Melissa Agnes

SEPTEMBER 3, 2014

I get asked this question often: “How can I convince management that it’s in our best interest to invest in a crisis plan?” The two best ways to sell upper management on a crisis plan. What is a crisis plan, how does it work and why is it the answer? 1) Prepare a presentation. What’s in it for them?

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Remote PR Jobs

OCTOBER 29, 2024

Crisis Management Skills Crises can be intense, but that’s when communication and problem-solving skills shine. Highlight any experience you have with crisis communication , problem-solving, reputation management, or handling sensitive issues. This includes HubSpot , Google, and Coursera certifications.

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Publicity How To Examples Crisis Management 221

The Proactive Report

MARCH 27, 2020

And, as history has shown, brands that remain in-market with consistent messaging come out of a crisis ahead of their competitors. This is the time to show what you’re doing in this time of crisis. If possible, find ways to tie your business offering to the crisis in ways that could make life easier right now. Plan Ahead.

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Melissa Agnes

SEPTEMBER 25, 2014

For an organization which overcomes the initial shock of a breaking crisis, successfully wrestles control over it and ultimately puts the reputational fires out, it’s natural to want to return to business as usual as soon as the crisis seems to have passed. Post-crisis review. Natural but foolhardy. Food for Thought'

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Crisis Management Crisis Airlines Energy 239

Remote PR Jobs

JANUARY 14, 2025

Media relations, content creation, crisis communication, project management along with many transferable skills can be relevant when selecting the perfect candidate. Consider what qualifications PR teams look for in hiring, look at trends of major firms and on hiring websites to get a better lay of the land.

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Melissa Agnes

JUNE 8, 2014

Welcome to episode #001 of The Crisis Intelligence Podcast with Captain Chris Hsiung and Shino Tanaka. When I think “crisis intelligence” I immediately think of the Mountain View Police Department in Silicon Valley. It’s a conversation that impressed and inspired me. I hope it does the same for you. Running time: 56:40. Get connected!

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Onclusive

MARCH 31, 2021

A communications crisis can be one of the most difficult situations in your career. Crisis preparedness, internal education and having the right tools can aid you before a crisis hits. Crisis situations require research so that you can address the circumstance thoughtfully, and multi-channel rapid response.

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ImPRessions - Crenshaw Communications

FEBRUARY 26, 2018

Of course, customers squawked, and media had fun poking fun at the chain with endless poultry jokes and mocking tweets. in its response to the mini-crisis. The post KFC Crisis Response Is A PR Win appeared first on Crenshaw Communications. And who wants to eat at a place run by. Well done, KFC.

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Crisis Reputation Newspapers Creativity 189

Ronn Torossian

JULY 2, 2018

Of course, as valuable as social media can be in the right circumstances, it also adds a certain level of uncertainty to a crisis communication strategy. The post 7 Tips For Handling Crisis Communications on Social Media appeared first on 5WPR CEO Ronn Torossian Founder's Blog.

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Melissa Agnes

MARCH 18, 2014

By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team. Better understanding the crisis of flight MH370. All of this was aptly discussed in the article “ A look at Malaysia Airlines’ Crisis Communications During the Crisis of Flight MH370 ” posted by Melissa Agnes on this website.

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Airlines Crisis Privacy Case Study 256

Presspage

NOVEMBER 8, 2024

To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Let’s start with what crisis communication is. What is crisis communication? However, crisis comms isn’t just about the actual communication part.

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ImPRessions - Crenshaw Communications

JULY 23, 2024

It was then up to Crowdstrike CEO George Kurtz to respond to the crisis. Swift acknowledgment and ownership of the crisis is key Crowdstrike’s response came as a status post on X. Accountability is essential to win public approval, but it can be very tricky in a crisis situation that exposes a business to legal liability.

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Leadership Crisis Airlines System 170

NewsWhip

OCTOBER 21, 2020

It’s called Crisis Dashboard , and it will enable both communicators and journalists to unpack, in real time, all the public dimensions of any acute news event. The Crisis Information Gap. Crisis Dashboard. The Crisis Dashboard changes this. For global companies, reputation is the new gold.

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Onclusive

JUNE 29, 2018

This month, AirPR hosted the webinar “How to Protect Your Brand in a PR Crisis.” From Facebook to Starbucks, no brand is safe from a communications crisis. How crisis communications has changed. A crisis can accelerate more rapidly and responses from your brand need to occur quickly. Understand your audience. Be flexible.

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Melissa Agnes

MAY 23, 2016

Your crisis management governance model serves as one of the foundational elements of your entire crisis management program. It defines everything from the structure, roles and responsibilities of your crisis team, straight through to your internal escalation process. How to structure your crisis management governance model.

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ImPRessions - Crenshaw Communications

APRIL 18, 2023

Reputation management tends to touch a number of business functions, including legal, customer experience, sales, marketing, and — of course, communications. Ways To Safeguard Brand Reputation Most companies will never experience a large-scale brand reputation crisis — that’s the good news.

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Melissa Agnes

MARCH 7, 2016

A couple weeks back, I published an article that discussed best practices for communicating with your key stakeholders in a crisis. And yet, as important as your internal stakeholders are, internal crisis communications can be one of the easiest things to overlook in the hustle and bustle of real-time crisis management.

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ImPRessions - Crenshaw Communications

SEPTEMBER 20, 2017

Public relations people like to talk about anticipating or “getting in front of” a crisis; in fact, for a taste of a real-life crisis simulation, check out this stress-inducing story by The New York Times ‘ Sapna Maheshwari. And what can we learn from how Equifax handled the crisis? How did it escalate?

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Agility PR Solutions

MARCH 9, 2020

Of course, retailers, business […]. The post Coronavirus crisis’ consumer impact—new data on purchase decisions and behaviors appeared first on Agility PR Solutions.

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Deirdre Breakenridge

OCTOBER 22, 2014

And do it better of course! Crisis PRStudChat Crisis PR Halloween PR Nightmares' · Your company has invested a lot in a new product and the CEO is expecting headlines. But the product itself is not breaking news. Budgets for 2015 are in. How do you plan to do more with less?

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Onclusive

AUGUST 22, 2017

Crisis Communications. If this year’s PR boo-boos didn’t show us the importance of having crisis communications strategies in place, we’re not sure what will. Reputation management and crisis communications are not an airbag that goes off when something bad happens; they are a seatbelt your brand should always wear. .

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Media Training Crisis Communications Conference Corporate 397

Melissa Agnes

MAY 22, 2014

Clearly indicate when to jump in and respond and when to escalate the situation to the crisis management team. Determine the necessary actions that need to be taken (whether it needs a response, to simply be monitored or to be escalated to the crisis team). Of course this response flow chart is only one piece of the puzzle.

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PRSay

JUNE 23, 2021

Preparing for these increasingly sophisticated threats and containing the damage when attacks occur requires a level of experience and expertise beyond that of a company’s day-to-day crisis team. Build a dedicated cyber-crisis team. Here are six things to think about: 1. Make key decisions ahead of time. Watch your language.

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ImPRessions - Crenshaw Communications

FEBRUARY 4, 2020

It’s a classic case of what not to do in a crisis situation. Even the most brilliant crisis response wouldn’t have solved the problem, yet it could have ameliorated some of the resulting coverage and reputation damage. Here’s where Iowa officials ran afoul of the crisis PR playbook. But it’s definitely a mess. What went wrong?

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ImPRessions - Crenshaw Communications

NOVEMBER 23, 2020

This is because the two compete for budget, and because marketing is seen as a proactive discipline responsible for driving growth, while communications is considered more defensive, involving crisis and reputation management. It never went away, of course. PR must communicate values, not just message points. Innovation still rules.

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Trends Communications Employee Corporate 407

Melissa Agnes

JULY 29, 2014

This, of course, can also work against you. For example, a visual crisis (an explosion, a natural disaster, people being injured or falling ill, etc.) So what does the reality of “visual content being epic” mean for your crisis plan? Crisis and Issues Management Crisis Communications Food for Thought'

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ImPRessions - Crenshaw Communications

AUGUST 4, 2022

Of course, speed and relevance are all-important in social media, but staff experience counts, too. I’ll flesh out strategies in my next post, but the steps toward cancel club redemption are similar to any reputation crisis playbook – but on steroids.

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Construction Social Media Crisis Reputation 385

Melissa Agnes

AUGUST 20, 2014

Read: Teaching Crisis Communication: Embracing the Research to Practice Model. Here is how I’ve integrated these stages into courses. Faculty might have students create blogs, use a course learning software’s discussions, or even create a Facebook Group. Read: A Look At Academic Research on Crisis Communication From #AEJMC14.

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Social Media How To Infographics Media 279

Melissa Agnes

NOVEMBER 20, 2018

Discover how utility company, Alectra, successfully manages issues and crises as a regular course of business—and how their learnings and successes can be implemented into your crisis ready program. Utility companies are no stranger to the multitude of challenges that present themselves in times of crisis. About this episode.

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Crisis Management Crisis Government Crisis Communications 133

ImPRessions - Crenshaw Communications

DECEMBER 23, 2021

Of course, the changes we see aren’t usually sudden. The move to ban third-party cookies has precipitated an “identity crisis” in digital advertising. As we turn the page on the year, it’s time to look at the trends that affect PR and marketing communications. Marketers look beyond products.

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Onclusive

JUNE 1, 2023

Forward-thinking brands are already embracing the strategic advantages that social listening tools can offer when it comes to managing brand reputation, crisis detection, and optimising comms strategy. You can course correct your comms strategy when overall sentiment dips and immediate action is required.

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Strategy Communications Reputation Measurement 370

Melissa Agnes

NOVEMBER 23, 2014

Welcome to episode #025 of The Crisis Intelligence Podcast, with Melissa Agnes and Maanit Zemel. Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously. Check out our Crisis Intelligence Blog.

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Policies Crisis Crisis Management LinkedIn 263

Melissa Agnes

AUGUST 10, 2014

Welcome to episode #010 of The Crisis Intelligence Podcast, with Melissa Agnes and Tegan Ford. We recently heard from Professor Karen Freberg about the challenges of teaching crisis communication and designing a course that is both theoretical and practical. Advice for students currently studying crisis communications.

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Melissa Agnes

APRIL 10, 2014

By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team. when a crisis happened it was common practice for an organization to withhold information, particularly if the information was incomplete or involved an organization’s Intellectual Property (e.g. Read: What is your Ideal Crisis Response Time?

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Social Media Crisis Crisis Communications Media 248

Deirdre Breakenridge

JULY 28, 2014

Of course, treating every meeting as if it were a first means more time and effort on your part. Determine the best time of day to review and answer emails (unless it’s an emergency or crisis situation) and you will realize you’re saving an hour or more that can be put to much better use. #2:

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Reputation Us

SEPTEMBER 18, 2023

On October 13, 2023, ReputationUs ’s (RepUs) President Casey Boggs will orchestrate and instruct a communication-based workshop for more than 30 national police department’s Captains, Sergeants, Majors and Lieutenants during the Southern Police Institute ’s 150 th Administrative Officer’s Course.

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ImPRessions - Crenshaw Communications

NOVEMBER 19, 2021

A designated internal resource like a PR Manager or Communications Director will need to manage the agency, handle responses, course-correct, and communicate up the ranks on progress and outcomes. Of course, the PR agency team can and should help its client develop, shape and communicate their story. You need instant results.

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