Melissa Agnes

JUNE 19, 2014

Since the podcast on “ doing crisis communications right “, with Captain Chris Hsiung and Shino Tanaka, aired last week, I’ve received some really great follow up questions from listeners. Your follow up questions answered: Doing crisis communications right.

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5W PR

JANUARY 30, 2025

This evolution reflects broader shifts in how people consume information and how search engines index content. The Rise of Multimedia Press Releases Text-only press releases no longer meet modern communication needs. The Role of Press Releases in Crisis Communication Digital press releases play a critical role in crisis communication.

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SEO Social Media Crisis Communications Media 143

Onclusive

AUGUST 22, 2017

Internal Communications. Internal communications, which also falls under corporate communications, is more nuanced than simply casting out an email. Internal communicators must be savvy enough to turn dry content like company policies into info employees actually want to read. Crisis Communications.

Media Training 397

Media Training Crisis Communications Conference Corporate 397

PRSay

JANUARY 26, 2021

The concept of crisis communications can elicit images of Olivia Pope on the ABC series “ Scandal ” rattling off a monologue to a slew of reporters. While not quite as cinematic in reality, crisis communications is at the heart of any professional communication enterprise.

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PRSay

MARCH 16, 2020

Given the current global crisis as a result of the coronavirus (COVID-19), PR professionals are uniquely positioned to guide communications and offer resources to the public as they navigate a dearth of information. Be timely — establish a sound and regular communication path as the authentic and accurate source.

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Crisis Communications Publicity Resources 218

Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not? Make a list.

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Onclusive

AUGUST 9, 2021

Internal Communications. The truth is that internal communications are really important to how things get done in any organization. Taking dry content like company policies and turning it into information that employees actually want to read requires a savvy communicator. Crisis Communications.

Training 370

Training Media Training Crisis Communications Reputation 370

5W PR

MARCH 13, 2020

Many of our clients have already reached out for assistance in navigating internal and external communication strategies both in preparation for potential COVID impact, or in response to an incident. What the public will not accept is if you knew this information and did not share it, or if you weren’t fully prepared.

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Crisis Communications Crisis Communications Guidelines 116

PRSay

OCTOBER 4, 2016

It should include such things as chain of command, a communications “tree” and messaging – both internal and external. You should try and replicate as closely as possible as many of the crisis situations that can be anticipated. Internally, people will look to the PR people to gauge the true level of a particular crisis.

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Crisis Communications Crisis Communications Sports 140

PRSay

MARCH 25, 2019

Hackers can also find and release damaging internal correspondence and documents. There has, perhaps, never been a greater premium on the “propriety” aspect of “proprietary information.” ” So, what are the best ways to lessen the potential negative impacts of your internal communications going external?

International 156

International Internal Communications Employee 156

PRSay

NOVEMBER 27, 2023

16, she shared her international perspective to students in a session titled “Diverse Roots, Universal Impact: Humanizing Reputation and Crisis Communications.” ” Beforehand, Agrait talked with PRsay about crisis management. That’s the last thing you want to do as a communicator. Responsiveness.

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PRSay

JANUARY 13, 2021

As you think about your internal communications plans for 2021, you must first recognize the challenges and changes that occurred in 2020. Often, a communication audit is recommended before starting any major yearly planning. With these in hand, you can construct a well-informed plan of action. Nobody plans to fail.

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Internal International Data Communications 188

Cision

AUGUST 28, 2015

Crisis communication pros use the term “vulnerability audit.” Basically, you consider all the internal and external factors that could lead to bad publicity. Internal factors are organizational. Are you ready for a crisis? Click here to get Cision’s free crisis communication tip sheet!

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Crisis Communications Crisis Communications How To 120

Melissa Agnes

MARCH 7, 2016

But while external communications are typically top of mind in a crisis (at least for the organizations with a mindset on communication), there is an equally important stakeholder group that is often overlooked when it comes to crisis management: the internal stakeholders. Let’s take a look.

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Crisis Management Crisis Crisis Communications Employee 174

5W PR

JANUARY 22, 2025

Social media amplifies both positive and negative messages, making swift, strategic crisis management more critical than ever. Crafting Your Crisis Communication Strategy When crisis strikes, your response must be immediate, accurate, and appropriate for each communication channel.

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Crisis Management Crisis Crisis Communications Training 78

Melissa Agnes

APRIL 10, 2014

when a crisis happened it was common practice for an organization to withhold information, particularly if the information was incomplete or involved an organization’s Intellectual Property (e.g. trademarks, patents, trade secrets) or Confidential Information. All types of information is up for grabs.

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Social Media Crisis Crisis Communications Media 248

5W PR

FEBRUARY 17, 2025

Tools like social media monitoring platforms, customer surveys, and online review tracking can help companies stay informed about public perception. Effective Communication Strategies During a Crisis Clear and consistent communication is essential during a crisis.

Crisis 78

Crisis Branding Brand Case Study 78

Melissa Agnes

OCTOBER 13, 2014

The first was the use of hashtags in crisis and emergency management, and the second was whether or not the use of dark websites should be considered a crisis communication best practice. Information and best practices when it comes to hashtags and dark websites in crisis management. in real-time, become an issue?

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Crisis Management Crisis Exercises Crisis Communications 228

5W PR

MARCH 18, 2025

Recent data shows that 45% of healthcare organizations experienced a data breach in 2022, while medical device recalls increased by 31% compared to the previous year, highlighting the pressing need for robust crisis communication strategies. Internal Communication Keep staff informed about public statements and media coverage.

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Crisis Healthcare Crisis Communications Crisis Management 60

Melissa Agnes

SEPTEMBER 7, 2014

Within this unit, they’re in the process of developing a customer service strategy for the Toronto Police Service, with a heavy focus on internal customer service to start. Their thinking is that if they improve customer service internally, it will have a positive effect on their external customer service. Have a listen.

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Customer Service Crisis Crisis Communications Web 227

Prowly

FEBRUARY 20, 2025

RUN ALL YOUR PR FROM ONE PLACE Benefits of a communication plan Communication plan is a strategic document that outlines how your organization shares information with specific audiences to achieve your desired goals. Objectives Every communication plan is different because ideally, you'll have a unique goal for your business.

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Writing Communications How To International 104

Onclusive

APRIL 22, 2021

The best way to prepare for a crisis is to invest in a crisis communications response and management program. In a time of crisis, communicators need to act decisively and quickly with transparent responses. However, with structure, you can put together an effective crisis communications plan.

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Crisis How To Crisis Communications Crisis Management 195

Melissa Agnes

OCTOBER 6, 2014

The truth is that the sooner you respond to a crisis, the sooner you can begin to regain control and position your organization as the credible source of information. FYI, this needs to be one of your crisis management goals. This is an important message to communicate. What channels do you need to communicate on?

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Crisis Meeting Communications How To 244

Melissa Agnes

JANUARY 11, 2015

The types of policies and procedures the NWS has in place to help them with their crisis communications and social media initiatives – and the internal obstacles they had to overcome to get where they are today. Google: “National Weather Service” + the city you live in for more information.

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Crisis Communications Crisis Strategy Wireless 100

Melissa Agnes

AUGUST 27, 2014

How should the industry be harnessing social media to create awareness, educate the general public and relay important information to audiences (both internal and external) in times of need? How can social media be used to communicate important messages in emergency situations with key audiences? A few words from Melissa Agnes.

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Crisis Management Government Social Media Crisis 202

5W PR

FEBRUARY 8, 2025

Public relations professionals face unique challenges when developing campaigns for international audiences. Data-Driven Cultural Intelligence Modern PR teams can now leverage data analytics to inform cultural strategy.

Local 78

Local Training Data Consumer 78

PRSay

NOVEMBER 9, 2021

When planning for 2022, leaders must develop or refresh both business continuity and crisis communication plans. Start by identifying key risks and high-potential crisis scenarios for your business. The plan should include a leader and cross-functional team responsible for initial response and communication strategy.

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Crisis Crisis Communications Crisis Management Training 196

PRSay

MARCH 19, 2020

As the situation continues to unfold, here are six crisis communications lessons from past pandemics to keep in mind: 1. Given the uncertainty about the coronavirus and what still lies ahead, ongoing crisis planning should concentrate on worst-case scenarios. Plan for the worst. Monitor and update in real-time. Is it helpful?

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PRSay

NOVEMBER 13, 2024

Suzi Brown, vice president of communications at Disneyland Resort, delivered the keynote address on Oct. Can you talk about the strategies that your team has found effective in keeping Disneyland’s more than 35,000 cast members engaged, informed and aligned with the company’s goals? Internal communications is a massive job.

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Branding Brand International Internal 67

5W PR

FEBRUARY 22, 2025

As defense technologies become more sophisticated, the need for clear communication between tech developers and citizens grows increasingly important. PR professionals work to translate complex technical concepts into accessible information while addressing legitimate public concerns about privacy, security, and ethical implications.

Publicity 78

Publicity Privacy Technology Ethics 78

Onclusive

JANUARY 25, 2019

International Association of Business Communicators (IABC) World Conference. The 2019 conference will explore new challenges and opportunities facing the communication profession. Public Relations Society of America (PRSA) International Conference. Dates: June 9-12, 2019. Location: Vancouver, British Columbia.

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Conference Content Marketing Marketing International 256

Cision

AUGUST 30, 2016

How many international organizations were prepared for #Brexit and its impact on their business? Set this scenario storm at regular intervals – say, once a quarter – or when your business landscape changes, e.g. new office, new international markets, new political climate. This isn’t the Communications Only Club.

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Crisis Crisis Communications Crisis Management Exercises 220

5W PR

SEPTEMBER 17, 2024

The Dangers of Inaccuracy Misinformation can rapidly escalate a crisis, transforming a minor incident into a full-blown public relations disaster. When uncertainty looms, the public craves accurate information, and any perceived attempt to withhold or misrepresent facts can erode trust.

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Crisis Crisis Management Crisis Communications Training 78

Melissa Agnes

AUGUST 28, 2014

This study also examined how people in Bahrain are currently utilizing social media to access health related information. 53% of participants surveyed stated that they used Google to seek information on cardiac arrest, CPR & Automated External Defibrillators. Read: Emory’s Excellent Crisis Communication on Facebook.

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Healthcare Social Media Media Case Study 238

Presspage

NOVEMBER 8, 2024

To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Lets start with what crisis communication is. What is crisis communication?

Crisis Communications 78

Crisis Communications Crisis Communications Employee 78

Presspage

MARCH 2, 2021

Crisis communication has been on our mind a lot recently – we’ve even published a guide for PR teams and a few more resources like holding statement templates – but in this post, we really want to dig into the practical details and approach it from our own platform. Explore our crisis features or get in touch.

Crisis Communications 78

Crisis Communications Crisis Communications How To 78

Presspage

MARCH 2, 2021

Crisis communication has been in our mind a lot recently – we’ve even published a guide for PR teams and a few more resources like holding statement templates – but in this post, we really want to dig into the practical details and approach it from our own platform. Explore our crisis features or get in touch.

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Crisis Communications Crisis Communications How To 78