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The Importance of Adaptive Response In The First Moments of Crisis Management

Melissa Agnes

However, when one of my friends attended the training course for SWAT candidates, I began codifying what it means to be a crisis decision-maker. Not that those forms and lists don’t have a place in crisis management. Crisis Management Resources Emergency Management Leadership in a Crisis Provoking Thought'

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How to Develop a Strong and Practical Crisis Management Governance Model

Melissa Agnes

Your crisis management governance model serves as one of the foundational elements of your entire crisis management program. It defines everything from the structure, roles and responsibilities of your crisis team, straight through to your internal escalation process.

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Will Paula Deen’s Comeback be Successful, Or Did Last Year’s Crisis Bury Her Too Deep?

Melissa Agnes

Less than a year after her disastrous issue-made-crisis on account of her serious lack of proper crisis management , Deen has created a new company, Paula Deen Ventures, which is reported to be backed by Phoenix-based investor, Jahm Najafi. It has been announced that Paula Deen is prepping her comeback. What do you think?

Crisis 245
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TCIP #033 – Crisis Spokesperson Training with Brad Phillips

Melissa Agnes

Welcome to episode #033 of The Crisis Intelligence Podcast, with Melissa Agnes and Brad Phillips. When it comes to crisis media training, there are so many questions that people (whether it be spokespersons or the communication and leadership teams) seek answers to. Subscribe to Brad’s blog: MrMediaTraining.com.

Training 113
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What’s The Best Way To Train Your Staff To Be Crisis-Ready?

Melissa Agnes

How to work together to successfully manage the crisis. So what’s the best way to go about training your team to have the crisis management skills required for successful crisis management in this day and age? Do you have any questions about conducting a successful crisis simulation?

Training 100
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TCIP #059 – The Human Capital Component Of Crisis Management, With Sam Miller

Melissa Agnes

Earlier this week, I published a #crisisready video that discusses the emotional factors that can quickly escalate an incident to crisis-level. Remaining on the topic of emotional impact and the human factors of crisis management and preparedness, I’m excited to be sharing the latest Crisis Intelligence Podcast with you!

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What Does Being Crisis Ready Have To Do With Brand Invincibility?

Melissa Agnes

The reason I’m so passionate about my work is that being crisis ready provides so much value to an organization and the people it works with and for—value that far exceeds the sole acts of crisis management and crisis preparedness. Crisis management is what happens once a negative event occurs.

Crisis 179