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Instead of achieving seamless operations, many companies find themselves in a web of siloed applications and inefficient processes. Over the past few years, businesses have embraced digital transformation with the promise of exponential productivity, revolutionary customer experiences and unprecedented innovation.
It's not just about why established companies struggle to embrace disruptive innovation but about how they can do it. The author, Geoffrey Moore, argues that companies struggle with disruption because of internal issues. Companies get too bogged down into fixing things rather than innovating and changing.
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In summary: it's never been as difficult as today for companies to retain their customers. To battle the current environment, customers are cutting costs, switching to cheaper alternatives and leaving brands for competitors that offer more or better value. What's the solution?
Many of the big companies have a Chief of Staff for all of their SVPs and above, and some even for VP and above. I've been a Chief of Staff for close to two years but I've held similar positions in the past without the title. People often ask me "What is it that you actually do?"
That's both for individuals and for companies, especially with regards to technology and IT. There's always something new. And Covid-19 has made it even more challenging. The new normal is different. Juggling is the new normal it seems.
Two big things happened this year for me professionally: I joined a new company starting a new job and I published my second book (on a completely unexpected topic even for me). It's my take on the much-debated question if women can have it all - career and kids - reflecting on how 2022 went for me.
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We invented inbound marketing which helped thousands of companies out there drive good-fit leads through their own website and content , and then pass them onto the sales department that though an inbound sales philosophy became able to close these leads into actual customers and so grow the company's revenue.
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The more you move up in a company and the bigger the company becomes (i.e. It's hard to persuade someone else to do what you want or to agree to the approach you are proposing so that you can execute.
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After gathering some great experience at those software companies they both set out to start their own business around content and are doing a terrific job at it. I consider myself very lucky to have some super intelligent and talented friends. Kareem and his brother Aamen are among them.
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If your company is up-to-date with what's happening in our digital world, this shouldn't surprise you. Did you know that for 69% of marketers say that converting contacts/leads into customers is their top priority for the next 12 months?
But what's worse is that COVID-19 has overtaken my inbox - I've received dozens or more emails from companies, including a bunch of irrelevant and dry press releases on how they're tackling the crisis. My LinkedIn, same story. My Twitter, likewise. Google, also. COVID-19, COVID-19, COVID-19. It's a huge crisis, I won't deny it.
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But if we look at the business world, very few companies are truly customer-first. And so many companies have never truly focused on putting the customer first, meaning completely shifting their business models. The sales department and the sales quotas rule the world as that's how most businesses make money.
Last week, September 5th, was my last day at HubSpot after almost five years at this amazing company. I'm beyond grateful for my experience at the company but the time had come to move on from Ireland and find another home for myself. It was a sad day as I'll miss all the incredible people I've met. I've learned so much at HubSpot.
In an internal meeting at HubSpot, Jon futher explained how: The problem with most companies is that they have built their company designed with my dad in mind and not me in mind. Each day, each month, and each quarter, we have to start new. ".
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Account-Based Marketing (ABM) has been a popular term over the last few years with a lot of companies jumping on it. I came across a great article from one of our agency partners at HubSpot about ABM and decided to run a whole post on it.
I've worked in agencies, SaaS and IT companies. Since I started my career, I've held about 10 different positions and switched four industries - I began in PR, moved into Marketing, then Customer Success, then Project and Program Management. So it's safe to say that I've had experience switching roles and industries.
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Not just satisfying but delighting customers is only possible when you have a company culture that puts the customer first through action. Because we know that if you focus on your customers, your business will grow better in a much more remarkable and sustainable way. But truly walking the talk is difficult.
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I recently watched a 10-minute TED talk which clearly explains why setting the right goals is the secret to success for companies. Of course, but I prefer to stay focused on the one big thing that will make the biggest difference in my life. It's also about setting the right goals for the right reasons.
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