Norton's Notes

DECEMBER 10, 2014

The charge was incurred as it was in the hotel’s policy to charge customers up to £100 for any negative reviews. Mrs Jenkinson signed the policy agreement but apparently didn’t read the small print (who does?) Crisis Management Hotels Social Media crisis management Reviews tripadvisor'

Hotels 37

Hotels Crisis Management How To Policies 37

PR 20/20

AUGUST 22, 2017

Human Resources is uneasy about adopting an employee social media policy. Sales is unsure of handing over its customer database for email marketing campaigns. Traditional, outbound marketing (print advertising, direct mail, coupon books, etc.) Brainstorm contingency and crisis management plans.

Marketing 87

Marketing Resources Technology Internal 87

Reputation Us

SEPTEMBER 7, 2016

And as part of the collaboration, she asked if the reporter would be willing to give her the opportunity to view the article before it is printed or posted on its news site. Effectively communicating about the crisis within the first 24 hours can avoid many problems and may help soften the negative news of the crisis.

Crisis 60

Crisis Crisis Communications Insurance Insurance 60