PRSay

MARCH 9, 2017

To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. Do you really want someone known as @shroomy0021 managing your corporate communications? Until the company fills the void with accurate information, @shroomy0021 is currently the spokesperson for the event.

Crisis Communications 160

Crisis Communications Social Media Crisis Communications 160

Onclusive

AUGUST 22, 2017

Corporate Communications. Corporate communicators regularly work with stakeholders across the organization to develop and distribute pertinent info to employees and key affiliates. Corporate communications regularly involves interaction with senior leaders and HR departments. . Crisis Communications.

Media Training 397

Media Training Crisis Communications Conference Corporate 397

5W PR

APRIL 5, 2025

This team typically includes: Senior leadership representatives Communications professionals Legal counsel Subject matter experts Operations managers Human resources personnel Each team member should have clearly defined roles and responsibilities, with designated backups for key positions.

Crisis 78

Crisis Communications Crisis Communications Crisis Management 78

Reputation Us

APRIL 24, 2025

BEFORE a Cyber Attack: Proactive Public Relations Goal: Build trust, prepare messaging, and establish communication protocols. Crisis Communication Planning Develop a cyber incident response plan that includes communication strategies. Communicate what is known, whats being done, and what users should do.

Publicity 78

Publicity Crisis Communications Reputation Exercises 78

Onclusive

APRIL 29, 2021

Before, during and after a PR crisis, information and communication are key. There are very few crisis situations where less communication is better. It is almost always the case that more communication, and more well-informed communication, is the best strategy. DO prepare to move fast.

Crisis 367

Crisis How To Crisis Communications Reputation 367

5W PR

MARCH 13, 2020

Anyone right now will understand and accept an employee that could be potentially be infected with the virus, and that might have come into contact with others. What the public will not accept is if you knew this information and did not share it, or if you weren’t fully prepared. Crisis Communications Plan.

Crisis Communications 116

Crisis Communications Crisis Communications Guidelines 116

5W PR

OCTOBER 15, 2024

In crisis management , PR assumes a pivotal role. Developing a well-thought-out crisis communication plan, maintaining transparency and honesty, effectively utilizing social media, managing media relations, and engaging with stakeholders are all essential for navigating crises and minimizing reputational damage.

Crisis 78

Crisis Crisis Communications Crisis Management Reputation 78

Melissa Agnes

MARCH 7, 2016

Depending on your organization, your internal stakeholders can be anyone from your employees, to your volunteers, candidates, and so on. And yet, as important as your internal stakeholders are, internal crisis communications can be one of the easiest things to overlook in the hustle and bustle of real-time crisis management.

Crisis Management 174

Crisis Management Crisis Crisis Communications Employee 174

5W PR

JANUARY 22, 2025

Social media amplifies both positive and negative messages, making swift, strategic crisis management more critical than ever. Crafting Your Crisis Communication Strategy When crisis strikes, your response must be immediate, accurate, and appropriate for each communication channel.

Crisis Management 78

Crisis Management Crisis Crisis Communications Training 78

Onclusive

AUGUST 9, 2021

As companies grow, corporate communications become more important. Corporate communicators regularly work with stakeholders across the organization to develop and distribute pertinent info to employees and key affiliates. The truth is that internal communications are really important to how things get done in any organization.

Training 370

Training Media Training Crisis Communications Reputation 370

5W PR

FEBRUARY 17, 2025

Customers, stakeholders, and employees may all feel betrayed, making it difficult to regain their confidence. However, with a structured approach focused on transparency, communication, and meaningful change, businesses can recover and even emerge stronger.

Crisis 78

Crisis Brand Branding Case Study 78

5W PR

APRIL 22, 2025

For small businesses, even the loss of a few key employees can create significant operational disruptions. Employee-related crises often require immediate attention to maintain business continuity. The SAG-AFTRA strike of 2023 demonstrated how labor issues can impact businesses across entire industries.

Examples 78

Examples Small Business Insurance Insurance 78

Stuart Bruce

OCTOBER 30, 2014

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. But public relations has always depended on persuasion, information, advocacy, the truth.

Crisis Communications 148

Crisis Communications Transportation Conference Social Media 148

Melissa Agnes

APRIL 22, 2014

By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. A key part of any crisis communications plan is identifying key segments of your audience and prioritizing your response efforts. How news of a crisis travels is a critical reason why plans should be updated.

Crisis 220

Crisis How To Crisis Communications Banking 220

5W PR

JANUARY 24, 2025

Their behind-the-scenes content and player-focused videos regularly generate millions of views by matching TikTok’s informal, authentic style. The NFL’s TikTok strategy shows how traditional brands can adapt to new platforms.

Social Media 109

Social Media Brand Branding Crisis Management 109

PRSay

MARCH 19, 2020

As the situation continues to unfold, here are six crisis communications lessons from past pandemics to keep in mind: 1. Given the uncertainty about the coronavirus and what still lies ahead, ongoing crisis planning should concentrate on worst-case scenarios. Enlist employees. Plan for the worst. Mind your language.

Crisis Management 214

Crisis Management Crisis Crisis Communications Employee 214

5W PR

APRIL 10, 2025

The regulations also extend to digital communications, including websites, social media, and virtual events. PR professionals need to understand what technical information can be shared publicly versus what requires special handling or licenses. This includes customers, suppliers, investors, and regulatory authorities.

Technology 78

Technology Communications Training Education 78

Reputation Us

APRIL 7, 2025

Crisis management training refers to a series of activities that focus on training individuals or groups on how to manage and handle emergencies and unexpected disruptions to protect brand reputation, public trust, and corporate credibility. Creation of a crisis response plan according to specific event scenarios.

Crisis Management 78

Crisis Management Training Crisis Reputation 78

Shift Communications

JANUARY 22, 2018

To develop a more effective crisis communications strategy, we need to understand trust. When a crisis occurs, it’s generally because of two very broad reasons: something we’ve said, or something we’ve done. What constitutes a crisis in each branch of trust, in each of the cores? Crises of Character.

Crisis Communications 98

Crisis Communications Crisis Reputation Communications 98

Onclusive

APRIL 22, 2021

The best way to prepare for a crisis is to invest in a crisis communications response and management program. In a time of crisis, communicators need to act decisively and quickly with transparent responses. However, with structure, you can put together an effective crisis communications plan.

Crisis 195

Crisis How To Crisis Communications Crisis Management 195

Melissa Agnes

MARCH 10, 2014

I recently had the opportunity to join an NYU graduate class in a Twitter chat on crisis communications. There is a ton of valuable advice in the following tweets – and it’s certainly reassuring to know that these students represent the future of PR and communications. lincy_love) March 6, 2014.

Twitter 212

Twitter Crisis Communications Crisis System 212

5W PR

FEBRUARY 3, 2025

These assessments should examine: Brand messaging consistency across channels Employee social media activity Past crisis response effectiveness Stakeholder sentiment analysis Media coverage patterns Creating an Effective Crisis Response Framework When facing public criticism, speed and authenticity matter more than perfection.

Reputation 78

Reputation Brand Branding Crisis 78

5W PR

APRIL 3, 2025

CEO Kevin Johnson’s quick acknowledgment of the incident and commitment to addressing racial bias through employee training showed stakeholders the company took their concerns seriously. Crisis Response Through an Ethical Lens When crises occur, ethical principles should guide the response.

Ethics 78

Ethics Leadership Crisis Training 78

Presspage

NOVEMBER 8, 2024

To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Lets start with what crisis communication is. What is crisis communication?

Crisis Communications 78

Crisis Communications Crisis Communications Employee 78

5W PR

SEPTEMBER 17, 2024

The Dangers of Inaccuracy Misinformation can rapidly escalate a crisis, transforming a minor incident into a full-blown public relations disaster. When uncertainty looms, the public craves accurate information, and any perceived attempt to withhold or misrepresent facts can erode trust.

Crisis 78

Crisis Crisis Management Crisis Communications Training 78

5W PR

MARCH 18, 2025

Recent data shows that 45% of healthcare organizations experienced a data breach in 2022, while medical device recalls increased by 31% compared to the previous year, highlighting the pressing need for robust crisis communication strategies. Internal Communication Keep staff informed about public statements and media coverage.

Crisis 60

Crisis Healthcare Crisis Communications Crisis Management 60

Communications Conversations

APRIL 17, 2020

Those who went quiet and were going through the crisis communications playbook when it came to content on social channels. good) data is carefully measured and collected information based on a range of subject-dependent factors, including, but not limited to, controlled variables, meta-analysis, and randomization. Very honest.

Social Media 198

Social Media Brand Branding Employee 198

PRSay

NOVEMBER 9, 2021

Making communication part of 2022 planning and strategy is more critical than ever as the pandemic continues. Employees and customers increasingly expect businesses to do better, stand for something more than profits, and operate and communicate with transparency. Have consistent communication during a crisis — this is critical.

Crisis 197

Crisis Crisis Communications Crisis Management Training 197

PRSay

MARCH 25, 2019

Today, the danger is not just that employees can forward materials to external audiences with a simple keystroke. There has, perhaps, never been a greater premium on the “propriety” aspect of “proprietary information.” Your employees need to hear your news — especially bad news — before the public does.

Internal 156

Internal International Communications Employee 156

5W PR

FEBRUARY 11, 2025

An MIT study found that false news spreads six times faster than accurate information on Twitter, with emotional responses driving rapid sharing. Training Your First Line of Defense Employees represent both the greatest vulnerability and strongest asset in fighting misinformation. Social media amplifies these challenges.

Brand 78

Brand Branding Viral Training 78

Prowly

FEBRUARY 20, 2025

RUN ALL YOUR PR FROM ONE PLACE Benefits of a communication plan Communication plan is a strategic document that outlines how your organization shares information with specific audiences to achieve your desired goals. Stakeholders: Internal employees and shareholders. Secondary audience: Industry journalists and bloggers.

Writing 104

Writing Communications How To Internal 104

The Stalwart Blog

FEBRUARY 12, 2021

Key communications. When sharing information in the wake of a PR crisis, the order of communications matters, Oates says. Employees should always be looped in before anyone else, he says, using the most effective mode of communication to reach them, whether it’s emails, texts or social media.

Crisis Communications 78

Crisis Communications Crisis Communications Employee 78

Cision

AUGUST 30, 2016

Watch for issues around the globe and the impact they may have on your business, clients, customers and employees. This one is a no-brainer and super easy, but take 15 minutes to double check cell phone numbers and contact information for the response team. ET today for the webinar Managing Communication Challenges.

Crisis 220

Crisis Crisis Communications Crisis Management Exercises 220

Melissa Agnes

MARCH 18, 2014

As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms.

Airlines 256

Airlines Crisis Privacy Case Study 256

5W PR

APRIL 26, 2025

The FTC recommends monthly security awareness communications to keep customers informed without overwhelming them. .” Creating Customer-Friendly Security Documentation Your security documentation should answer common customer questions clearly. Include visual aids and simple explanations of your security practices.

Small Business 78

Small Business Communications Privacy Local 78

5W PR

APRIL 5, 2025

The core crisis team should include representatives from: Executive leadership Communications and public relations Legal department Operations management Human resources Information technology Security Each team member needs clearly defined roles and responsibilities.

Crisis Management 60

Crisis Management Crisis Crisis Communications Resources 60

Presspage

MARCH 10, 2021

Miami Airport: emergency communications and fact-checking In September 2017, Hurricane Irma hit the east coast of the United States. The category 5 hurricane caused widespread damage and dramatically disrupted communications, making people turn to social media for information.

Crisis Communications 78

Crisis Communications Examples Crisis Communications 78