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He might have a point if you simply look at how social media can be used for consumer marketing or customer service. He apparently fails to understand social media’s importance for corporate affairs, corporate reputation, investor relations, human resources, CSR and crisiscommunications to name but a few.
This provides an opportunity to build upon the individual experience and transition to reputation management and crisiscommunications, all the while having students emphasize how the brand plays into the narrative surrounding a corporate or personality crisis. Students write about a current event and critique the assessment.
Throughout the first press conference after the crisis strikes, spokespeople best serve the media, the public and themselves by repeating that initial reports may change as further details come to light.
APR+M, teaches public relations full time at the University of Wisconsin – Whitewater. She is also a colonel in the Air Force Reserve serving as a publicaffairs officer at the Pentagon, and owner of AK & Associates, a Milwaukee-based consulting firm that specializes in mediatraining and crisiscommunication.
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