Cision

JUNE 8, 2015

But what one tactic can drive employee engagement and consumer support? More and more employees, particularly ones from the millennial generation and beyond, care about social activism. Find a cause that engages employees and consumers. The cause has to meet both your mission/values and employee/consumer expectations.

Employee 120

Employee Consumer Banking Local 120

Ronn Torossian

AUGUST 21, 2017

Wells Fargo bank may just win the worst PR of the year award for the announcement last year that many of its employees had set up huge numbers of fake accounts using the information of real customers.

Banking 230

Banking Employee Report Blogging 230

Contently - Strategy

AUGUST 22, 2019

When asked to recall your favorite online content, you probably don’t think about stuff made by banks. Unless, of course, your job is to make content for a bank. When most of us sit down to research where to bank, we’re not really jumping for joy. That’s not a knock on finance content at all, by the way.

Banking 107

Banking Content Marketing Examples Industry 107

PRSay

NOVEMBER 15, 2023

Laughlin, a former PRSSA president, is vice president of global employee communications for Delta Air Lines. During ICON, she talked with PRsay about Delta’s employee-first approach to internal communications and the challenges of reaching deskless employees. We use an employee-led approach to internal comms at Delta.

Employee 128

Employee Internal International Storytelling 128

Wadds Inc.

JANUARY 24, 2025

However, other stakeholders, including investors, employees, regulators and suppliers, are often less forgiving. Customers who focus primarily on product and service quality tend to be more forgiving of character flaws, provided capability remains strong. Recent high-profile cases highlight this distinction.

Company 105

Company Ethics Reputation Leadership 105

ImPRessions - Crenshaw Communications

DECEMBER 28, 2018

There have been too many apologies that later rang hollow, and its bank of good will is nearly empty. The revelations that Moonves actively obstructed the investigation into claims that he sexually harassed and even assaulted employees came nearly a year after CBS fired Charlie Rose for sexual harassment. The NRA retrenches.

Banking 257

Banking Facebook Reputation Crisis 257

NewsWhip

SEPTEMBER 16, 2022

Just as August was coming to a close, Bank of America announced its new initiative to make buying a home easier and more affordable for Black and Hispanic/Latino communities, which includes zero-down-payment and zero-closing mortgages for first-time home buyers. Apple employees voice opinions on returning to the office.

Banking 78

Banking Community Branding Brand 78

ImPRessions - Crenshaw Communications

DECEMBER 19, 2023

By Monday, most of OpenAI’s rank-and-file employees were threatening to follow them. Target found itself in a somewhat similar situation when anti-LGBTQ customers criticized its Pride Month displays, in some cases trashing store merchandise and harassing employees. It was a lose-lose.

Banking 212

Banking Nonprofit Twitter Advertising 212

Practical Law Construction

MAY 4, 2022

An additional bank holiday has been created in the UK this year to celebrate the Queen’s Platinum Jubilee. Section 1(3) of the Banking and Financial Dealings Act 1971 allows the Queen to proclaim a “special day” to be a bank holiday. Are employees of the contractor entitled to take holiday on 3 June?

Banking 15

Banking Exercises Government Employee 15

Melissa Agnes

APRIL 22, 2014

Many tools allow those facing a crisis to be present on many channels and tell their story directly to the audiences that matter to them: employees, shareholders, suppliers, clients, the public, etc. Bank on that. The reliance on an intermediary by organizations who want to tell their stories, should not exist any longer.

Crisis 220

Crisis How To Crisis Communications Banking 220

PRSay

JUNE 15, 2021

And after the murders of Black and Latinx trans women like Tiara Banks and Chyna Carillo, the murders of George Floyd and so many others across the country, this year’s celebration of Pride will be defined by the experience of the past 50-plus years and the past year in equal measure. How do LGBTQ employees feel about you and your workplace?

Employee 202

Employee Community Leadership Enterprise 202

Deirdre Breakenridge

AUGUST 26, 2014

Those with a penchant for finance may go the IR route or look to represent banks or investment products, as someone with a love of travel takes a position with a destination or tourism bureau. Techies, for example, might enjoy working with a mobile start-up, while fashion gurus would rather work at a boutique PR firm.

Industry 316

Industry Fashion Travel Tourism 316

Institute for Public Relations

AUGUST 6, 2024

After years of skepticism in the wake of the 2008 financial crisis, the global banking industry has clawed its way back and regained the trust of customers and employees. The report conducts a deep dive into the financial services … Continue reading Why Are Banks the Most Trusted Sector Within Financial Services?

Banking 52

Banking Financial Employee Crisis 52

Flack's Revenge

NOVEMBER 22, 2022

For Sam Bankman-Fried and his crypto exchange FTX, the simple answer is that a leaked balance sheet leads your biggest rival… to instigate a sort of “bank run”… exposing billions of dollars in shortfalls you apparently created by riskily investing money that wasn’t yours. And he really does know what he is doing here.

Banking 177

Banking Employee Financial System 177

PRSay

SEPTEMBER 22, 2022

It was a party atmosphere one afternoon as bank employees drilled open safe deposit boxes that their owners had abandoned. One box contained a Rolex watch that an employee slipped on her wrist, trading it for her inexpensive watch. “A Please visit prsa.org/ethics for updates on programming. A watch is a watch,” she said. “A

Ethics 158

Ethics Employee Training Banking 158

ImPRessions - Crenshaw Communications

MAY 31, 2024

Allies are like money in the bank, and like wealth, they take time to accumulate. Panelists point out the power of employees as storytellers, and the impact their experience can have on corporate and brand reputation. Understand the power of first-person storytelling by employees on social platforms like TikTok and Instagram.

Trends 203

Trends How To Ethics Reputation 203

Communications Conversations

OCTOBER 3, 2017

Bank, which launched its “Power of Possible” Podcast earlier this year. Our brand voice is to be relatable and earnest for a large bank. Bank focused podcast wouldn’t work. What has been the reaction amongst employees so far? Our employees love the podcast. Companies like U.S.

Banking 60

Banking Financial Employee Meeting 60

Presspage

NOVEMBER 8, 2024

be very different from the tone of voice you use to address the families of your employees. To avoid this, companies need to remember to also inform their own employees and keep them updated on what is going on. Workplace violence crisis: When a current or former employee commits violence against another company employee.

Crisis Communications 78

Crisis Communications Crisis Communications Employee 78

Melissa Agnes

APRIL 4, 2018

Instead, your crisis management governance should reflect the organizational structure with which all employees and team members are already familiar. For example, one of the most common and frequent frustrations I hear from HR departments is that employee communication is often an afterthought in times of issue or crisis management.

Crisis Management 169

Crisis Management Government Crisis Employee 169

ImPRessions - Crenshaw Communications

AUGUST 22, 2018

The best PR agency in the world can’t hold a candle to employees who are empowered to do the right thing. But a reputation can unravel quickly when a public-facing employee mistreats a customer. When the bank rep asked why, I shared my reasons. A business can spend millions on brand reputation and community service.

Customer Service 136

Customer Service Insurance Insurance Banking 136

ReimaginePR

APRIL 18, 2015

And the happiness of his employees matters to Price. Tyrell Oates had worked at Wells Fargo for about six years when he wrote an email to John Stumpf , chairman and CEO of Wells Fargo, and copied 10,000 other employees on it. But following the crash of 2008, banks, and big businesses haven’t really been investing in people.

Company 120

Company Banking Employee Corporate 120

ImPRessions - Crenshaw Communications

OCTOBER 4, 2019

Few corporate CEOs will deny that a company’s reputation colors every aspect of business, including marketing, talent recruitment, employee relations, shareholder relations, and the customer experience. It can help an organization weather a crisis situation because a well-earned reputation is like money in the bank.

Reputation 203

Reputation Crisis Management Airlines Corporate 203

ImPRessions - Crenshaw Communications

FEBRUARY 28, 2023

A proactive PR effort is like reputation money in the bank; it can help businesses manage potentially damaging news or issues by building good will. And promoting timely and transparent communication with stakeholders, including customers, employees, and investors helps to do just that.

Strategy 193

Strategy Reputation Infographics Banking 193

PRSay

JULY 8, 2019

New research from Maryam Kouchaki , an associate professor of management and organizations at Northwestern University’s Kellogg School of Management, shows that employees who compartmentalize their personal and business lives are more likely to engage in bad behavior. Ethics is not a uniform that we discard after hours.

Ethics 133

Ethics Banking Employee Study 133

PRSay

FEBRUARY 18, 2022

A sustained program of communications that builds goodwill for the company among its key constituencies is like saving money in a bank. For example, there are environmental issues, cybersecurity breaches, product recalls, employee misconduct and conflicts with various interest groups that can arise.

Banking 174

Banking Leadership Government Financial 174

ImPRessions - Crenshaw Communications

FEBRUARY 14, 2017

Make sure the company is legit, with a tax ID number, business bank account and employees whose bios and backgrounds are verifiable. It’s important to bulletproof the concept, anticipate problems and questions, and make a credible case for your offering before you launch the page.

B2C 192

B2C Community Banking Advertising 192

PRSay

AUGUST 3, 2020

When I decided to pursue a true career in public relations, I left home for graduate school with only a couple hundred dollars in my bank account, driving a car on its last legs while evading fines that I racked up because of insufficient funds.

Transportation 185

Transportation Banking Journalism System 185

Stern + Associates

NOVEMBER 28, 2023

Organizational leaders are increasingly recognizing that employee happiness is an important goal,” says Elizabeth Dunn, Ph.D., An Enduring Organizational Resource: Social Connections at Work According to Dunn, one of the main keys to unlocking employee happiness is to build a sense of connection with colleagues.

Employee 133

Employee Financial Resources Construction 133

Communications Conversations

OCTOBER 29, 2019

The panel consisted of General Mills’ Kevin Hunt, US Bank’s Monica Wiant and Hubbard Interactive’s Melissa Young. Here were five big lessons I heard: #1 – Your employee audience may wind up being your biggest audience. Paul series. Photo credit: Debbie Friez. Resist the urge to focus on acquiring new listeners.

Corporate 104

Corporate SMB Banking Employee 104

Communications Conversations

JUNE 6, 2017

US Bank has a new CEO. And, it got me thinking: Introducing a new CEO to the rank-and-file employees is a big job. APPrise Mobile recently conducted a study that found “nearly a quarter (23 percent) of Americans who work at companies with more than 500 employees are unsure of the name of their CEO.” Think about it.

Employee 60

Employee How To Survey LinkedIn 60

ImPRessions - Crenshaw Communications

JUNE 15, 2023

A scientific brand can go behind the scenes to reveal its R&D expertise, or profile individual employees who help make a difference. Customers or potential employees are more likely to trust a brand featured in the media. PR coverage can protect brand reputation A good reputation is like money in the bank.

Reputation 156

Reputation Branding Brand Media 156

Reputation Us

NOVEMBER 28, 2022

Whether or not Musk succeeds remains to be seen, but behind those headlines is a mission-oriented strategy, a performance initiative, and a customer plan that bank and credit union leaders should learn from. Bank and credit union leaders are looking on — perhaps in horror, perhaps in amusement — but they do look on.

Twitter 78

Twitter Banking Employee Financial 78

The Proactive Report

OCTOBER 17, 2016

A recent study by Lloyd’s Bank found that SMBs with a higher degree of digital ability were more than a third more likely to report a growth in turnover than those lacking these skills. Employees must now refresh their skills more frequently if they wish to stay relevant in this rapidly changing digital environment.

Banking 100

Banking Training Employee Survey 100

Communications Conversations

JUNE 11, 2019

And the employee who served you most likely then said “my pleasure.” What about your bank? One of my banks (which shall remain nameless) is making the transition to all online banking. Meanwhile, this particular bank has a HORRIBLE online experience. You were greeted warmly. ” It was fast.

Banking 92

Banking Customer Service Construction Local 92

Waxing UnLyrical

SEPTEMBER 27, 2012

It’s a young employee, whose duties entail greeting customers and facilitating their ultimate seating, taking the initiative to reach out to an as-yet-unconfirmed customer and make him feel welcome. Good customer service means that employees at all levels are alert and engaged at all times. It’s a glass of water, for Pete’s sake.”.

Customer Service 108

Customer Service Banking Nonprofit Facebook 108

Sword and the Script

DECEMBER 23, 2014

A reluctance to face up immediately to bad news I what turned a problem at Salomon from one that could have easily been dispose of into one that almost cause the demise of a firm with 8,000 employees.”. He told legislators that his message to employees then was: “Lose money for the firm, and I will be understanding.

Reputation 121

Reputation Newspapers Crisis Communications Leadership 121

Melissa Agnes

FEBRUARY 10, 2015

You have a responsibility to your customers, clients, members, employees and even to your organization to take this initiative. If so, how secure it your email service provider and are your employees required to change their passwords regularly? Do you and your employees use smart phones and tablets? Tweet this!). Until it does.

Crisis Communications 180

Crisis Communications Crisis Data Communications 180