world talking with its very public ‘Break-Up’ campaign. Hillan, how did NAB as a large-scale bank first become involved in the social media space? Here are some of the business results achieved: Banking category conversation up 66%. Share of Voice reached 55%.
When it comes to navigating crisis, I have been in the eye of many storms. As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty. Ideally, a crisis is not a time to look at your vulnerabilities.
The tool has several use cases including identifying the most influential reporters covering the competition or identifying “the most influential voices during a crisis.” has received a $25 million credit facility from CIBC Innovation Banking,” according to BetaKit, which covers Canadian startups.
We use technology for everything from banking and shopping to communication and entertainment. Crisiscommunication preparedness: Preparing for cybersecurity incidents is as crucial as prevention. In today’s hyper-connected, 24/7 world, the digital landscape continues to be an even bigger part of our daily lives.
Clients included Microsoft, JP Morgan, Bank of America, Credit Suisse and Allstate. At LTPR, she wrote and edited a broad range of public relations and crisiscommunications materials for national financial, health care and shipping organizations. Jennifer Holzapfel-Hanson. Content Manager. Rowe Price.
Cybersecurity attacks and data breaches have long been at the forefront of crisis preparedness plans, but as companies become more dependent on technology, the scope of potential crises has expanded. Reputation management and business continuity planning has become a cornerstone of successful business strategy. What Can We Learn from This?
Around this time, the idea of the solopreneur was beginning to take hold in the PR and marketing communities, with big names like Peter Shankman and Seth Godin publishing content and building their own audiences. I didn’t have money in the bank or a fancy business plan. I do a lot of crisiscommunications, and content production.
According to the Bank of Finland’s March 2024 interim forecast , GDP will contract by 0.5% At the moment mainly in Western Finland, there are plans for 225 billion euros worth of industrial investments. The Finnish economy has not yet recovered from the recession, but is gradually recovering.
” ~ Kathy Casciani , Founder, Azul PR + Communications 17. Fake AI content spins out of control “2024 is the year a deep fake AI-generated video creates a social or political crisis that spins out of control. However, going into next year, this technology will also change the way crisiscommunication and reputation management is done.
According to the Bank of Finland’s March 2024 interim forecast , GDP will contract by 0.5% At the moment mainly in Western Finland, there are plans for 225 billion euros worth of industrial investments. The Finnish economy has not yet recovered from the recession, but is gradually recovering.
PRSA Unveils New Guidelines for Ethical AI Use in PR PR Lessons Learned from Cyberattack on the World’s Largest Bank 60-Second Close: Lightning-Fast Adaptation is a PR Firm's Secret Sauce
He has been with the agency since 1997 when he worked on the Government of Switzerland’s account on issues relating to Swiss Banks and the Holocaust. He is a frequent public speaker on ethics, public relations and crisiscommunication at major universities including Columbia University, NYU and Penn State.
The site has 5,000 agency and professional profiles in areas including: crisiscommunications, public relations, internal communications, government affairs, investor relations, content marketing, social media, SEO, website development, photography and video.
Since then, I’ve headed communications at the 49th largest school district in the nation, and I got the equivalent of what I joke around is the PhD in crisiscommunications there. We’re sort of known as the action people, and action’s always critical in a crisis. It’s building that trust bank.
Take bank NatWest’s new AI-powered chatbot, ‘ Cora ’ for example. Many of us, especially the older generation , are resistant to the chatbot, preferring to pick up the phone and have a real person handle our queries about returning gifts or logging into our banking apps. Yes, chatbots are undergoing a rebrand.
This partnership will offer a bank account service for people who have no fixed address in a bid to help tackle the stigma surrounding homelessness. This has earned the bank some great recognition in the media and on social – and rightly so! We’re working with @Shelter to provide a bank account for people who are homeless.
There are serious problems with this approach: One problem is that the return on the PR investment is a fluctuating valuation rather than a net income; it’s not “money in the bank.” To calculate the value of the investment, we must know how severe the crisis would’ve impacted the organisation without the PR investment.
CrisisCommunications Lessons from the FBI and Apple. Why: “It boils down to transparency, and in this instance, Apple is making the right moves with the rare open letter from Tim Cook, and the multiple calls with journalist,” writes Gini Dietrich as she reveals “a few takeaways you can apply to your crisis model.”
Prohibition PR offers a range of services that will help you address issues as they arise, including crisiscommunications and media relations advice, content creation, social media monitoring, SEO analysis and more. Alternatively, they can hire a specialist in the field. Effective Returns.
Make sure your crisiscommunications plan accounts for influencers gone wild. Founder and publisher of Waxing UnLyrical, Shonali Burke helps smart businesses make bank by taking their communications from corporate codswallop to community cool™. and it was an incredible success. Mildly or manically?
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