Sword and the Script

JUNE 3, 2020

If one primary role of a communicator is to be the conscious of the organization, then this is a good time to voice that consciousness. 1) The PR tech vendors comms pros recommend The 2020 JOTW Communications Survey identified the PR tech vendors most likely to be recommended. Here’s this month’s PR tech sum. Nielsen reported that 5.8

Product Launch 97

Product Launch Survey Banking Pharmaceuticals 97

Critical Mention

AUGUST 21, 2018

Of course, it’s normal to be upset about a negative review. However, responding with a short, sympathetic reply ensures the customer feels heard and shows your company’s commitment to your customers. Below we’ve listed steps on how to handle negative online reviews: Keep calm. Jolie Shapiro.

Customer Service 61

Customer Service Writing Financial Local 61

PR in High Definition

AUGUST 27, 2019

And of course, the challenge with crisis situations is that seemingly minor incidents need to be handled correctly. With so many ways to share news and communicate with the public and customers, companies are expected to say something. If it’s an unhappy customer, then should you pass it on to customer services?

Crisis 72

Crisis How To Newspapers Reputation 72

5W PR

JUNE 6, 2017

If the crisis is something like your airline employees dragging someone out of his seat and off the flight because of a company policy. After that, increasing customer service ideas and implementing those should eventually get you back in good grace. Refocus some of the efforts from the company and employees.

Crisis 76

Crisis Publicity Policies Airlines 76

Prohibition

JANUARY 7, 2022

Even the most financially stable businesses will sometimes find themselves in financial crisis. Although such crisis situations should be avoided at all costs, it’s important to identify what type of crisis you are facing, as that may dictate the appropriate course of action. How important is crisis management?

Crisis Management 62

Crisis Management Crisis Reputation Financial 62

Onclusive

JUNE 29, 2018

Moderated by Heidi Sullivan, President of HKSully Consulting, the webinar outlined best practices in the New PR world of rapid-response and all-way communication. From Facebook to Starbucks, no brand is safe from a communications crisis. How crisis communications has changed. Keep your focus on the future.

Crisis 186

Crisis How To Brand Branding 186

Waxing UnLyrical

NOVEMBER 22, 2010

I was being tongue-in-cheek, of course, and they had some good answers (about how agencies can help you scale, and can help you in times when crisis communications are necessary). better, more responsive customer service, or fundraising, or reaching younger stakeholders, etc.). Wanna Subscribe? Shall We Tweet?

Community 82

Community Publicity Web Social Media 82

Cision

MAY 3, 2017

If anything goes wrong, they follow procedure to correct course, or land the plane. The $776 million loss in market capitalization from a stock falling 2% will get most airline CEOs out of bed and into the boardrooms, discussing how to prevent this crisis from happening to them. Can we all do a collective knock on wood if possible?

Airlines 137

Airlines How To Engineering Radio 137

Beyond PR

MAY 3, 2017

If anything goes wrong, they follow procedure to correct course, or land the plane. The $776 million loss in market capitalization from a stock falling 2% will get most airline CEOs out of bed and into the boardrooms, discussing how to prevent this crisis from happening to them. Can we all do a collective knock on wood if possible?

Airlines 65

Airlines How To Engineering Data 65

ImPRessions - Crenshaw Communications

JUNE 7, 2018

In an era of constant communication, most PR experts will say that silence is rarely an option for responding to negative or controversial developments. PR experts sound the alarm about the communication vacuum in such cases, worried that damaging or inaccurate chatter will fill the void and they’ll lose control of the narrative.

SEO 227

SEO Privacy Crisis Crisis Management 227