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The Importance of Adaptive Response In The First Moments of Crisis Management

Melissa Agnes

Not that those forms and lists don’t have a place in crisis management. Some of our agencies have become slaves to these bureaucratic standards, keeping us from resolving the crisis through creativity or outside-the-box thinking. That’s the main ingredient of a crisis: breaking from the norm.

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Melissa Agnes to Conduct Crisis Management Workshop at the GCC Government Social Media Summit in Dubai

Melissa Agnes

How should the industry be harnessing social media to create awareness, educate the general public and relay important information to audiences (both internal and external) in times of need? Developing internal and external policies to protect your organization from social media risk. Day one will explore: Strategic objectives.

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2017 Crisis Management That (Mostly) Worked

ImPRessions - Crenshaw Communications

Armchair PR experts get lots of mileage from critiquing crisis management by major brands and businesses this time of year. But what about the crisis situations that are handled well? But in the spirit of fair play, here are some examples of reputation management that succeeded in 2017.

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The Importance of Adaptive Response In The First Moments of Crisis Management

Melissa Agnes

Not that those forms and lists don’t have a place in crisis management. Some of our agencies have become slaves to these bureaucratic standards, keeping us from resolving the crisis through creativity or outside-the-box thinking. That’s the main ingredient of a crisis: breaking from the norm.

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Corporate Reputation And The Whistleblower Culture

ImPRessions - Crenshaw Communications

Just two months ago, luggage company Away grappled with reputation stumbles after employees shared internal slack messages that unpacked a punitive workplace culture. Like any other risk management tool, a whistleblower policy is only as good as its practice. The same is true for a whistleblower policy.

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How to Turn Your Brand Crisis into PR Success with Ease

Cision

Fortunately, the GitLab team had already rolled out a crisis management plan. They took the initiative to inform their clients of the crisis before social media started flooding with negative tweets and comments. Communicate With Internal Stakeholders. — GitLab (@gitlab) March 17, 2017. Conclusion.

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How to prepare for a PR crisis

Onclusive

Develop and circulate a crisis management plan. Being ready with a PR crisis management plan not only shows that you are prepared and in control of your response, but it also saves everyone involved unnecessary stress and confusion. Create and train a crisis response team. Test it, iterate and then test again.

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