PRSay

DECEMBER 2, 2020

When two of Boeing’s new 737 MAX passenger jets crashed within five months of each other in late 2018 and early 2019, killing a total of 346 people in Ethiopia and Indonesia, the company faced the worst crisis in its 100-year history. According to reports, an automated flight-control system had sent the airplanes into nosedives.

Crisis Management 107

Crisis Management Crisis Crisis Communications Airlines 107

PRSay

SEPTEMBER 16, 2020

When the word coronavirus first came on the scene at the Veterans Health Administration (VHA) earlier this year, we did what most hospitals do in a time of crisis, we stood up the Office of Emergency Response (OEM) and went to work. We displayed loyalty in servicing our employees and our patients.

Ethics 203

Ethics Public Affairs Crisis Management Training 203

Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. Candidates.

Crisis Communications 193

Crisis Communications Crisis Communications Crisis Management 193

5W PR

MARCH 18, 2025

Provide talking points for customer-facing employees. Organizations need dedicated social media crisis protocols. The health technology sector will continue facing complex challenges requiring strategic crisis management. Correct any inaccurate reporting promptly but diplomatically.

Crisis 60

Crisis Healthcare Crisis Communications Crisis Management 60

Prohibition

DECEMBER 13, 2021

This is where crisis management comes in. Crisis management is the reaction to an unexpected event that could have long lasting consequences on the organisation’s finances or reputation. Crisis management is not preventing a crisis, but rather managing an existing crisis.

Crisis Management 62

Crisis Management Crisis Financial Reputation 62

Melissa Agnes

MARCH 10, 2014

Identify a crisi team, have a trained spokesperson, establish a notification & monitoring system #NYUPRSM — Emma Mundy (@emma_mundy) March 6, 2014. Assess the Crisis Situation. Post-Crisis Analysis #NYUPRSM — Yiran Liu (@yiranliu9185) March 6, 2014. A4:PR is important in crisis management.

Twitter 212

Twitter Crisis Communications Crisis System 212

Prowly

FEBRUARY 20, 2025

Enhanced PR crisis management When crises strike, you control the narrative and you know which key messages to share, where, and how. Examples include: internal memos, team updates, newsletters and announcements, employee engagement initiatives, email communication, etc. Stakeholders: Internal employees and shareholders.

Writing 104

Writing Communications How To International 104

ImPRessions - Crenshaw Communications

FEBRUARY 18, 2020

Just two months ago, luggage company Away grappled with reputation stumbles after employees shared internal messages that unpacked a punitive workplace culture. In many companies, especially high-growth technology businesses, there have been different standards of behavior for certain employees. It means that systems are failing.

Corporate 156

Corporate Reputation Employee Policies 156

PRSay

APRIL 8, 2020

During any crisis, the well-being of employees is always paramount, especially now, as both health and budgetary factors are colliding. Many employees may find themselves working remotely for an extended period for the first time, putting a strain on their routine and work-life balance as well as the internal communications process.

How To 193

How To Crisis Employee Resources 193

Presspage

NOVEMBER 8, 2024

Handling stakeholders Before a crisis is even on the horizon, you need to map out your key stakeholders and identify their unique communication needs. be very different from the tone of voice you use to address the families of your employees. For example, the way you communicate with the media may (and should!)

Crisis Communications 78

Crisis Communications Crisis Communications Employee 78

5W PR

APRIL 22, 2025

For small businesses, even the loss of a few key employees can create significant operational disruptions. Employee-related crises often require immediate attention to maintain business continuity. The SAG-AFTRA strike of 2023 demonstrated how labor issues can impact businesses across entire industries.

Examples 78

Examples Small Business Insurance Insurance 78

PRSay

JUNE 23, 2021

companies faced 65,000 attacks during 2020, in which their computer systems and data were held hostage by cybercriminals. Identify and engage a team with the skills and experience needed to simultaneously defend your company’s systems, reputation, customer relationships, and legal and financial interests. Enlist employees.

Crisis 146

Crisis Insurance Insurance Exercises 146

Onclusive

JUNE 15, 2022

That’s where PR comes in with negative publicity and crisis management, as well as proactively demonstrating your company’s goodwill efforts. Using PR in your marketing mix helps manage your overall brand sentiment with continuous storytelling, which has an added bonus of improving your search rankings.

Marketing 195

Marketing Measurement Advertising Advertising 195

Onclusive

JUNE 15, 2022

That’s where PR comes in with negative publicity and crisis management, as well as proactively demonstrating your company’s goodwill efforts. Using PR in your marketing mix helps manage your overall brand sentiment with continuous storytelling, which has an added bonus of improving your search rankings.

Marketing 195

Marketing Measurement Advertising Advertising 195

ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

Another recent example – the 2014 hack of the email system at Sony Pictures Entertainment – was a grim lesson to companies all over the world. The unauthorized disclosure of private information is particularly tricky in crisis management terms. Experts tend to divide negative events into two groups.

Privacy 120

Privacy Crisis Policies How To 120

PRSay

NOVEMBER 29, 2023

said panelist Helio Fred Garcia, executive director of the Logos Institute for Crisis Management and Executive Leadership, and a professor at New York University’s Stern School of Business. The question that I ask my clients is, ‘Why do you feel compelled to say something?’” A more sober era of speaking up?

Leadership 109

Leadership Employee Crisis Management Resources 109

Melissa Agnes

DECEMBER 3, 2014

Create systems to ensure unsubscribe requests are implemented within 10 days of receipt. Establish processes for tracking those who have consented, the dates of consent and the manner of consent (preferably through an automated system). Every commercial electronic message should have an unsubscribe mechanism.

Policies 100

Policies Privacy Crisis Management Crisis 100

Wadds Inc.

SEPTEMBER 29, 2024

My own management research at Leeds Business School has identified more than a dozen terms used to describe it, depending on the market sector, operating environment and geography. Managing risk and building resilience Corporate affairs teams are facing an unprecedented surge in the volume and complexity of risks.

Corporate 98

Corporate Reputation Telecommunications Study 98

Presspage

MAY 29, 2017

Too often, employees in other departments don’t see their PR colleagues as acting on their level, assuming PR people don’t know what’s really going on and are only focused on sending out their happy press releases. The PR team is only called in to fix things when a crisis has already started.

Journalism 79

Journalism Airlines Branding Brand 79

PR Conversations

MAY 1, 2017

I am sure there are statistics somewhere that record the number of employees who stick around long term after a crisis has occurred and if there aren’t, then there should be. Research suggests that organisations that experience a crisis take between seven to ten years to recover (if at all).

Crisis 63

Crisis Crisis Management Leadership Training 63

Maxim Behar

SEPTEMBER 5, 2021

In the past, crisis management was very easy. To react quickly, you need to be perfectly prepared and go through often crisis management trainings. We used to do a big crisis simulation once a year, today we have such training with clients every two or three months. How do you think PR agencies will change? -

Meeting 98

Meeting Advertising Advertising Social Media 98

Reputation Us

MAY 12, 2020

When asked for my top advice that can help guide credit union leaders steering through the impacts of COVID-19, I point to Winston Churchill, who said, “Never let a good crisis go to waste.”. Q: What is the most important thing credit union executives can do right now, so the COVID-19 crisis is not “wasted”?

Crisis 78

Crisis Financial Banking Crisis Management 78

Sword and the Script

JANUARY 3, 2023

We interviewed ChatGPT about public relations and while it does well with high-level questions, it becomes repetitive when those questions were more nuanced; the system says it is “unlikely” that it “or any other AI system will fully replace public relations (PR) professionals”. What is public relations?

Interviews 113

Interviews Publicity Technology Social Media 113

Prohibition

JANUARY 14, 2022

What is a PR Crisis Plan? Your employees and stakeholders could be made to look incompetent or immoral. Trying to control a crisis is almost impossible. For example, an employee leaks damaging information about your company. ? A major crisis. 11 Steps to Effectively Managing a PR Crisis.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

The Stalwart Blog

NOVEMBER 18, 2019

Dave Oates: Hey, thanks for joining us for another edition of the Public Relations Security video cast where we talk to experts in all facets of crisis events and crisis management. One of the things I really encourage business owners to do is really take a data inventory, a data map of what they have in their systems.

Data 60

Data Privacy System Crisis Communications 60

Presspage

NOVEMBER 8, 2024

Handling stakeholders Before a crisis is even on the horizon, you need to map out your key stakeholders and identify their unique communication needs. be very different from the tone of voice you use to address the families of your employees. For example, the way you communicate with the media may (and should!)

Crisis Communications 78

Crisis Communications Crisis Communications Employee 78

5W PR

AUGUST 12, 2024

With a projected $500 million loss in revenue and the emergence of class action lawsuits, Delta is grappling with reputational concerns that span multiple stakeholders, including customers, shareholders, and employees.

Airlines 60

Airlines Case Study Reputation Study 60

David PR Group

APRIL 4, 2024

These are not mere operational hiccups; they are indicative of systemic failures that have allowed safety and integrity to be compromised. The recent ousting of Boeing’s CEO, brought in as a reformative leader, signals the magnitude of the crisis and the imperative for transformational change.

Crisis 52

Crisis Transportation Crisis Management Reputation 52

Frederik Vincx

DECEMBER 11, 2015

The highest skills gaps were reported as measurement (53%), budget management (44%), crisis management (37%), and digital communications/social media (35%). Each time an employee gets replaced, knowledge is lost. Employees are frustrated with aspects of their work. Some of the signals? Improve continuously.

How To 60

How To Software System Employee 60

Konnect Agency

APRIL 20, 2021

And while the mere mention of a brand crisis can raise anxiety and discomfort in even the most seasoned leaders, there are several actions your team can implement immediately to help shield the brand from catastrophe. This must happen the very moment the crisis event is identified. Defining The Threats.

Crisis 52

Crisis Branding Brand Crisis Communications 52

Sword and the Script

JULY 2, 2019

Writing on the company’s blog , Lindsey Woodward , who leads the client support team said, “Whether jumping on a call to assist in creating an internal newsletter or report for your boss or setting up new employees on the Meltwater platform, we want our clients to have personal and open communication with Meltwater.”.

Trends 60

Trends Media Report Technology 60

Melissa Agnes

AUGUST 13, 2014

It’s a reason to be prepared and to have a triage system that helps you respond when appropriate and continue to stay on-message. Next, e-mail the link to all of your employees. ” Way to hide and attempt to cover up… which has never resulted in good crisis management. They’re on Twitter!

Social Media 252

Social Media Crisis Crisis Management Crisis Communications 252

Prohibition

JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. How do you define crisis management? A successful crisis plan is proactive.

Crisis Management 62

Crisis Management Crisis Reputation Financial 62

PR Fuel

MAY 31, 2022

Almost 70-percent of businesses recently surveyed experienced a crisis in the past five years. Negative information about your business can travel quickly, and crisis management is critical. How you handle a business crisis reveals your character and skill at handling a catastrophe. Gives Necessary Information.

Crisis Management 103

Crisis Management Crisis Local System 103

PRSay

MARCH 6, 2020

Organizations are continuing to examine how their employees, operations, stakeholders and communities may be impacted. Safeguarding the health and well-being of your employees is crucial, Stansell said. Health officials are still gauging how widespread the virus might become in the United States. (As Providing updates.

Communications 212

Communications Employee Crisis Policies 212

ImPRessions - Crenshaw Communications

MAY 15, 2019

It’s not unusual that Boeing CEO Muilenberg viewed his crisis in the context of his short-term responsibility to employees and shareholders. Of course, an executive’s framing of a situation is naturally colored by his own interests, and those of the organization. Today’s news ratchets up the pressure on Boeing.

Reputation 245

Reputation Airlines Automotive Software 245

Prohibition

DECEMBER 17, 2021

Crisis communication is an important part of any business. It is the art of managing crises and communicating with relevant parties in a company such as customers, employees, the public, investors or the press. Who needs crisis communication? So where do you need crisis communication? Managers and supervisors.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62