This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisiscommunication strategy. Let’s start with what crisiscommunication is. What is crisiscommunication?
As part of my contribution to the Agnes + Day team I have the opportunity to share with you developments around the world relating to protecting the privacy of all people when they either voluntarily or out of necessity, like purchasing an airline ticket, provide their personal and private information via digital platforms.
AI systems can now track message penetration, audience engagement patterns, and the spread of information across different networks. Real-Time Media Monitoring and Crisis Management AI-powered media monitoring systems serve as early warning systems for potential PR issues.
As defense technologies become more sophisticated, the need for clear communication between tech developers and citizens grows increasingly important. PR professionals work to translate complex technical concepts into accessible information while addressing legitimate public concerns about privacy, security, and ethical implications.
Stuart Bruce speaking at the IATA CrisisCommunications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘CrisisCommunications in the Social Media Age’ conference in Istanbul. But public relations has always depended on persuasion, information, advocacy, the truth.
Recent data shows that 45% of healthcare organizations experienced a data breach in 2022, while medical device recalls increased by 31% compared to the previous year, highlighting the pressing need for robust crisiscommunication strategies. Internal Communication Keep staff informed about public statements and media coverage.
Crisis Response Through an Ethical Lens When crises occur, ethical principles should guide the response. Technology and Ethics Digital transformation creates new ethical challenges in crisis prevention and response. Social media amplifies issues rapidly while AI and data analytics raise privacy concerns.
Some of the familiar topics are there — branding, corporate social responsibility, crisiscommunications — but not necessarily in a form many of us would recognize as aspects of the profession we’ve come to know. They’re not shying away from big topics: the rise of nationalism, trade wars, and online privacy.
To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisiscommunication strategy. Lets start with what crisiscommunication is. What is crisiscommunication?
The Power of Finding New Ways To Communicate The Same Important Message. Analyzing the CDC’s CrisisCommunication In U.S. This week’s episode of The Crisis Intelligence Podcast. TCIP #017 – Exploring Garden Grove Fire Department’s Social Media and Electronic Communication in Crisis with Thanh Nguyen.
Here are three ideas you can add to your content marketing strategy to try to both catch people when they need you, and still avoid privacy concerns. If you can give them that information and catch them at the right moment, that’s when you can be the most effective. Share Information on Multiple Platforms. “Be first.
Five crisis PR first responses. Facebook’s response to the recent data privacy controversy was immediate – so immediate that it happened the day before the scandal broke. While the speed was admirable, the content of the message and its tone were less successful, given the complicated nature of the data privacy issues involved.
Sci-fi stories and media reports on biases and privacy issues have raised concerns about AI. Demystifying AI through PR fosters informed dialogues and engenders public trust. Discriminatory algorithms can further social inequalities and privacy breaches are a growing concern.
RISK 8: MISSTEPS & MISINFORMATION Threat : The spread of false information via generative AI (like ChatGPT) will make it easier for malicious actors to damage reputations. Impact : Customers, employees, or investors may lose confidence in the companys ability to stay on the forefront of technology, damaging confidence.
There has, perhaps, never been a greater premium on the “propriety” aspect of “proprietary information.” ” So, what are the best ways to lessen the potential negative impacts of your internal communications going external? Hackers can also find and release damaging internal correspondence and documents.
The Power of Finding New Ways To Communicate The Same Important Message. Analyzing the CDC’s CrisisCommunication In U.S. This week’s episode of The Crisis Intelligence Podcast. TCIP #017 – Exploring Garden Grove Fire Department’s Social Media and Electronic Communication in Crisis with Thanh Nguyen.
Patients are increasingly turning to online reviews and media portrayals to make informed decisions about their care. Healthcare PR agencies play a pivotal role in safeguarding and nurturing a positive reputation, fostering trust within the community, and ultimately, attracting and retaining patients.
Crisiscommunication preparedness: Preparing for cybersecurity incidents is as crucial as prevention. PR agencies can help organizations develop crisiscommunication plans, ensuring they are equipped to respond effectively in the event of a data breach or cyberattack.
Securing media spots for company executives in prestigious publications or arranging speaking opportunities at relevant conferences, PR positions the company as a reliable information source. Crisis control in the digital era Despite stringent precautions, cyberattacks can still happen.
She discusses a number of important topics, including: What to do when your boss wants to disclose information before you should How to better understand how those spreading misinformation think Tell us more about yourself and your career. I started my career as a print journalist more than 20 years ago.
“Communications professionals are now responsible for producing videos and podcasts, hosting live stream events, playing photographer, designing graphics, learning the back end of websites and more to keep up with changes in the ways people consume information.”. Adherence to privacy regulations.”. Crisis interrupted.
CRISIS LESSON #4: IN AN ERA WITH NO PRIVACY, RESPECT YOUR CUSTOMERS’ PRIVACY. based CrossFit has in place to obtain photo release permission from its affiliates’ members, and if those releases give affiliates license to use members’ images in whatever way they wish – satirical, promotional or informational.
PR professionals must master the art of transparency, finding creative ways to showcase the value of technologies without compromising classified information. Crisis PR Unexpected events are unavoidable, especially in defense tech, where even small mistakes can have serious consequences.
The sail thingies you see are a privacy screen, but apparently they are also perfect squirrel trampolines 😉 I was never a “bird person” growing up. Last week, for example, Dinean Robinson of Multiplying Good and I did a live Q&A, moderated by Alex Brown , on crisiscommunications for nonprofits.
They also have access to information and insights that are afforded to a select few in most companies. Our privileged status comes with tremendous responsibility to protect the company’s privacy and safeguard confidential information. This is where employee communications professionals can get stuck in the middle.
“Most reports characterize these attacks as ‘sophisticated,’ but in truth the majority of methods used are Information Age-old and well-established ways to hack a network,” says Aaron Hayden, IT security analyst at CliftonLarsonAllen (CLA), a company that regularly audits security at healthcare organizations.
Metaverse Law focuses exclusively on data privacy and cybersecurity, so I help businesses with their compliance obligations under these new privacy and cybersecurity rules, bring in third parties to assess the security systems and help them deal within an instant. Tell us about it. Lily Li: Sure. Lily Li: Right. Dave Oates: Yeah.
They also legitimately (in my view) object to the fact that that Web ads collect information about users that is then communicated back to publishers and advertisers without their knowledge nor consent. Another value to consider in this debate is the free flow of information. Tchividjian writes weekly ethics blog. .
As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty. Listening should inform your communication and your messaging in a crisis. Let the social conversations inform your next post.
While the debate continues as to whether Facebook knew that the firm was actively harvesting user data to personalize content based on profile analytics, there’s no question that many Facebook users feel Facebook violated their privacy and are even questioning if the information presented to them on their personal news feeds manipulated them in some (..)
New Study Says Apple May Be Overselling Its Differential Privacy Protections In MacOS and iOS; Apple Disputes Study’s Findings. Even without overtly boastful claims, vendors could still be caught up in an inadvertent issue due to public information on case studies or news supporting an affected company like Equifax.
Great leaders make clear and transparent communication a top priority. When employees are informed, this leads to trust. Leaders have to care about and communicate with their internal team just as much as their external audiences. This can start with direct reports, but it should trickle down throughout the entire company.
RISK 8: MISSTEPS & MISINFORMATION Threat : The spread of false information via generative AI (like ChatGPT) will make it easier for malicious actors to damage reputations. Impact : Customers, employees, or investors may lose confidence in the companys ability to stay on the forefront of technology, damaging confidence.
Europeans who want personal information removed from search results can make their case directly to Google via an online form. According a story from the BBC , disagreements about whether information should be removed or not will be overseen by national data protection agencies. The move comes in response to a landmark E.U.
While they proved to know more about PR than we expected, we decided to give them an inside look at our world, by putting them through a crisiscommunications activity. Once we gather all the information, we need to know how to interpret that information for our audience and the media. Scenario #3.
Just an example, during COVID, within a week of school closures, we were providing information and policy updates and doing that by having webinars with students and parents so that educators could hear what they were experiencing and make changes. It’s like planning for crisiscommunications, but it’s not even that.
I have been using Meltwater in my PR and CrisisCommunication class ( #FrebergPR ) this semester, and it has been one of the best decisions. The community in which Carol Ann Vance (Director of University Relations for Meltwater) and her team has created with #MeltwaterEDU has been vibrant and extremely rewarding.
Is it valuable information around the customer journey? Most communications professionals confuse attribution with contribution. Which is as much a tribute to good crisiscommunications as anything else. The whole multi-touch attribution is a misnomer, it’s never been attribution at all. Absolutely. No you can’t.
This response created a template for healthcare crisis management that balances public safety, regulatory compliance, and brand protection. Tech Sector: Speed and Transparency in the Digital Age Technology companies face unique challenges during crises, particularly regarding data privacy and security.
When a company faces a crisis, its CEO must step up and restore his or her organization’s PR image in a crisis. Strong leadership and a carefully-crafted crisiscommunications strategy can help a company recover its image and earn back its audience’s trust. The worst thing a company can do is stay silent.
This volume of patient records, combined with restrictions on patient confidentiality set by Ontario privacy laws, made the task of informing those affected extremely difficult. On Friday, October 14 th , OPH put its risk communication plan into effect. Communicating risk. to staff a call response hotline. Sandman, 2007.
My area of interest is in crisiscommunication. From studying crises in social media, I’ve learned that brands often communicate through a different social media channel to get the word out when an account and/or website has been hacked (this is not one of those times to keep quiet ). Learnings from social.
My area of interest is in crisiscommunication. From studying crises in social media, I’ve learned that brands often communicate through a different social media channel to get the word out when an account and/or website has been hacked (this is not one of those times to keep quiet ). Learnings from social.
The intersection of PR and cybersecurity requires careful navigation of complex technical topics, security protocols, and public communication. PR professionals working in defense technology face unique challenges in educating stakeholders about cyber threats while protecting sensitive information about security measures.
We organize all of the trending information in your field so you don't have to. Join 48,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content