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The Importance of Adaptive Response In The First Moments of Crisis Management

Melissa Agnes

Not that those forms and lists don’t have a place in crisis management. Some of our agencies have become slaves to these bureaucratic standards, keeping us from resolving the crisis through creativity or outside-the-box thinking. And give authority to those people who have internalized these values of adaptive crisis response.

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TCIP #012 – The Leader’s Role in Crisis Management with Jane Jordan-Meier

Melissa Agnes

In this week’s episode, Jane Jordan-Meier and I discuss the role of a leader in a crisis. It’s an important discussion and one that we hope you will have internally after listening to this podcast. This episode of The Crisis Intelligence Podcast discusses: What the role of the leader in a crisis actually is.

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How to Develop a Strong and Practical Crisis Management Governance Model

Melissa Agnes

Your crisis management governance model serves as one of the foundational elements of your entire crisis management program. It defines everything from the structure, roles and responsibilities of your crisis team, straight through to your internal escalation process.

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3 Attributes of a Strong and Practical Crisis Management Governance Model

Melissa Agnes

The importance of solid and practical crisis management governance model. A crisis management governance model dictates who within an organization makes up the crisis management team. This is the team responsible for the organization’s crisis management and response.

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Leadership In Crisis: The Crowdstrike PR Response

ImPRessions - Crenshaw Communications

Language matters Fast acknowledgment is critical in crisis management, as it helps to mitigate speculation and rumors, giving key stakeholders a clear account of the situation. Both seemed to have internalize another key maxim of the public apology, which is to focus on those harmed. Those boxes were checked. So is language.

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COVID-19: Lessons of Past Pandemics Are More Timely Than Ever for Crisis Management

PRSay

Keep the internal lines of communications open 24/7 and encourage employees to openly voice their questions or fears. Communications should speak first to the families and communities affected by the virus, and explain what the organization is doing to help them.

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3 Strategies for Overcoming the Internal Struggle of Crisis Ready Resistance

Melissa Agnes

Gaining internal buy-in from the right people to implement a crisis ready culture can sometimes feel like an uphill battle. The following is an excerpt taken from Crisis Ready (which is available for purchase on Amazon ) to help you address this internal challenge, if this struggle is relatable to you.

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