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How to Turn a PR Crisis into a Brand Opportunity

5W PR

Acknowledge the impact of the crisis on all stakeholders customers, employees, investors, and the broader public. Engage in constructive conversations, even when faced with criticism. Conduct regular training sessions for employees on crisis communication protocols, media relations, and customer service best practices.

Crisis 78
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Procuring tech for construction

Practical Law Construction

There is no doubt that technology has been and will continue to transform construction. Technology is a wide term, but it is enough to mention concepts such as BIM and Digital Twins or look at the emphasis on modern methods of construction (MMC) in the Construction Playbook to get a feel for where construction is heading.

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Customer experience matters–except when it doesn’t (which is a lot of the time)

Communications Conversations

To my surprise my friends came back with a host of other industries where this lack of customer service and experience matters–home construction, cable TV companies, credit card companies and hair salons (that one surprised me). And the employee who served you most likely then said “my pleasure.”

Banking 92
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Why Do-It-Yourself Public Relations Is An Urban Legend

Polaris

Sharing the pros and cons of holding regular town hall meetings with employees, or. A PR professional will help you stick handle those issues by developing appropriate strategies and constructing honest messages. Outlining the benefits of having a stronger PR presence in the communities where she does business.

Publicity 100
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A New Approach to New Year’s Resolutions

Barokas

Exchanging ‘resolutions’ for ‘goals’ (not a slew of goals, but one or two meaningful, achievable goals) and ‘wishes’ (which can be a wild idea or something not fully within your control) enables constructive improvement and progress, without demanding extreme change or devaluing past achievements and present efforts.

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The Importance of Social Media in Crisis Management

Prohibition

The impact that this new form of communication has on PR and marketing has introduced many positive changes for companies looking for better ways to connect with their customers. Rather than directly contacting customer support representatives, customers frequently vent their frustrations on social media. Public squabbles.

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Why You Should Hire a Crisis Communications Agency?

Prohibition

During a crisis, leadership, internal communications, and public relations teams may use employee communication platforms to disseminate updates and critical company information. As a digital PR agency, we can assist you in creating support materials and comments to distribute to employees, customers, and the general public.