Melissa Agnes

OCTOBER 20, 2014

That said, it’s the first time that I’ve seen WhatsApp – which is the most commonly used “chat app” in Africa, the middle east and beyond – used as a means for crisis communication and it’s BBC that has taken the initiative. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd.

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Melissa Agnes

JULY 6, 2014

She’s an engaging professor at the University of Louisville, in Kentucky, who teaches and researches on subjects like social media for PR and crisis communication – and she’s about to take this semester’s crisis communications grad class to a whole new level. How, you might ask?

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Melissa Agnes

JULY 20, 2014

Sara is one of those fabulous attorneys who fully “gets” the realities of crisis communication today, which is why I absolutely wanted to sit down with her and discuss how professionals can overcome the legal challenges of crisis communication.

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Prowly

MAY 14, 2020

Learn everything you need to prepare for a crisis. The post How to Create a Crisis Communication Plan (Updated for COVID-19) appeared first on Prowly Magazine.

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Onclusive

APRIL 2, 2021

Crisis communications situations require multi-channel rapid response and research so that you can address the circumstance thoughtfully. In times of crisis, response strategy and multi-level approvals can be overwhelming. Panelists to be announced soon! Date: April 22, 2021.

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Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.

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Prowly

OCTOBER 4, 2017

If you’re thinking about putting together a crisis communications plan for your business, where do you start? Here are the basics to consider: The post What Belongs in a Crisis Communications Plan? appeared first on Prowly Magazine.

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Melissa Agnes

JULY 27, 2014

In this episode, Melissa Agnes and Greg Power, President of Weber Shandwick Canada, discuss the power of story telling in crisis communications. The reality is that a powerful story told by your organization can save you from an otherwise irreparable crisis. Enjoy the listen! Running time: 53:50. Or on Facebook.

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Onclusive

MAY 13, 2021

Download this whitepaper to read about: Actionable steps to prepare for a PR crisis “Dos” and “Don’ts” during a PR crisis How to move on from a PR crisis through reflecting on outcomes and data analysis.

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Melissa Agnes

JUNE 22, 2014

Welcome to episode #003 of The Crisis Intelligence Podcast with Melissa Agnes and Jim Spicuzza. Mobile technology can do wonders for today’s crisis communication. Within this podcast, Jim Spicuzza, CEO of CrisisGo, and I discuss the power of mobile technology in your crisis communications. Running time: 49:30.

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Melissa Agnes

OCTOBER 1, 2014

A look at CDC’s crisis communication in the initial hours of the U.S. During the press conference, Dr. Thomas Frieden, director of the CDC, was a brilliant example of how to communicate effectively while positioning himself (the CDC) as the voice of calm and authority in this highly emotionally impacting crisis.

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Presspage

NOVEMBER 8, 2024

To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Let’s start with what crisis communication is. What is crisis communication? Why is crisis communication important?

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Onclusive

APRIL 29, 2021

Join us for Crisis Communications: Preparation & Management Essentials webinar on Thursday, May 13th. In this session, our panelists will discuss steps for building effective crisis communications preparation and management plans, what to do during a crisis, as well as how to move forward.

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Ronn Torossian

JULY 2, 2018

Of course, as valuable as social media can be in the right circumstances, it also adds a certain level of uncertainty to a crisis communication strategy. The good news is that brands who learn how to use social media to their advantage can actually transform the channel … READ MORE ».

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Melissa Agnes

FEBRUARY 10, 2015

How to minimize the risk of a data breach crisis. If so, I’m getting ready to publish my next ebook, which is a collaboration with Judith Delaney , and discusses everything you need to know about mobile technology: How to keep your organization safe from hacks and how to leverage mobile as a powerful crisis communications tool.

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Agility PR Solutions

AUGUST 6, 2020

They’ve had to learn how to handle internal dialogue during a pandemic, and adapt to how COVID-19 has changed the way we communicate. The post When and how to fire a client humanely: The ultimate in crisis communications appeared first on Agility PR Solutions.

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Melissa Agnes

AUGUST 20, 2014

Read: Teaching Crisis Communication: Embracing the Research to Practice Model. Here is how I’ve integrated these stages into courses. Thus, modeling how to share the right kind of resources is very important. Read: A Look At Academic Research on Crisis Communication From #AEJMC14.

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Axia PR

MAY 17, 2022

In this episode, TCE Strategy’s Bryce Austin shares his expertise on cybersecurity and crisis communications. With host and Axia Public Relations founder Jason Mudd, he expands on data breaches and how to prevent them. Tune into this episode to learn more about cybersecurity and crisis communications.

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Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not?

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Prowly

AUGUST 29, 2017

The post Why You Need to Have a Crisis Communications Plan in Place appeared first on Prowly Magazine. With major brands from Pepsi to United finding themselves in hot water, the crises this year have shined a spotlight on why planning ahead for one of these scenarios is so important.

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Melissa Agnes

JULY 15, 2014

Here’s my take on it, in a short presentation I often give to supplement crisis communications training. The post How To Quickly Develop The Right Messaging in a Crisis – Message Mapping Helps! Crisis Communications Crisis Preparedness' That’s the power of message mapping.

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Cision

AUGUST 28, 2015

Crisis communication pros use the term “vulnerability audit.” Are you ready for a crisis? Click here to get Cision’s free crisis communication tip sheet! Determine communication channels. You should always be where the crisis is taking place. Here are six ideas: 1. Identify vulnerabilities.

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Agility PR Solutions

DECEMBER 15, 2024

This is especially true when there is no economic damage because what the public thinks can make or […] The post How social listening guides legal crisis communicationand how to do it first appeared on Agility PR Solutions.

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Melissa Agnes

APRIL 22, 2014

By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. A key part of any crisis communications plan is identifying key segments of your audience and prioritizing your response efforts. Crisis Communications' photo by: Orange Steeler.

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5W PR

JANUARY 18, 2025

Create a detailed plan that outlines roles, responsibilities, communication channels, and key messages for different crisis scenarios. Conduct regular training sessions for employees on crisis communication protocols, media relations, and customer service best practices. In a crisis, time is of the essence.

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Onclusive

APRIL 22, 2021

The best way to prepare for a crisis is to invest in a crisis communications response and management program. In a time of crisis, communicators need to act decisively and quickly with transparent responses. However, with structure, you can put together an effective crisis communications plan.

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Cision

JUNE 8, 2015

Social media adds an overwhelming complexity to crisis communication. What I want to do in this post is to examine how to best use social media for crisis communication. What I want to do in this post is to examine how to best use social media for crisis communication.

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Prowly

FEBRUARY 20, 2025

A solid communication plan is your secret weapona strategic blueprint that maps out exactly how your organization delivers the right message to the right audience at the right time to crush your goals. Today, we'll show you how to write a comms plan the easy way, with steps and examples that anyone can follow.

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Cision

AUGUST 25, 2016

Without a crisis communications plan in place, no one will know what to do when problems arise during your event,” says Cision Content Strategist James Rubec, one of the speakers during next week’s Managing Communication Challenges webinar. A crisis communications plan will ensure you know how and whom to contact to do so.

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Agility PR Solutions

JULY 15, 2020

COVID-19 upended business (and life) like nothing has before, and now that we’re kind of getting used to the ever-evolving “new normal,” brands and businesses are learning a thing or two about how to manage their business and staff remotely, and how to help employees create some semblance of work/life balance.

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Cision

JUNE 26, 2015

Without a crisis communication plan in place to stop threats from escalating to crises, brands often fail to save their reputations from becoming tarnished. Want to learn how to crush a crisis before it begins? Peter advises implementing these eight steps into your crisis communication plan: 1. Identify Influencers.

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Cision

JULY 13, 2015

They can be relied upon to carry out their duties, which leads to the first point about crisis communication planning: 1. Identify communication crisis responders. More to the point: know who they are, what function they serve, and how to get in touch with them when Instagram blows up at two o’clock in the morning.

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Melissa Agnes

OCTOBER 6, 2014

The post How To Meet the Demand for Real-Time Communication in a Crisis appeared first on Agnes + Day. Crisis Communications' It is your responsibility to make it manageable and, in doing so, if you’re smart enough to make your responsibilities less time consuming (i.e.:

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Melissa Agnes

NOVEMBER 10, 2014

These attacks can and do come from anybody – from angry customers to unlawful competitors – and require legal and crisis communication expertise to manage. When to send a cease and desist letter and when not to; how and when to get a court order to have the search engines remove the content; etc.)? Operations.

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PRSay

JULY 23, 2020

Whether they are recording a video for public consumption or conducting a meeting via Zoom or Skype or GoToMeeting, leaders need to learn how to best communicate through a video camera. 10, Garcia will lead PRSA’s Crisis Communication Virtual Master Class , an in-depth immersion on best practices related to crisis management.

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Stuart Bruce

JANUARY 31, 2021

My first brush with crisis communications was in my first public relations job.

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Onclusive

JUNE 29, 2018

This month, AirPR hosted the webinar “How to Protect Your Brand in a PR Crisis.” How crisis communications has changed. Heidi kicked off the webinar by highlighting how social media has fundamentally changed crisis situations from two-way feedback to all-way, rapid response conversations. Be flexible.

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