Melissa Agnes

MAY 26, 2014

We are frequently reminded that the art of crisis communications and crisis management is a tough one to master. Some people do it right in a crisis. So, let’s look at what to avoid when confronted with a crisis. By Patrice Cloutier. When they do, it pays dividends and their reputation is enhanced.

Crisis 264

Crisis Crisis Communications Film Training 264

Cision

DECEMBER 4, 2017

Fortunately, the GitLab team had already rolled out a crisis management plan. They took the initiative to inform their clients of the crisis before social media started flooding with negative tweets and comments. They shared a Google doc with live notes, live YouTube video streams, and formulated #HugOps to cover social media.

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Crisis Brand Branding How To 271

Melissa Agnes

NOVEMBER 6, 2018

You can also listen to this episode on iTunes , Spotify , Stitcher , and YouTube. The post Tips For Building Strong Emotional Connections In A Virtual World appeared first on Melissa Agnes - Crisis Management Keynote Speaker. About this episode. Connect with Nick on LinkedIn.

Crisis Management 178

Crisis Management Internal International YouTube 178

Melissa Agnes

SEPTEMBER 4, 2018

The YouTube Shooting Crisis: How Mountain View Police Department quickly regained control of the narrative that was going viral against their agency. The post How To Get Ahead Of A Crisis When You’re Already Behind – Invincible Brand Podcast appeared first on Melissa Agnes - Crisis Management Keynote Speaker.

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Crisis Viral Brand Branding 176

5W PR

MARCH 10, 2025

While Instagram and YouTube might work well for reaching parents, educational publications and conferences can better target teachers and school administrators. For instance, LEGO Education’s content strategy includes detailed lesson plans, student testimonials, and engaging build challenges that showcase their products in action.

Strategy 78

Strategy Education Video Storytelling 78

Prowly

FEBRUARY 13, 2025

This supports understanding what is being said about your brand on social media and helps in managing your brand online. Studies show that almost half of internet shoppers trust online opinions as much as recommendations from friends and family. How to do it?

Software 104

Software Reputation Examples How To 104

PR News

APRIL 4, 2018

The post YouTube Shooting Shows Brands can be Unwillingly Dragged into a Crisis appeared first on PR News Blog. For example, in a survey of 360 chief marketing officers at for-profit companies released this week, fewer than 20% agreed it’s appropriate for… Continued.

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YouTube Crisis Brand Branding 85

Melissa Agnes

NOVEMBER 13, 2018

Humor Engineer, Drew Tarvin, joins the Invincible Brand Podcast to discuss how humor can be used to effectively help solve many common workplace issues, such as a lack of employee engagement, stress management, communication issues, and more. Listen: Watch: You can also listen to this episode on iTunes , Spotify , Stitcher , and YouTube.

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How To YouTube Crisis Management Crisis 144

Melissa Agnes

OCTOBER 30, 2018

Here’s a sampling of what these questions were: “Is crisis management different from industry to industry?” ” “What is the best way to manage controversial issues that spark heated emotion within a subset group of stakeholders? Crisis Ready Formula for Managing Controversies.

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Government Crisis Crisis Management Privacy 56

Melissa Agnes

DECEMBER 4, 2018

Listen: Watch: You can also listen to this episode on iTunes , Spotify , Stitcher , and YouTube. The post Building Brand Invincibility Requires Intentional Attention appeared first on Melissa Agnes - Crisis Management Keynote Speaker. About this episode. Neen is fun to follow on Instagram ! Connect with Need on LinkedIn.

Brand 133

Brand Branding Crisis Management System 133

Prowly

FEBRUARY 18, 2025

MANAGE YOUR PR CAMPAIGNS IN ONE PLACE #10 Plan for crisis management Have a big campaign coming up? The campaign was highly shareable, driving millions of views on YouTube, gaining 17 million in the first month alone. One of the most famous examples of PR campaigns is Johnson and Johnson's Tylenol campaign from 1982.

Examples 104

Examples How To Product Launch Print 104

Prowly

FEBRUARY 25, 2025

No matter the size of your business, Agility PR has a plan for outreach, crisis communication, crisis management, media monitoring, and more. Agility PR is a media relations tool that helps agencies and businesses connect with journalists and get more coverage.

Tools 104

Tools Software Enterprise Crisis Management 104

Melissa Agnes

DECEMBER 11, 2018

Listen: Watch: You can also listen to this episode on iTunes , Spotify , Stitcher , and YouTube. The post How To Never Lose A Customer Again appeared first on Melissa Agnes - Crisis Management Keynote Speaker. About this episode. Connect with Joey Coleman: Interested in working with Joey? Learn more here: joeycoleman.com.

How To 139

How To Crisis Management Leadership YouTube 139

Cision

JUNE 6, 2017

Disney dropped its alignment with YouTube sensation PewDiePie over content deemed to be pro-Nazi. They’re tech, food, photography, and car bloggers; the most popular Pinterest stars posting about travel, recipes, and style; and the YouTubers and Instagrammers with thousands of followers promoting everything under the sun.

Marketing 239

Marketing Television Handbook Web 239

Melissa Agnes

OCTOBER 23, 2018

You can also listen to this episode on iTunes , Spotify , Stitcher , and YouTube. Fortunately for the rest of us, there are so many crisis ready lessons and strategies that can be taken from these airlines and adapted into your own organization, no matter its industry. Why achieving brand invincibility should be aspirational.

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Airlines Strategy Crisis Management Crisis 100

Melissa Agnes

OCTOBER 9, 2018

Gaining legal’s support and buy-in for your crisis readiness can sometimes be a challenge, but when achieved, can become one of your most powerful allies. You can also listen to this episode on iTunes , Spotify , Stitcher , and YouTube. Connect with Jackie Ford: Learn more about Jackie and her practice at Vorys.

Crisis 20

Crisis Crisis Management How To Privacy 20

Cision

MARCH 1, 2016

What I want to do in this post is to look at some best practices around identifying and working through a PR crisis, relying on journal articles where possible to help substantiate points. Identifying a PR crisis. SoMe = Facebook, Twitter, YouTube. Speed is crucial to crisis management. Monitoring.

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Crisis Crisis Communications Journalism YouTube 120

Melissa Agnes

FEBRUARY 2, 2016

Dave Carroll was one of the first to prove this point brilliantly with his “ United Breaks Guitars ” YouTube trilogy. But what about the incidents that occur that senior management never hears about? Embed strong issues management into your corporate culture.

Corporate 167

Corporate Airlines Employee Training 167

Sword and the Script

DECEMBER 23, 2014

Financier, PR man, crisis manager – and pitch man – this guy can do it all. If you enjoyed this post you might also like: What If Warren Buffett had a YouTube Channel? PR crisis communications leadership PR strategy warren buffett' And probably in 15 minute or less.

Reputation 121

Reputation Newspapers Crisis Communications Leadership 121

Critical Mention

NOVEMBER 20, 2020

According to a study done by Google, 6 out of 10 millennial YouTube subscribers say that they trust creators and influencers more than celebrities or TV personalities. They take the time to build trust with their audience, which means they have a bigger influence over their buying potential.

Tourism 157

Tourism YouTube Radio Social Media 157

Critical Mention

JULY 13, 2021

The new release adds to the platform’s already robust Social Media Monitoring offering, which also includes Facebook, Twitter and YouTube. NEW YORK — Critical Mention — the leading all-in-one earned media monitoring and intelligence platform — has released Instagram tracking as part of its Earned Media Suite.

Instagram 156

Instagram Industry Media Analytics 156

Rock the Status Quo

MARCH 30, 2015

The same way YouTube videos are uploaded then embedded or shared, this me-too gesture of Facebook expects users to upload a video to Facebook, which will then host the original video, then share it on other platforms. Why do that on a platform that has laughable reach when I can already upload to YouTube with zero reach restrictions ?

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Facebook Customer Service YouTube Crisis Management 100

Cision

JANUARY 19, 2016

Brown discussed how Cision Global Insights helped mitigate the crisis faster by tracking audience in real time, provided qualitative and quantitative data for better decision-making and preserved the state’s tourism during the busiest season of the year. Highlight The Proper Terminology.

Crisis 120

Crisis Tourism Local Crisis Management 120

Stephen Waddington

DECEMBER 2, 2019

Clients expect PR agencies to deliver on the following services: online press release distribution (51%), digital crisis management (49%), image-based content (46%), and social influencer outreach (43%). This is followed by LinkedIn (76%), YouTube (69%), and Instagram (63%).

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Digital PR Report Communications Crisis Management 78

Critical Mention

AUGUST 7, 2020

In recent months, Padhye was also one of the principles responsible for adding thousands of YouTube channels to Critical Mention’s media monitoring capabilities. .

Technology 125

Technology Television Analytics Radio 125

Critical Mention

DECEMBER 10, 2021

The Critical Mention Earned Media Suite lets users track earned media across leading social networks like Twitter, Facebook, YouTube and now Instagram. This release creates a more connected experience since users can easily access media contacts by clicking on their names and outlets in broadcast mentions.

Radio 116

Radio Instagram Analytics Mobile 116

Newsfile

JANUARY 30, 2024

The social media channel contains a wide audience where you can engage, inform, and interact with a broad audience in real-time, fostering relationships and managing your reputation effectively. Platforms like Facebook and YouTube will continue to be effective since they have the top two numbers of social media users worldwide.

Trends 105

Trends YouTube Video Social Media 105

Bianchi Biz Blog

AUGUST 22, 2024

Platforms like Facebook, Instagram, X, TikTok, and LinkedIn are popular, with a growing emphasis on visual content shared through Instagram and YouTube. Understanding local sentiments and being responsive to public concerns are key to effective crisis communication. The number of online newspaper readers has also decreased to 30.5%

Fashion 70

Fashion Automotive Marketing Public Affairs 70

Prohibition

DECEMBER 17, 2021

Strategic communication during a crisis offers organisations the credibility they need to develop their strategies and re-enter the marketplace in order to provide relevant services to their stakeholders. Who needs crisis communication? In today’s fast-paced world, businesses are not immune to the exposure of a crisis.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

Bianchi Biz Blog

FEBRUARY 1, 2024

Adherence to social norms and etiquette is paramount, especially in a crisis. Swift and culturally attuned responses are crucial for effective crisis management. For more, see LINE｜always at your side YouTube : 72 million users X : 45 million users Instagram : 33 million users Facebook : 26 million users TikTok : 9.5

Marketing 107

Marketing Newspapers Print Corporate 107

NewsWhip

OCTOBER 21, 2020

NewsWhip now gives you a far more comprehensive view – with web, Facebook Pages, Snapchat, Instagram, YouTube, and verified Twitter accounts. Most recently, last month we released the most comprehensive Reddit monitoring solution in the world, and we’ve added it to Crisis Dashboard.

Crisis 158

Crisis Reddit Reputation Tools 158

NewsWhip

JUNE 2, 2021

Predictive Crisis Management . We combine and provide relevant discussion across social media, so any story’s arc can be seen alongside the latest Reddit discussion about it, the hottest YouTube takes, and the most engaged Twitter commentary. What is Predictive Crisis Management? . Predictive Alerts.

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Media Data Reddit Crisis 88

PR in High Definition

DECEMBER 1, 2022

Crisis management has always been a significant part of public relations, but no one could have predicted the scale and reach that cancel culture might have. A notable example of this is YouTube titan Jeffree Star, who owns makeup company Jeffree Star Cosmetics.

Reputation 62

Reputation Leadership Company Crisis Management 62

Critical Mention

OCTOBER 15, 2020

This year has been one of the most volatile in recent memory, forcing PR and communications pros to adapt and devise new strategies on the fly to deal with the COVID-19 pandemic and its effects. As we enter the final quarter of 2020, now is the best time to make sure that your organization is as prepared as possible for the months ahead.

Tourism 186

Tourism Radio Travel Social Media 186

Prohibition

JULY 10, 2019

The commercial went viral, was featured in almost all national publications and generated more than four million views on YouTube in just two days. The commercial showed clips and images of sexism in films, boardrooms and also violence. 3) A sour end for the sweet brand: Cadbury’s treasure hunt.

Fashion 75

Fashion Telecommunications Crisis Training 75

Critical Mention

OCTOBER 25, 2021

The third installment of HBO Max’s hit series “Succession” was one of the most highly anticipated seasons of television in 2021. For those who don’t watch, Succession follows the dysfunctional Roy family, whose patriarch, Logan Roy, owns and operates the largest media and entertainment company in the world.

Media 162

Media Fashion Television Radio 162

Critical Mention

MAY 13, 2020

Public relations, marketing and social media professionals must find ways to bring creativity to the forefront of their communication strategies. While everyone has their own methods of communication, it’s advantageous to expand communication skills by finding inspiration in the advice of other notable communicators.

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Communications Radio Sports Social Media 158