5W PR

JANUARY 22, 2025

Social media amplifies both positive and negative messages, making swift, strategic crisis management more critical than ever. Building Your Crisis Response Foundation A strong crisis management strategy starts long before any issues arise. Update your crisis management playbook based on these insights.

Crisis Management 78

Crisis Management Crisis Crisis Communications Training 78

Melissa Agnes

APRIL 26, 2016

What is the goal of crisis management? The goal of crisis management is to salvage your organization’s reputation and bottom line when presented with a bad or threatening situation – or so says the majority of people. Whole Foods Market’s offensive crisis management strategy.

Crisis Management 100

Crisis Management Crisis Strategy Reputation 100

Ronn Torossian

DECEMBER 27, 2024

Learn how real estate PR builds trust through transparency, community engagement, digital strategies & crisis management in today's changing property market The post Real Estate PR: Building Trust and Transparency in a Changing Market appeared first on.

Real Estate 195

Real Estate Crisis Management Marketing Crisis 195

PRSay

DECEMBER 2, 2020

Gordon Johndroe , vice president of global media relations and public affairs for the Chicago-based aircraft manufacturer, spoke to members of PRSA’s Corporate Communications Section in the Nov. 5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”.

Crisis Management 107

Crisis Management Crisis Crisis Communications Airlines 107

5W PR

APRIL 5, 2025

Understanding Crisis PR Crisis public relations focuses on protecting and defending an organization’s reputation during situations that pose significant threats. The Institute for Crisis Management defines a business crisis as “a significant business disruption that stimulates extensive news media coverage.”

Crisis 78

Crisis Communications Crisis Communications Crisis Management 78

Melissa Agnes

OCTOBER 22, 2014

By attending this conference you will learn: Proper and strategic ways to communicate on social media to ensure maximum views and a continually growing community. Exploring Garden Grove Fire Department’s Social Media and Electronic Communication in Crisis with Thanh Nguyen. Crisis Management Resources In the News'

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Conference Social Media Crisis Crisis Management 228

5W PR

FEBRUARY 24, 2025

Crisis management in the defense technology sector requires meticulous planning, precise execution, and constant readiness. When a crisis hits, organizations must respond swiftly and effectively to protect their reputation, maintain stakeholder trust, and minimize potential damage.

Crisis 78

Crisis Crisis Management Technology Exercises 78

Melissa Agnes

JANUARY 27, 2015

There is currently a huge divide between police officers / agencies and the communities they serve. His goal and his passion is in helping police agencies leverage social media to communicate effectively with their communities. A divide that unfortunately grew in 2014 and that I hope to see begin to bridge itself in 2015.

Community 100

Community Crisis Crisis Management Crisis Communications 100

5W PR

FEBRUARY 20, 2025

Crisis Management Protocol Having a solid crisis management plan is essential for maintaining brand loyalty during safety concerns. Leveraging Social Media for Community Building Social media platforms offer unique opportunities for toy companies to build and maintain brand loyalty.

Company 78

Company Brand Branding Crisis Management 78

Flack's Revenge

OCTOBER 24, 2018

But they should come clean, and ‘fess up to problems when they occur, according to the basic tenets of crisis management. The far better approach to crisis management is to rip off that Band-Aid – admit your mistake, explain, apologize, and rectify. It is here that good old PR and crisis management can help.

Crisis Management 123

Crisis Management Crisis Employee Google 123

Cision

DECEMBER 4, 2017

Fortunately, the GitLab team had already rolled out a crisis management plan. They took the initiative to inform their clients of the crisis before social media started flooding with negative tweets and comments. So, the GitLab staff decided to rope in the professional community for help.

Crisis 271

Crisis Brand Branding How To 271

5W PR

AUGUST 16, 2020

In a world where today’s COVID-19 crisis is much bigger than the brand but can have a tremendous effect on its business and operations, it’s highly advisable and not too late to craft and employ a social media crisis management strategy. Priority One. Each will likely have different needs, concerns, and goals.

Crisis Management 88

Crisis Management Social Media Crisis Communications 88

5W PR

NOVEMBER 21, 2024

Brands can also rely on social platforms for user-generated content.Encouraging customers to share experiences through photos, reviews, and videos, fostering a sense of community and authenticity. Then, there’s crisis management, where engaged customers appreciate the brand’s transparency and empathy.

Brand 78

Brand Branding Storytelling Employee 78

5W PR

FEBRUARY 22, 2025

Through strategic communication and targeted outreach programs , PR helps build trust and understanding between defense tech organizations and the communities they serve. Making Complex Defense Technologies Accessible to the Public PR professionals face unique challenges when communicating about defense technologies.

Publicity 78

Publicity Privacy Technology Ethics 78

5W PR

JANUARY 26, 2025

Patagonia provides an instructive example through their detailed impact reporting, which covers environmental footprint, labor practices, and community investment alongside traditional business metrics. Employee Activation and Internal Communications Employees serve as powerful ambassadors for corporate social responsibility efforts.

Strategy 78

Strategy Brand Branding Employee 78

Melissa Agnes

AUGUST 13, 2014

” Way to hide and attempt to cover up… which has never resulted in good crisis management. As crisis pro, Patrice Cloutier , says “Public confidence is built on trust and trust is a result of dialogue.” Especially for effective crisis management. More crisis management case studies.

Social Media 252

Social Media Crisis Crisis Management Crisis Communications 252

Melissa Agnes

NOVEMBER 15, 2015

Many leaders within the law enforcement community are working very hard to overcome this industry crisis and to embed a corporate culture based on trust-building and transparency within their communities. Steps law enforcement agencies can take to begin to break down silos and build trust within their communities.

Crisis Management 154

Crisis Management Conference Crisis Training 154

Melissa Agnes

OCTOBER 19, 2014

It’s filled with answers to many questions, as well as tips, strategies and “must do’s” when it comes to your crisis prevention and crisis management – whether your organization is touched by Ebola or not.

Crisis 248

Crisis Government Crisis Communications Crisis Management 248

Melissa Agnes

OCTOBER 15, 2020

Over the last couple of years, I’ve found myself increasingly frustrated with my industry, the crisis management profession. To put my frustration simply, the status quo of crisis preparedness and crisis management no longer suffices and, as a result, does a disservice to professionals, organizations and society.

Crisis 189

Crisis Crisis Management Education Corporate 189

Prohibition

DECEMBER 13, 2021

This is where crisis management comes in. Crisis management is the reaction to an unexpected event that could have long lasting consequences on the organisation’s finances or reputation. Crisis management is not preventing a crisis, but rather managing an existing crisis.

Crisis Management 62

Crisis Management Crisis Financial Reputation 62

5W PR

NOVEMBER 12, 2024

Crisis Management In times of crisis, PR is crucial in mitigating damage and restoring public trust. A well-prepared PR team can formulate effective crisis communication strategies, handle media inquiries, and provide timely updates. 

Product Launch 78

Product Launch B2B Industry Case Study 78

Shift Communications

JULY 24, 2017

his brand and his community well before a crisis hits. While the situation is unfolding, these tools can be used to monitor its trajectory – which will help anticipate other potential concerns and allow the crisis team to develop the most comprehensive and effective approach. Assess chatter sentiment.

Case Study 94

Case Study Crisis Management Crisis Study 94

Melissa Agnes

SEPTEMBER 12, 2014

Crisis Management Resources' What are some great reads that you recommend this week? Share them using #CrisisRoundup! The post #CrisisRoundup of Awesome Links: Week of September 8, 2014 appeared first on Agnes + Day.

Crisis Management 191

Crisis Management Crisis Healthcare Customer Service 191

Stephen Waddington

OCTOBER 1, 2020

Crisis management experts explain the life cycle of the COVID-19 crisis, your current mood, and what you can do about it. Earlier this week a manager described his team as going feral. Coombs developed Situational Crisis Communication Theory (SCCT). He is the author of numerous books on crisis management.

Crisis Management 208

Crisis Management Crisis Crisis Communications System 208

5W PR

JANUARY 18, 2025

A public relations crisis can strike any organization at any time, threatening to erode hard-earned trust, damage its brand reputation, and even jeopardize its very existence. However, a crisis doesn’t have to be a death knell.

Crisis 78

Crisis Brand Branding How To 78

5W PR

NOVEMBER 25, 2024

Demonstrate a commitment to the local community through charitable initiatives or partnerships. Highlight Positive Aspects While focusing on the crisis is necessary, it’s equally important to highlight the positive aspects of the hotel. Acknowledge the challenges the guests may be facing and offer words of encouragement.

Hotels 78

Hotels Crisis Marketing Policies 78

Melissa Agnes

DECEMBER 11, 2014

But the reality is that issues and crises are very different in nature and need to be managed in different ways. The difference in nature can be illustrated by this analogy: Issue management is steering the ship out of troubled waters. Crisis management is trying to save the ship after it has struck and iceberg.

Crisis 249

Crisis Chemicals Television Crisis Management 249

Melissa Agnes

JUNE 12, 2014

Two years ago this month, Rich Klein , Jonathan Bernstein and I started a weekly Google Hangout where we would discuss the latest and hottest crisis trends and crises in the news. We named it, The Crisis Show. I was honored when Rich invited me back on the show to celebrate The Crisis Show’s two year anniversary.

Crisis 186

Crisis Crisis Management Crisis Communications Interviews 186

Prohibition

JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. How do you define crisis management? A successful crisis plan is proactive.

Crisis Management 62

Crisis Management Crisis Reputation Financial 62

Melissa Agnes

AUGUST 12, 2014

It takes time and energy to build a community of trust. It’s not something you can buy or demand, but something that needs to be earned over time – and focusing on building trust as a crisis preparedness strategy is important. Are you seeing the dilemma? Trust isn’t built overnight. Stay tuned!

Crisis Communications 251

Crisis Communications Crisis Communications Energy 251

Reputation Us

OCTOBER 27, 2020

Want to know how your nonprofit organization is viewed in the community; by those you serve, by donors, by stakeholders? Does your organization want to be the lucky winner of six months’ worth of reputation management pro bono work for your organization? An actionable 2021 reputation management plan.

Nonprofit 148

Nonprofit Reputation Crisis Management Crisis 148

Melissa Agnes

SEPTEMBER 4, 2018

Captain Chris Hsiung and Katie Nelson, of Mountain View Police Department, join The Invincible Brand Podcast to discuss how they quickly overcame an escalating viral crisis in a way that increased the trust their community and the general public have in their brand. About this episode. Follow and connect with MVPD on social: Facebook.

Crisis 176

Crisis Viral Brand Branding 176

5W PR

MARCH 10, 2025

Consider: Product demonstrations Expert panels Student showcases Virtual press conferences Crisis Management and Response STEM toy companies must prepare for potential issues like product safety concerns or educational effectiveness questions.

Strategy 78

Strategy Education Video Storytelling 78

ImPRessions - Crenshaw Communications

JUNE 29, 2020

Now is the time to ramp up customer-centric measures like community service and thought leadership – which classic PR programs deliver very well. This is particularly true in the high-value sectors of healthcare and crisis management, but it can hold for nearly any kind of proactive PR.

Marketing 225

Marketing Leadership Crisis Healthcare 225

Melissa Agnes

APRIL 11, 2018

Facebook is now being hounded by congress and presented with class action lawsuits for their lack of effectively managing this issue throughout the years. An issue that was their responsibility and duty to manage, as Zuckerberg openly realizes. You can order your copy of Crisis Ready , here.

Crisis 160

Crisis Crisis Management Policies Privacy 160

Melissa Agnes

OCTOBER 28, 2014

The decisions we make as a society and a community, as well as the decisions that officials make in the wake of these tragic events, shape how a country is perceived (weak, strong, united, unbreakable) and how the community can then pick up the pieces. The rules of crisis management and crisis preparedness apply here.

Case Study 216

Case Study Crisis Government Crisis Management 216

5W PR

FEBRUARY 17, 2025

However, with a structured approach focused on transparency, communication, and meaningful change, businesses can recover and even emerge stronger. This guide outlines key steps to restoring trust and rebuilding a brands reputation through crisis management and PR.

Crisis 78

Crisis Brand Branding Case Study 78