Melissa Agnes
MARCH 31, 2015
Wikipedia , “the world’s most successful online encyclopedia.” There are rules to keep each Wikipedia page “by the people” and not prejudicially written by the person. This post is about the potential risks Wikipedia may present to your organization and/or industry.
Melissa Agnes
OCTOBER 3, 2014
How to Successfully Submit Your Article to Wikipedia. Wikipedia tends to prove a frustrating challenge to many. And yet it’s important to have a Wikipedia page that reveals accurate and timely information. Crisis Management Resources' What are some great reads that you recommend this week?
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Melissa Agnes
FEBRUARY 19, 2015
But what does this mean for your crisis management? I’ve always advised my clients and blog readers that it’s important to make sure your online presence is as secure as possible prior to experiencing a crisis. Why is this important? You’ll also notice that there are no tweets indexed… yet. Tweet this!).
Melissa Agnes
JULY 10, 2014
On its “ FAQ ” page, Yelp warns uses of potential legal consequences for posting false information, while hyperlinking to the Wikipedia entry for “libel.” Fortunately, Yelp does not tolerate defamatory content. Similarly, in its Terms of Service , Yelp warns users of exposing themselves to liability for content such as defamatory reviews.
Melissa Agnes
OCTOBER 3, 2014
How to Successfully Submit Your Article to Wikipedia. Wikipedia tends to prove a frustrating challenge to many. And yet it’s important to have a Wikipedia page that reveals accurate and timely information. This is a good read by @craigthomler and raises questions that we should all be asking.
Flack's Revenge
NOVEMBER 23, 2016
Please note that I am not writing just about customer service, product quality, security breaches or other kinds of fails; this blog is careful not to confuse these things with PR and crisis management thereof. The company botched one of the first rules of crisis response: avoid the drip, drip, drip of piecemeal information.
Mark My Words
JUNE 29, 2015
Read the opening paragraphs of athlete Mo Farah’s Wikipedia page and you’ll be confronted bya roll call of records sufficient to fill the sports category of several Trivial Pursuit decks. Much of the chatter has centred on Farah’s choice of crisis managers, Freuds. And the bigger the star the bigger the spike.
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