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What is Crisis PR? A Comprehensive Guide to Managing Communication During Critical Times

5W PR

Organizations should consider: Traditional media outlets Social media platforms Direct stakeholder communication Internal communication systems Public information websites Customer service channels Common Crisis PR Mistakes to Avoid Learning from past crisis management failures helps organizations avoid similar pitfalls.

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Does Your Crisis Scenario Plan Need Some Love?

Cision

A few years ago, many of us would not have envisioned a world where Twitter, Facebook Live and large-scale community gatherings would have such an impact on the way crises develop. Yet, this is our world today and our “new normal” as communicators and crisis management teams. Don’t shy away from the dark stuff. Share it! .

Crisis 220
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How To Create a Simple Facebook Messenger Bot

Cision

Facebook Messenger bots (chatbots) are a controversial feature that was added to the standalone Messenger service earlier this year. Recently, Facebook started allowing its Messenger chatbots to take payments – making the interaction between chatbot not only a customer service feature but an e-commerce feature.

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Training Day: ReputationUs Message Unity Training

Reputation Us

The training is intended for company executives, board members, HR supervisors and front-line customer service managers. staff, customers, business community, media, public influencers). The session also prepares select spokespersons in anticipation for increased media attention.

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Blue Ocean Global Technology Interviews Casey Boggs of ReputationUs

Reputation Us

Therefore, reputation management is an exercise in listening and being vigilant about factors that may directly impact your company’s reputation. Rather, this management position is a hybrid, involving HR, operations, technology, finance, customer service, community affairs, and marketing.

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Earned Media Rising Podcast With Cision CMO, Chris Lynch

Cision

Chris Lynch: So, number one, I think what I’ve told a lot of communicators that I talk to in the market that are thinking about how they recruit talent is to think a little bit outside of the box in terms of where they go for certain skill sets. And that’s like sort of a good clarifying exercise to start.

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Social Metamorphosis: Five AI Trends that are reshaping Social Media

Prohibition

Virtual assistants also offer a cost-effective solution to larger businesses who are handling a high volume of inquiries, allowing them to effectively scale their customer service operations efficiently and a lower overall service cost by reducing reliance on human agents.