PRSay

MARCH 19, 2020

Keep the internal lines of communications open 24/7 and encourage employees to openly voice their questions or fears. Listen to their concerns and share information with them from trustworthy sources such as the Centers for Disease Control , the World Health Organization , as well as state and local officials. Enlist employees.

Crisis Management 214

Crisis Management Crisis Crisis Communications Employee 214

5W PR

JANUARY 22, 2025

Social media amplifies both positive and negative messages, making swift, strategic crisis management more critical than ever. Building Your Crisis Response Foundation A strong crisis management strategy starts long before any issues arise. Start by acknowledging the issue and sharing what you know.

Crisis Management 78

Crisis Management Crisis Crisis Communications Training 78

5W PR

JANUARY 24, 2025

Their behind-the-scenes content and player-focused videos regularly generate millions of views by matching TikTok’s informal, authentic style. Successful crisis management requires preparation, monitoring, and swift action. The NFL’s TikTok strategy shows how traditional brands can adapt to new platforms.

Social Media 109

Social Media Brand Branding Crisis Management 109

5W PR

APRIL 5, 2025

Understanding Crisis PR Crisis public relations focuses on protecting and defending an organization’s reputation during situations that pose significant threats. The Institute for Crisis Management defines a business crisis as “a significant business disruption that stimulates extensive news media coverage.”

Crisis 78

Crisis Communications Crisis Communications Crisis Management 78

Prohibition

JANUARY 17, 2022

Social media is an increasingly important element in a successful crisis management approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is Crisis Management?

Crisis Management 118

Crisis Management Social Media Crisis Media 118

5W PR

APRIL 22, 2025

For small businesses, even the loss of a few key employees can create significant operational disruptions. Employee-related crises often require immediate attention to maintain business continuity. The key to effective crisis management lies in preparation, swift response, clear communication, and systematic recovery efforts.

Examples 78

Examples Small Business Insurance Insurance 78

Melissa Agnes

OCTOBER 21, 2014

Today’s crisis realities present some of the biggest challenges and obstacles to be faced in a crisis or emergency. In fact, if you aren’t prepared, today’s crisis realities will work against you , rather than for you, in a crisis – making your task of effective crisis management extremely difficult.

Crisis 249

Crisis Crisis Management Viral How To 249

PRSay

DECEMBER 2, 2020

5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”. Information was absolutely vital. Stay as close as you can to [senior managers] and get as much information as you can. You have to bring that information up to senior management.

Crisis Management 107

Crisis Management Crisis Crisis Communications Airlines 107

Onclusive

APRIL 29, 2021

Before, during and after a PR crisis, information and communication are key. There are very few crisis situations where less communication is better. It is almost always the case that more communication, and more well-informed communication, is the best strategy. Phew, you’ve handled the crisis.

Crisis 367

Crisis How To Crisis Communications Reputation 367

5W PR

OCTOBER 15, 2024

In crisis management , PR assumes a pivotal role. Developing a well-thought-out crisis communication plan, maintaining transparency and honesty, effectively utilizing social media, managing media relations, and engaging with stakeholders are all essential for navigating crises and minimizing reputational damage.

Crisis 78

Crisis Crisis Communications Crisis Management Reputation 78

Melissa Agnes

APRIL 11, 2016

Information silos can trigger issues and handicap your crisis management. True crisis preparedness requires more than a plan, it requires the right corporate culture. What is an information silo, you ask? Physically relocate your employees within different departments to sit together, at least for a little while.

Crisis 100

Crisis Crisis Management Exercises Corporate 100

5W PR

JANUARY 26, 2025

Effective crisis response protocols should center stakeholder needs and reflect organizational values, emphasizing transparent communication, concrete action steps, and ongoing dialogue with affected communities. Microsoft activates their workforce through employee resource groups, volunteer programs, and matching donations.

Strategy 78

Strategy Brand Branding Employee 78

5W PR

FEBRUARY 24, 2025

Crisis management in the defense technology sector requires meticulous planning, precise execution, and constant readiness. When a crisis hits, organizations must respond swiftly and effectively to protect their reputation, maintain stakeholder trust, and minimize potential damage.

Crisis 78

Crisis Crisis Management Exercises Technology 78

ImPRessions - Crenshaw Communications

FEBRUARY 1, 2021

PR, on the other hand, with its ties to reputation and crisis management, is thought to play a more defensive role, designed to protect the corporate brand. The right advertising generates reach and frequency of message to inform specific audiences. For one thing, good PR campaigns are increasingly informed by data.

Marketing 310

Marketing Product Launch Corporate Viral 310

Melissa Agnes

APRIL 26, 2016

What is the goal of crisis management? The goal of crisis management is to salvage your organization’s reputation and bottom line when presented with a bad or threatening situation – or so says the majority of people. Whole Foods Market’s offensive crisis management strategy.

Crisis Management 100

Crisis Management Crisis Strategy Reputation 100

Cision

DECEMBER 4, 2017

GitLab, a startup with $25 million in funding, got into a major PR embarrassment when one of its employees accidentally deleted client data from the primary database server. Fortunately, the GitLab team had already rolled out a crisis management plan. Fortunately, the GitLab team had already rolled out a crisis management plan.

Crisis 271

Crisis Brand Branding How To 271

Onclusive

APRIL 22, 2021

In addition, there are incidents that may occur regardless of the type of business and industry you are in, such as sexual harassment, workplace violence, lawsuits, or key public-facing employees being dismissed. Develop and circulate a crisis management plan. Expect the unexpected. Keep your plan up-to-date and practice often.

Crisis 195

Crisis How To Crisis Communications Crisis Management 195

Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. Candidates.

Crisis Communications 193

Crisis Communications Crisis Communications Crisis Management 193

5W PR

AUGUST 16, 2020

Nonetheless, those that seriously affect the brand, its employees, operations, and leadership can have devastating and long-lasting effects. The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. Priority One.

Crisis Management 88

Crisis Management Social Media Crisis Communications 88

5W PR

FEBRUARY 17, 2025

Customers, stakeholders, and employees may all feel betrayed, making it difficult to regain their confidence. This guide outlines key steps to restoring trust and rebuilding a brands reputation through crisis management and PR. Utilizing Multiple Communication Channels Different audiences consume information in different ways.

Crisis 78

Crisis Brand Branding Case Study 78

5W PR

FEBRUARY 14, 2025

This guide provides practical strategies for small business owners to build and execute crisis communication plans that work with limited resources. Building Your Crisis Response Framework The foundation of effective crisis management starts with a clear framework.

Small Business 78

Small Business Crisis Communications Crisis Communications 78

5W PR

SEPTEMBER 17, 2024

In the realm of PR crisis management , accuracy isn’t just a a desirable quality anymore. While no foolproof formula for crisis management exists, a steadfast commitment to accuracy remains critical to any successful response. Swift Fact-Checking In the fast-paced world of crisis management, speed is essential.

Crisis 78

Crisis Crisis Management Crisis Communications Training 78

Presspage

NOVEMBER 8, 2024

Let’s start with what crisis communication is. What is crisis communication? Crisis communication refers to the communication that companies put out during critical incidents. Information is shared in real time and as the emergency unfolds to keep audiences informed and stakeholders reassured.

Crisis Communications 78

Crisis Communications Crisis Communications Employee 78

Cision

JULY 27, 2017

Not knowing this, you give the okay to move in a direction to attract more customers rather than committing energy to doing crisis management. Talk to Customers & Employees. Your employees have a different perspective of your brand than you do, so talk to them as well. How Can You Determine How You are Seen?

Brand 231

Brand Branding Employee Data 231

PRSay

SEPTEMBER 16, 2020

With more than 350,000 employees, 156 facilities, thousands of outpatient centers of care, they provide care to nearly 9 million veterans nationwide. Set in a “radio show” format, we opened the calls with leading news from VHA’s COVID-19 cases and information from the top. We shared social listening reports from FEMA.

Ethics 203

Ethics Public Affairs Crisis Management Training 203

Prohibition

DECEMBER 13, 2021

This is where crisis management comes in. Crisis management is the reaction to an unexpected event that could have long lasting consequences on the organisation’s finances or reputation. Crisis management is not preventing a crisis, but rather managing an existing crisis.

Crisis Management 62

Crisis Management Crisis Financial Reputation 62

PRSay

OCTOBER 5, 2021

In his nearly 19 years at Amazon, Herdener has seen Amazon’s PR function move from a retail-consumer focus to a multifaceted approach that includes employee communications, social media, executive communications and reputational marketing. A facts-first approach to crisis management. It has been empowering for the teams.”.

Employee 217

Employee Leadership Crisis Management Viral 217

5W PR

MARCH 18, 2025

Communications must clearly explain: Which specific products are affected The nature of the problem Potential risks to patients Required actions Timeline for resolution Contact information for questions Maintaining Transparency Throughout the Process Regular status updates maintain trust and reduce speculation.

Crisis 60

Crisis Healthcare Crisis Communications Crisis Management 60

PRSay

NOVEMBER 9, 2021

Employees and customers increasingly expect businesses to do better, stand for something more than profits, and operate and communicate with transparency. Although it’s frustrating, know your team will never have all the information needed in a crisis. Have consistent communication during a crisis — this is critical.

Crisis 197

Crisis Crisis Communications Crisis Management Training 197

Onclusive

JANUARY 14, 2021

However, while top executives see themselves at the center of strategic communication, they also need counsel and support from others to master the challenges of a 24/7 information flow and the dynamics of real-time opinion building in global settings.

Communications 195

Communications Corporate Measurement Reputation 195

Cision

AUGUST 30, 2016

Yet, this is our world today and our “new normal” as communicators and crisis management teams. Watch for issues around the globe and the impact they may have on your business, clients, customers and employees. While you are at it, ensure you have emergency contact information for fire, police, hospitals, poison control, etc.

Crisis 220

Crisis Crisis Communications Crisis Management Exercises 220

Melissa Agnes

FEBRUARY 10, 2015

You have a responsibility to your customers, clients, members, employees and even to your organization to take this initiative. Does your organization communicate confidential information and trade secrets via email? If so, how secure it your email service provider and are your employees required to change their passwords regularly?

Crisis Communications 180

Crisis Communications Crisis Data Communications 180

PRSay

MAY 15, 2024

For more articles on crisis management, please check out the May 2024 issue of Strategies & Tactics. The “Stealing Thunder Theory” of crisis communications has been a critical tool for PR counselors for decades. It makes sense. Critical audiences today expect transparency from brands and those with whom they do business.

Crisis 141

Crisis Crisis Management Crisis Communications Journalism 141

PRSay

OCTOBER 27, 2020

“In times of great adversity, we see the very best leaders rise to the top,” James Wright said while presenting the workshop “Navigating through Crisis with Confidence: Lessons in Crisis Management From COVID-19,” at PRSA’s ICON 2020 virtual conference. asked his employees to remember three numbers: six, 20 and 100.

Crisis Management 128

Crisis Management Crisis Employee Conference 128

Presspage

DECEMBER 20, 2024

As with most aspects of PR, issue management isnt just about external communicationits about the strategic planning and actions happening behind the scenes. Those same instincts are essential for issue management. Issue management vs crisis management: whats the difference? Issues and crises go hand in hand.

Reputation 78

Reputation Crisis Trends Customer Service 78

Prowly

FEBRUARY 20, 2025

RUN ALL YOUR PR FROM ONE PLACE Benefits of a communication plan Communication plan is a strategic document that outlines how your organization shares information with specific audiences to achieve your desired goals. Stakeholders: Internal employees and shareholders. Here are some good PR crisis management examples you can learn from.

Writing 104

Writing Communications How To International 104

Melissa Agnes

FEBRUARY 6, 2018

When I set out to write Crisis Ready , the last thing I wanted was to write yet another (boring) book on crisis management. Instead, Crisis Ready needed to be a book that people enjoyed reading. Yes, you read correctly, I said “fun” in reference to a book on crisis management!).

Crisis 133

Crisis Brand Branding Crisis Management 133