Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not?

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Melissa Agnes

JANUARY 22, 2015

I’ve written in the past about BBC’s Ebola crisis communication strategy to help educate West Africans and keep them healthy and Ebola-free. But it’s not just in communicating and educating about Ebola that BBC is excelling. Their entire communications strategy is one that can and should be used as an example.

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Crisis Communications Crisis Strategy Communications 154

The Stalwart Blog

AUGUST 15, 2014

I recently came across a post in a Facebook group that called out GoGo SqueeZ, a company that makes baby food pouches. This is a big no-no when it comes to crisis communication. As a mom, I’m always interested in product recalls or issues related to baby products.

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Crisis Communications Crisis Communications Facebook 138

Cision

JUNE 8, 2015

The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication. What I want to do in this post is to examine how to best use social media for crisis communication.

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Crisis Communications Social Media Crisis Communications 120

Melissa Agnes

MARCH 7, 2014

The below image was brought to my attention in a LinkedIn group discussion and I thought it was quite comical, so I wanted to share it here with all of you! It’s also true that Twitter (and other social media platforms) need to be a part of your crisis communications strategy. Image credit .

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Crisis Communications Crisis Training LinkedIn 249

Melissa Agnes

OCTOBER 20, 2014

That said, it’s the first time that I’ve seen WhatsApp – which is the most commonly used “chat app” in Africa, the middle east and beyond – used as a means for crisis communication and it’s BBC that has taken the initiative. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd.

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Remote PR Jobs

MARCH 26, 2025

Joining The Communications Network Slack Channel and the Mixing Board can also be beneficial. Beyond networking, these associations provide professional development opportunities focused on PR strategy, crisis communications, media strategy, and reputation managementessential skills for any freelancer looking to stand out.

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Communications LinkedIn Crisis Communications Reputation 149

Stuart Bruce

OCTOBER 30, 2014

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. The debate was chaired by Lord Black, a director of the Telegraph Media Group.

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Crisis Communications Transportation Conference Social Media 148

5W PR

JANUARY 22, 2025

Social media amplifies both positive and negative messages, making swift, strategic crisis management more critical than ever. Building Your Crisis Response Foundation A strong crisis management strategy starts long before any issues arise. Start by acknowledging the issue and sharing what you know.

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Melissa Agnes

AUGUST 20, 2014

Read: Teaching Crisis Communication: Embracing the Research to Practice Model. Faculty might have students create blogs, use a course learning software’s discussions, or even create a Facebook Group. Read: A Look At Academic Research on Crisis Communication From #AEJMC14. Studying / Teaching Crisis Communication'

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Social Media How To Infographics Media 279

Melissa Agnes

MARCH 7, 2016

But while external communications are typically top of mind in a crisis (at least for the organizations with a mindset on communication), there is an equally important stakeholder group that is often overlooked when it comes to crisis management: the internal stakeholders. Let’s take a look.

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Crisis Management Crisis Crisis Communications Employee 174

5W PR

MARCH 31, 2025

Crisis Management and Compliance When compliance issues arise, PR teams must be prepared to respond quickly and appropriately. A well-prepared crisis communication plan should outline specific procedures for addressing compliance-related incidents while maintaining regulatory adherence.

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Guidelines Crisis Communications Policies Healthcare 78

Agility PR Solutions

JULY 28, 2021

The executive branch of the European Union hit the group […]. The post Corporate collusions, crisis communications and regulations appeared first on Agility PR Solutions.

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Crisis Communications Corporate Crisis Communications 86

Stuart Bruce

MAY 30, 2022

I recently did a webinar for the PRCA (Public Relations and Communications Association) on crisis comms in sport.

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Crisis Communications Sports Crisis Communications 78

Wadds Inc.

JANUARY 24, 2025

Speaking at a webinar organised by the CIPR Crisis Communications Network , Younger explained that reputation is shaped by two key factors: capability and character. An organisation's ability to withstand a crisis depends on how different stakeholder groups assess these two aspects of reputation.

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Company Ethics Reputation Leadership 105

5W PR

MARCH 28, 2025

Stakeholder Communication Strategies Different stakeholder groups require tailored communication approaches during crises. A McKinsey analysis found that companies with segmented crisis communication strategies saw 40% better stakeholder retention rates post-crisis.

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Financial Technology Leadership Reputation 78

Melissa Agnes

JANUARY 18, 2017

. – we can’t overlook the importance of one-on-one, more personable communications that aim to maintain and strengthen your important relationships, throughout the management of a crisis. Who’s responsible for these communications? Image Credit: Shutterstock / Rawpixel.com.

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Crisis Communications Crisis Communications Crisis Management 100

5W PR

FEBRUARY 8, 2025

Companies like Unilever use AI-powered sentiment analysis to gauge how different cultural groups respond to campaign elements. Managing Cultural Crisis Communications When cultural missteps occur, swift and culturally appropriate response is critical.

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Local Training Data Consumer 78

5W PR

FEBRUARY 3, 2025

Organizations should develop communication frameworks that can adapt to rapidly changing social contexts while maintaining brand authenticity. Consider these elements: Message Testing : Use focus groups and social listening to gauge how different audiences might interpret communications before broad release.

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Reputation Brand Branding Crisis 78

Melissa Agnes

SEPTEMBER 29, 2014

Within my group, I had delegates from the Dubai Health Authority, Ministries of Health, the Autism Center and others. I had the pleasure of spending 6 hours with a group of men and women from the United Arab Emirates (UAE) and Saudi Arabia that are doing amazing things for their respective organizations on social media.

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Social Media Hotels Media Government 214

PRSay

JULY 23, 2020

Helio Fred Garcia is president of the crisis management firm Logos Consulting Group and executive director of the Logos Institute for Crisis Management & Executive Leadership. 10, Garcia will lead PRSA’s Crisis Communication Virtual Master Class , an in-depth immersion on best practices related to crisis management.

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Onclusive

APRIL 22, 2021

The best way to prepare for a crisis is to invest in a crisis communications response and management program. In a time of crisis, communicators need to act decisively and quickly with transparent responses. However, with structure, you can put together an effective crisis communications plan.

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Crisis How To Crisis Communications Crisis Management 195

Buchanan PR

FEBRUARY 14, 2024

Photo by Camilo Jimenez on Unsplash In the fast-paced and ever-evolving landscape of healthcare, effective crisis communication is paramount for maintaining a positive brand reputation. In this blog post, we will explore strategies for effective crisis communication in healthcare settings. Contact us today.

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Crisis Communications Healthcare Crisis Communications 66

5W PR

APRIL 5, 2025

Studies indicate that teams who participate in crisis simulations at least twice yearly show significantly improved performance during actual crises. Implementing Effective Crisis Communication Strategies Communication forms the backbone of successful crisis management.

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Crisis Management Crisis Crisis Communications Resources 60

Melissa Agnes

SEPTEMBER 2, 2014

A good crisis professional will serve behind the scenes, providing you with counsel throughout the duration of the crisis. Identify your most important audience / stakeholder groups. Draft appropriate communications / responses / updates. Determine the best channels to disseminate your crisis communications.

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Crisis Management Crisis Reputation Resources 264

Melissa Agnes

OCTOBER 6, 2014

What channels do you need to communicate on? Prior to a crisis or emergency, part of your prep work is to identify your stakeholder groups (both internal and external) and to assess and determine how and where each group likes to receive important information. Crisis Communications'

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Crisis Meeting Communications How To 244

PRSay

NOVEMBER 9, 2021

When planning for 2022, leaders must develop or refresh both business continuity and crisis communication plans. Start by identifying key risks and high-potential crisis scenarios for your business. The plan should include a leader and cross-functional team responsible for initial response and communication strategy.

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Crisis Crisis Communications Crisis Management Training 197

Prohibition

DECEMBER 17, 2021

When a crisis hits the news, we are reminded of a valuable lesson: that companies and businesses often have to act fast in order to prevent further damage from taking place. Crisis communications is an important aspect to tackle as a business owner. This guide is written to assist in every aspect of crisis communication.

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Crisis Communications Crisis Communications Crisis Management 62

Reputation Us

APRIL 7, 2025

This guide highlights the importance of crisis management training, what it entails, and how it helps businesses navigate and recover from reputational threats. What Is Crisis Management Training? Crisis Communication Effective communication is vital during crises. Addressing stakeholders concerns.

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Crisis Management Training Crisis Reputation 78

Wadds Inc.

NOVEMBER 21, 2024

In her new book Strategic Reputation Management , crisis communications expert Amanda Coleman argues that reputation is earned and not managed. She argues that in this era of technological change, low trust and post-COVID ramifications require a fresh look at what makes a reputation and its management.

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Reputation Crisis Communications Crisis Measurement 52

Stephen Waddington

OCTOBER 1, 2020

I chair a networking group of entrepreneurs. Coombs developed Situational Crisis Communication Theory (SCCT). He is the author of numerous books on crisis management. False dawn and societal fractures We expected the crisis to be over by now, but we’ve now learnt that the easing of lockdown in June was a false dawn.

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Crisis Management Crisis Crisis Communications System 208

Stuart Bruce

JULY 15, 2014

For example, last autumn, an initiative by British Gas, which is owned by FTSE 100 group Centrica, to use its Twitter account to promote customer service was greeted by hundreds of tweets pouring scorn on the company’s decision to raise energy prices ahead of winter.”.

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Social Media Public Affairs Media Crisis Communications 132

PRSay

DECEMBER 22, 2023

Often, communication professionals think first about the message as it would play out in the press, on social media or in a soundbite, but a sometimes-forgotten audience is the employees, staffers and frontline workers who also have to work within an organization facing a crisis. Participate in reflective dialogue.

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Crisis Management Crisis Crisis Communications Ethics 159

Melissa Agnes

MAY 20, 2015

and I have to say that I’m pretty astonished at their lack of crisis communications since the oil spill occurred. Communication is key for successful crisis management. Some comments and takeaways on Plains All American Pipeline’s crisis communications. “Click to tweet” functions.

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Crisis Crisis Communications Crisis Management Twitter 154

NewsWhip

MAY 26, 2020

Two years ago NewsWhip was fortunate enough to add Clyde Group as a new client. Clyde Group is a high-growth, PR & Public Affairs firm with a tremendous track record of success in Washington. What makes working for and working with the Clyde Group unique? Clyde Group does a fair amount of crisis work.

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Groups Crisis Management Crisis Public Affairs 78

PRSay

JULY 31, 2024

Like the parents of most grade-school-age children, I belong to the Facebook group run by my daughters’ school. Initially set up by the Parent Teachers Association, the group has an ambitious and lofty title — “Partners in Education.” One day, I noticed a post in this Facebook group from one of my fellow “partner” parents.

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Reputation Facebook Social Media Study 166

Cision

APRIL 13, 2016

says it’s more important to add value with your crisis communication than to try and spin the issue. In this interview, he shares the steps your brand should take when a crisis arises, how to use social media in your crisis communication plan and why you need to avoid cliché statements when dealing with crises.

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Crisis Communications Crisis Social Media Reputation 120