Community Customer Service Small Business 
Waxing UnLyrical
JANUARY 30, 2013
CRM, public relations and small business. While it’s now a huge industry, good CRM ( customer relationship management ) is a practice that many of those who are forward-looking-and-thinking PR pros (such as WUL’s own Kirk Hazlett , to name just one example) are meticulous about. magnum via Flickr, CC 2.0.
Waxing UnLyrical
FEBRUARY 11, 2013
Have you seen businesses use hooks in creative ways to generate goodwill for themselves? What other public relations tips can you give small businesses? When Chinese New Year Made for Smart Customer Service and PR is a post from: Waxing UnLyrical. Conversely, have you seen such efforts backfire? Which ones?
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Waxing UnLyrical
DECEMBER 20, 2012
They are a service business. One that could have a vibrant Facebook community, if they could just get to that point. It is a new business with no name recognition apart from the founders… and that too, just in their industry. Remember that old saying, “Know your customer”?
Shift Communications
SEPTEMBER 26, 2014
Of the many things that play into a brand’s reputation, there are a few that you have control over: customer service, your online presence, and corporate social responsibility. Happy customers and word of mouth referrals lead to an increase in sales, which are worth more in the long run than advertising.
wiredPRworks
MAY 18, 2022
Why do so many small business owners pay for expensive advice, agree to take action. ” In the latest episode of “ Growing Social Now ,” I interviewed Barry about his book, social media, and the challenges small businesses are facing. .” Barry Moltz gets small businesses unstuck.
Doctor Spin
APRIL 5, 2023
Here are my 10 favourite PR strategies for small businesses. As a small business, having a successful PR strategy is essential for reaching your target audience and achieving growth. Luckily, plenty of PR strategies cater to small businesses needs, allowing them to compete with larger companies.
ImPRessions - Crenshaw Communications
OCTOBER 8, 2018
Social listening and monitoring offers a wealth of information about customers where they live and work. Build a community. By extension, business customers can also help one another. That’s where tech services that cater to small businesses, like Hubspot and Zendesk, have done a great job.
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