ImPRessions - Crenshaw Communications

SEPTEMBER 2, 2020

Curated by PR News, The Skinny details the top stories in the communication industry, covering social media, crisis management, media relations, content marketing, technology, and digital PR. Check out these 10 newsletters every PR pro should read. PR News: The Skinny. PR Daily News Feed. The Social Media Examiner.

Retail 320

Retail Healthcare Social Media Crisis Management 320

Melissa Agnes

DECEMBER 3, 2014

She also mentioned that a good CASL compliance policy could go a long way in protecting you. In today’s post, Maanit provides you with the seven steps you need to take to prepare an effective CASL compliance policy. For even more information and tips on CASL, listen to episode #025 of The Crisis Intelligence Podcast.

Policies 100

Policies Privacy Crisis Management Crisis 100

5W PR

NOVEMBER 25, 2024

Empathy and Support Demonstrating empathy and support for the guests during a crisis is essential. Provide flexible cancellation policies, room upgrades, or complimentary services to alleviate any inconveniences. Leverage Digital Marketing In today’s digital age, effective digital marketing is crucial for crisis management.

Hotels 78

Hotels Crisis Marketing Policies 78

5W PR

MARCH 12, 2025

Strong crisis management protects brand reputation. Transparent Communication Clear communication about security practices, incident response protocols, and data handling procedures forms the bedrock of ethical cybersecurity branding.

Case Study 78

Case Study Brand Branding Ethics 78

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2020

Like any other risk management tool, a whistleblower policy is only as good as its practice. Any crisis manager knows that it’s easier to prevent a reputation crisis than to clean it up after the fact. The same is true for a whistleblower policy.

Corporate 272

Corporate Reputation Employee Policies 272

Melissa Agnes

APRIL 11, 2018

It’s easy to click “accept” without actually reading the lengthy privacy policies and terms of use that require our acceptance before joining these platforms, and it is even easier to not take notice of the changes made to these policies throughout the years. You can order your copy of Crisis Ready , here.

Crisis 160

Crisis Crisis Management Policies Privacy 160

Cision

DECEMBER 4, 2017

Fortunately, the GitLab team had already rolled out a crisis management plan. They took the initiative to inform their clients of the crisis before social media started flooding with negative tweets and comments. The company gave a detailed account of what had happened and how they planned to fix the problem.

Crisis 271

Crisis Brand Branding How To 271

ImPRessions - Crenshaw Communications

JANUARY 24, 2022

firm, in particular is under fire for its work shaping perception and policy around climate change. The tempest around climate science and PR blew up recently after publication of a peer-reviewed paper on the role of public relations in the climate policy debate. Edelman, the largest U.S.

Policies 309

Policies Creativity Reputation Groups 309

5W PR

FEBRUARY 17, 2025

This guide outlines key steps to restoring trust and rebuilding a brands reputation through crisis management and PR. Acknowledge and Take Responsibility for the Crisis The first step in repairing a damaged reputation is acknowledging the issue.

Crisis 78

Crisis Brand Branding Case Study 78

Onclusive

APRIL 22, 2021

Develop and circulate a crisis management plan. Being ready with a PR crisis management plan not only shows that you are prepared and in control of your response, but it also saves everyone involved unnecessary stress and confusion. Create and train a crisis response team.

Crisis 195

Crisis How To Crisis Communications Crisis Management 195

ImPRessions - Crenshaw Communications

OCTOBER 25, 2018

That happened this week when the Campbell Soup Company found itself in hot water after a bizarre tweet from its own head of government affairs — an executive who ironically lists “crisis management” among his skills. The story was nearly lost amid more urgent headlines, but its ripple effect may continue.

Crisis 213

Crisis Government Public Affairs Crisis Management 213

Onclusive

JANUARY 7, 2021

Other stakeholder relations (investors, analysts, policy makers, society, etc.) Monitoring public opinion, the media, and competitors Identifying opportunities and issues that arise in the internal and external environment Crisis management.

Communications 248

Communications Corporate Reputation Employee 248

Prohibition

DECEMBER 13, 2021

This is where crisis management comes in. Crisis management is the reaction to an unexpected event that could have long lasting consequences on the organisation’s finances or reputation. Crisis management is not preventing a crisis, but rather managing an existing crisis.

Crisis Management 62

Crisis Management Crisis Financial Reputation 62

Melissa Agnes

APRIL 4, 2015

Welcome to episode #044 of The Crisis Intelligence Podcast, with Melissa Agnes and Maanit Zemel. If so, have you developed a CASL Compliance Policy? Both of these organizations took a completely different approach to their crisis management, which is interesting to analyze. Tips for developing a CASL Compliance Policy.

Telecommunications 113

Telecommunications Crisis Management Policies Crisis 113

Melissa Agnes

JULY 10, 2014

Yelp’s policies. This does not mean firing off an angry rebuttal, but knowing who to turn to – including, but not limited to, a crisis management professional or an attorney – and then determining the best approach to handle the particular situation. Fortunately, Yelp does not tolerate defamatory content.

How To 200

How To Guidelines Wikipedia Policies 200

Melissa Agnes

MARCH 6, 2018

For example, if you have a crisis management plan in place, where does that plan sit on the crisis ready spectrum? Has your organization identified its most likely high-risk, high-impact issue and crisis scenarios? Do you conduct regular crisis management exercises? Your communication with stakeholders.

Crisis 172

Crisis Crisis Management Handbook Viral 172

Melissa Agnes

AUGUST 12, 2014

(Note: This will probably correlate with your pre-determined crisis communications platforms.). Identify the risks and develop policies for preventing and managing these risks. The post The Role of The Social CEO in Your Crisis Communications appeared first on Agnes + Day. What happens when someone disagrees with you?

Crisis Communications 251

Crisis Communications Crisis Communications Energy 251

Prohibition

JANUARY 7, 2022

Crisis management is something every company needs to implement as part of its business processes. Without a documented plan, how would you handle a crisis? If you think you could never be the victim of a crisis, think again. How do you define crisis management? A successful crisis plan is proactive.

Crisis Management 62

Crisis Management Crisis Reputation Financial 62

PRSay

JULY 10, 2020

As a discipline, crisis management is categorized into three phases: pre-crisis (which involves prevention and preparation); crisis response; and post-crisis (evaluation and preparation). Some crises pass quickly, and also have short post-crisis phases that are measured in days or weeks. Envision the future.

Crisis 179

Crisis Crisis Management Employee Retail 179

Reputation Us

NOVEMBER 15, 2021

But how can something as abstract as reputation be quantified and rolled into an insurance policy? An insurance policy covering reputational damage generally covers a company’s loss of profits and offers financial support for crisis management and efforts to restore its image—after the fact.

Insurance 97

Insurance Insurance Exercises Reputation 97

Melissa Agnes

MARCH 31, 2015

Do you currently have a policy in place to mitigate this risk? If not… What types of policies or best practices can you put in place to proactively mitigate this risk? appeared first on Melissa Agnes - Crisis Management Keynote Speaker. So all of this said, what’s your next step?

Wikipedia 160

Wikipedia Industry Healthcare Crisis Management 160

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free. But let’s not be fooled.

Crisis 133

Crisis Crisis Management Exercises Customer Service 133

ImPRessions - Crenshaw Communications

FEBRUARY 18, 2020

Like any other risk management tool, a whistleblower policy is only as good as its practice. Any crisis manager knows that it’s easier to prevent a reputation crisis than to clean it up after the fact. The same is true for a whistleblower policy.

Corporate 156

Corporate Reputation Employee Policies 156

ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

The unauthorized disclosure of private information is particularly tricky in crisis management terms. Have a digital media policy. Make sure the policy is a living document that covers email and other digital content and digital archiving. Convey a “commonsense” digital communications policy to employees.

Privacy 120

Privacy Crisis Policies How To 120

Melissa Agnes

NOVEMBER 23, 2014

Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously. How to create a CASL compliance policy, no matter what side of the border you’re on. CASL’s exemptions.

Policies 100

Policies Crisis Management Crisis LinkedIn 100

Onclusive

FEBRUARY 9, 2021

To achieve this goal, a strong PR agency partner will use a mix of communications strategies and tactics to help you better understand your audiences, contribute to and execute your strategic communications plan, and provide counsel around policy decisions, courses of action and messaging.

Agency 195

Agency Strategy Communications How To 195

David PR Group

MAY 7, 2015

She needed to keep her kid’s name shielded from this crisis, so the student would not be associated with it in any way – pro, con, or indifferent. We are in a whole new world of public relations crisis management because the Internet is now king. –John.

Crisis Management 40

Crisis Management Crisis Reputation Case Study 40

Cision

JULY 5, 2016

What are some of the key components of a successful crisis management strategy? So the first step is planning for the inevitable: crisis can and will strike. Do you have the right policies and plans in place to turn adversity into advantage?

Nonprofit 227

Nonprofit Crisis Viral Groups 227

ImPRessions - Crenshaw Communications

JUNE 12, 2018

His hardball tactics and paid op-eds paved the way for corporate PR officers to influence policy. Burson was the guiding force behind Johnson & Johnson’s historic handling of the Tylenol episode, setting the bar for crisis management for decades to come.

Corporate 178

Corporate Mobile Energy Public Affairs 178

Melissa Agnes

JANUARY 11, 2015

The types of policies and procedures the NWS has in place to help them with their crisis communications and social media initiatives – and the internal obstacles they had to overcome to get where they are today. Thanks to Dan for having this enlightening conversation with me!

Crisis Communications 100

Crisis Communications Crisis Strategy Wireless 100

Melissa Agnes

NOVEMBER 26, 2014

Note: For more information on CASL and creating a CASL compliance policy, listen to episode #025 of The Crisis Intelligence Podcast. There are a number of steps that you can do to ensure compliance, including developing and implementing an effective CASL compliance policy. Why should these businesses care about CASL?

Policies 100

Policies Crisis Management Crisis Software 100

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free. But let’s not be fooled.

Crisis 100

Crisis Exercises Customer Service Training 100

PRSay

MARCH 6, 2020

Keeping your employees, clients and customers informed will help keep the focus on what’s currently happening and allow you to tailor your strategy as new developments occur, such as changing work-from-home policies or curtailing nonessential business travel — steps that corporations from Facebook to Microsoft have already taken.

Communications 212

Communications Employee Crisis Policies 212

Cision

JULY 31, 2015

Establish a crisis communication plan now rather than later. According to Burston-Marstellar , the brands that recoup and recover the fastest are the ones with well-documented policies. Crisis management involves pre-crisis, mid-crisis and post-crisis phases. It dictates recovery time and actions.

Crisis 120

Crisis Crisis Communications Brand Branding 120

Melissa Agnes

JANUARY 4, 2015

How to deal with defamation on platforms like Ripoff Report, where their policies state that they will not remove reviews. Gibson appeared first on Melissa Agnes - Crisis Management Keynote Speaker. The risks of trying to push defamation down in the search engines. Best practices for mitigating the risk of false online reviews.

Crisis 100

Crisis Crisis Management LinkedIn Policies 100

Presspage

DECEMBER 20, 2024

Issue management vs crisis management: whats the difference? Employee dissatisfaction: You learn that employees are dissatisfied with your company policies or working conditions. And when its time to share your message, you can publish directly to your audience without relying on intermediaries.

Reputation 78

Reputation Crisis Trends Customer Service 78

PRSay

OCTOBER 14, 2019

Your chances of facing a crisis are greater than you think. Deloitte reports 80 percent of organizations worldwide have had to mobilize their crisis management teams at least once in the past two years. Your crisis plan may be too long, complex and inaccessible. Be ready to move fast.

Crisis 88

Crisis Crisis Management Training Mobile 88