Melissa Agnes

MARCH 13, 2014

So how is Malaysia Airlines handling this crisis? A Look at Malaysia Airlines’s Crisis Communications. Malaysia airlines has demonstrated compassion, honesty and competence while handling this crisis. Let’s take a look… They established a crisis communications home base.

Crisis Communications 279

Crisis Communications Crisis Airlines Communications 279

PRSay

MARCH 9, 2017

To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. Do you really want someone known as @shroomy0021 managing your corporate communications? Braud is the go-to crisis and media expert for organizations on five continents.

Crisis Communications 160

Crisis Communications Social Media Crisis Communications 160

Melissa Agnes

FEBRUARY 10, 2015

For example: Do you have a database of your customers, clients, members or other stakeholders’ confidential information (be it their name, social security number / social insurance number, home address, phone number, banking information, etc.)? Do you obtain credit card information from your clients?

Crisis Communications 180

Crisis Communications Crisis Data Communications 180

Prohibition

JANUARY 24, 2022

Having a crisis communication plan in place ahead of time reduces confusion, ensures an effective communication flow, and improves messaging timeliness during or after a crisis. The basics of good crisis communications are the same for every company. For a free consultation, please call 0113 430 4160 now.

Crisis Communications 62

Crisis Communications Crisis Agency Communications 62

Melissa Agnes

FEBRUARY 25, 2014

Apple is in the process of fixing what The Globe and Mail has called a “gaping hole” within their security software, “which gave spies and hackers the ability to grab e-mail, financial information and other sensitive data.” A serious crisis that would even hurt the beloved Apple brand. ” What a nightmare.

Crisis Communications 232

Crisis Communications Crisis Communications Case Study 232

The Stalwart Blog

FEBRUARY 12, 2021

“It certainly is a ‘pay me now’ or ‘pay me later’ scenario,” says David Oates of San Diego- based Stalwart Communications , which offers crisis public relations for restaurants and other businesses. Key communications. When sharing information in the wake of a PR crisis, the order of communications matters, Oates says.

Crisis Communications 78

Crisis Communications Crisis Communications Employee 78

Cision

JUNE 8, 2015

The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication. What I want to do in this post is to examine how to best use social media for crisis communication.

Crisis Communications 120

Crisis Communications Social Media Crisis Communications 120

Melissa Agnes

JANUARY 29, 2015

I speak and often write about the use of mobile technology for crisis communication and crisis management. We know that, in most cases, your organization’s website should be the official home base for your crisis communications. White paper: Dark Websites as a Crisis Communications Strategy.

Crisis Communications 154

Crisis Communications Mobile Google Crisis 154

Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not?

Crisis Communications 169

Crisis Communications Crisis Communications Crisis Management 169

Onclusive

NOVEMBER 8, 2023

Corporate Communications As companies grow, corporate communications become more important. Corporate communicators regularly work with stakeholders across the organization to develop and distribute pertinent info to employees and key affiliates. Onclusive offers a proprietary media monitoring solution.

Training 195

Training Media Training Crisis Communications Reputation 195

Onclusive

AUGUST 9, 2021

Corporate Communications. As companies grow, corporate communications become more important. Corporate communicators regularly work with stakeholders across the organization to develop and distribute pertinent info to employees and key affiliates. Internal Communications. Crisis Communications.

Training 370

Training Media Training Crisis Communications Reputation 370

Shift Communications

JANUARY 22, 2018

In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. What constitutes a crisis in each branch of trust, in each of the cores? How to Fix a PR Crisis. Christopher S.

Crisis Communications 98

Crisis Communications Crisis Reputation Communications 98

Melissa Agnes

JANUARY 18, 2017

One important aspect of your organization’s successful crisis management, is being able to reach out to, and communicate with, all impacted and relevant stakeholders, in a timely and efficient fashion. Versus, is the information being kept “in their heads” or programmed to their mobile devices?

Crisis Communications 100

Crisis Communications Crisis Communications Crisis Management 100

Wadds Inc.

MAY 14, 2024

In a comprehensive review of major reports on global risk, Rod Cartwright emphasises the complex challenges facing organisations and highlights opportunities for corporate communicators. Corporate communicators should develop clear, consistent messaging that aligns with the company's values and purpose.

Corporate 52

Corporate Communications Crisis Policies 52

Onclusive

AUGUST 22, 2017

Corporate Communications. Corporate communicators regularly work with stakeholders across the organization to develop and distribute pertinent info to employees and key affiliates. Corporate communications regularly involves interaction with senior leaders and HR departments. . Internal Communications.

Media Training 397

Media Training Crisis Communications Conference Training 397

PRSay

MARCH 23, 2018

As a corporate communicator who, like others, nervously and helplessly watched the water rise, I learned about the parallels that can be drawn between the historic flood and how companies respond to their own crises. Similarly, companies can anticipate many of the resources they’ll need if a crisis strikes.

Corporate 108

Corporate Communications Crisis Management Crisis 108

5W PR

OCTOBER 1, 2024

PR can profoundly shape brand perception through crisis management—effective crisis communication to mitigate damage from negative events and restore trust.  Involvement in community initiatives and philanthropic activities can enhance the brand’s reputation as a responsible corporate citizen. 

Brand 88

Brand Branding Crisis Management Crisis Communications 88

Cision

DECEMBER 14, 2015

you can expect only a small fraction of your potential audience will ever receive your communication, much less act upon it. In a crisis you may find yourself in a situation where rather than pushing information out to influencers, media and customers, instead they are attempting to pull information from you.

Crisis Communications 120

Crisis Communications Crisis Communications Facebook 120

5W PR

SEPTEMBER 24, 2024

A strong reputation can be a powerful asset in an era where information spreads rapidly. Crisis Management PR teams are on the front lines when faced with challenges such as medical errors, public health emergencies, or negative media coverage. PR plays a crucial role in effectively disseminating this information.

Healthcare 78

Healthcare Publicity Crisis Management Community 78

5W PR

MARCH 28, 2024

In the world of finance trust is king and information overload is the daily coffee. Crisis communication The financial landscape is constantly changing, and unexpected events or crises are par for the course. This empowers folks to make smart financial choices, cultivating trust in the company as a reliable information source.

Company 78

Company Publicity Financial Crisis Communications 78

Presspage

JULY 24, 2024

The future of corporate communication The corporate communication job description is changing – and PR makes up just one component of the daily work routine. If that’s not already difficult enough, another challenge complicates things further – information overload.

Marketing 78

Marketing Corporate Reputation Storytelling 78

Sword and the Script

APRIL 15, 2017

You only get one shot at making a good first impression – and that’s true for corporate apologies too. Somehow as we grow up, those principles we learned as kids are beaten out of our collective corporate being. This is true of messaging, positioning, press releases and corporate apologies. 1) The incomplete corporate apology.

Corporate 78

Corporate Airlines How To Crisis 78

Reputation Us

NOVEMBER 7, 2023

HOW TO HANDLE A CONFIDENTIAL, CORPORATE LEAK. According to Intralinks, an M&A research group which studies corporate deal leaks , 8.8 According to Intralinks, an M&A research group which studies corporate deal leaks , 8.8 Creating a robust crisis communication plan is imperative. Secure Communication.

Reputation 78

Reputation Real Estate Internal International 78

Prakkypedia

JULY 8, 2014

So you’ve just landed a new corporate communications role. And naturally, I’ve been focused on all the things a good corporate communications manager should have in place. My five things to address in your first week as a Corporate Communications Manager: 1. Is there an existing communications strategy?

Corporate 107

Corporate Communications Guidelines Crisis Communications 107

Waxing UnLyrical

MAY 6, 2013

Boston and the world recently got an unfortunate and disturbing lesson on and reminder of the power…and the perils…of information access. The perils lay in the ability of anyone, anywhere…at any time…to acquire information that, sadly, could be used to inflict harm on others. We’re past that point. Lutoslawski, May 6, 1906” [1920].

Publicity 101

Publicity Government Crisis Communications Nonprofit 101

5W PR

AUGUST 12, 2024

The company’s communication with customers regarding compensation for disrupted travel failed to consider the challenge of resolving such a high volume of issues in a timely manner, leading to a secondary wave of frustration directed specifically at Delta. In this case it added more problems and extended the life of a negative story.

Airlines 60

Airlines Case Study Reputation Study 60

PRSay

AUGUST 31, 2021

Taking a wait-and-watch approach to crisis communications is often an overlooked PR tactic. Plenty of smart people in communications disagree with this method. But going directly into responsive crisis mode isn’t always the answer. But going directly into responsive crisis mode isn’t always the answer.

Crisis 166

Crisis Crisis Communications Nonprofit Social Media 166

The Proactive Report

NOVEMBER 1, 2022

If the communication coming from the company is misconstrued or misunderstood, you could end up in a world of hurt. There are many instances of corporations falling short with their communications. Create a crisis communication strategy to follow, if one of these issues arises.

Communications 130

Communications Social Media Employee Crisis 130

Doctor Spin

FEBRUARY 22, 2024

Here we go: Public Relations Objectives Spin Academy | Online PR Courses Public Relations Objectives Public relations (PR) plays a crucial role in shaping public opinion by strategically managing the spread of information between an organisation and stakeholders , influencers , and publics. Coach and prepare corporate spokespeople.

Publicity 52

Publicity Public Affairs Journalism Corporate 52

PRSay

JULY 1, 2022

In our initial edition of the “Public Relations Handbook,” we discussed how one company had incredibly transmitted information via satellite from the United States to Japan, with a two-way, closed-circuit television between Tokyo and Chicago. There were newspapers, magazines, wire services, trade publications, TV and radio.

Handbook 191

Handbook Publicity Newspapers Television 191

Solo PR Pro

MAY 11, 2021

There’s a whole community of like minded people you can lean on. 5 solo PR pros advise on crisis communications. This month, we asked our panel of solo PR pros to share how they deal with a client crisis. Joe Culotta, What's Up Communications. Michael Ares, MDA Corporate Marketing, LLC. That’s my job.

Crisis 115

Crisis Crisis Communications Exercises Communications 115

Landis PR

MAY 9, 2022

Successful crisis communications strategizing occurs before an incident. Product recalls, natural disasters, pandemics, leadership and employee issues are all grounds for crisis communications. Get Your Crisis Team Together: Convene your team as quickly as possible to establish roles and responsibilities.

Crisis 59

Crisis Communications Crisis Communications Guidelines 59

PRSay

DECEMBER 18, 2019

In the new era of corporate responsibility, large organizations increasingly turn on a dime when faced with criticism on social media. For PR practitioners, crisis managers, and the organizations they counsel, the NBA episode offers some valuable tips. He has written on crisis management and corporate responsibility for Law360.

Corporate 100

Corporate Crisis Management Crisis Government 100

5W PR

OCTOBER 18, 2023

Health and wellness communication In the health and wellness sector , communication plays a crucial role in promoting well-being and safety. Brands in this industry are trusted sources of accurate information that empowers consumers to make informed decisions about their health.

Brand 78

Brand Branding Crisis Communications Healthcare 78

Waxing UnLyrical

JULY 24, 2015

The moon must be in the seventh house, or something, because all of a sudden all I see and hear is about digital crisis communications. Among other storied clients, Andy worked with Tylenol during its 1982 crisis , now a classic case study for communicators of all ages and stages. Image: Dingzeyu Li via Unsplash.

Crisis Communications 40

Crisis Communications Crisis Communications Pinterest 40

PRSay

DECEMBER 2, 2020

Gordon Johndroe , vice president of global media relations and public affairs for the Chicago-based aircraft manufacturer, spoke to members of PRSA’s Corporate Communications Section in the Nov. 5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”.

Crisis Management 107

Crisis Management Crisis Crisis Communications Airlines 107

Bianchi Biz Blog

JUNE 27, 2024

Sunil Puri, Managing Director, Mileage Communications The information in this post originally appeared on Public Relations Global Network’s blog. We are pleased to share the next post in a series of in-depth profiles of key international markets written by one of our PRGN partners.

Meeting 89

Meeting Marketing Print Local 89