Melissa Agnes

APRIL 11, 2018

Unfortunately for Facebook, the Cambridge Analytica crisis it is now managing is the direct result of an issue that went mismanaged for years. An issue that was their responsibility and duty to manage, as Zuckerberg openly realizes. But the thing is, this crisis was predictable. This crisis was foreseeable.

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Crisis Crisis Management Policies Privacy 160

ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. The unauthorized disclosure of private information is particularly tricky in crisis management terms. Have a digital media policy.

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Privacy Crisis Policies How To 120

Presspage

NOVEMBER 8, 2024

To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Let’s start with what crisis communication is. What is crisis communication? However, crisis comms isn’t just about the actual communication part.

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5W PR

MARCH 12, 2025

Data Privacy and Protection With increasing regulatory requirements like GDPR and CCPA, proper data handling has become central to ethical cybersecurity practices. Strong crisis management protects brand reputation.

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Case Study Branding Brand Ethics 78

Melissa Agnes

OCTOBER 30, 2018

Each month, I answer your crisis ready questions. Here’s a sampling of what these questions were: “Is crisis management different from industry to industry?” ” “What is the best way to manage controversial issues that spark heated emotion within a subset group of stakeholders?

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Government Crisis Crisis Management Privacy 56

ImPRessions - Crenshaw Communications

SEPTEMBER 20, 2017

Public relations people like to talk about anticipating or “getting in front of” a crisis; in fact, for a taste of a real-life crisis simulation, check out this stress-inducing story by The New York Times ‘ Sapna Maheshwari. And what can we learn from how Equifax handled the crisis? How did it escalate?

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Crisis Crisis Management Reputation Financial 149

Melissa Agnes

OCTOBER 3, 2014

In case your week has been as busy as mine, below you’ll find my #CrisisRoundup of worthwhile reads, as well as what was published to The Crisis Intelligence Blog and Podcast this week. From The Crisis Intelligence Blog. Analyzing the CDC’s Crisis Communication In U.S. Crisis Management Resources'

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Wikipedia Crisis Crisis Management Privacy 169

PRSay

JUNE 23, 2021

Preparing for these increasingly sophisticated threats and containing the damage when attacks occur requires a level of experience and expertise beyond that of a company’s day-to-day crisis team. Build a dedicated cyber-crisis team. Here are six things to think about: 1. Make key decisions ahead of time. Exercise regularly.

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Crisis Insurance Insurance Exercises 146

ImPRessions - Crenshaw Communications

JUNE 26, 2019

For those who said they did plan to speak publicly about issues, the most pressing topics named were data privacy, healthcare, and diversity and inclusion. To show leadership during a serious crisis situation. It’s not always about crisis management. Here are some of the most common. . To announce a new strategy.

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Trade Shows Airlines Leadership Corporate 271

Melissa Agnes

SEPTEMBER 4, 2020

Investing in your professional online reputation is an important Crisis Ready strategy—and ReputationDefender has launched a service to help make this process easy for you. When it comes to online reputation management, ReputationDefender is the oldest and one of the most reputable players in this space. Who is ReputationDefender?

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Branding Brand Reputation Crisis 234

Melissa Agnes

OCTOBER 9, 2018

Gaining legal’s support and buy-in for your crisis readiness can sometimes be a challenge, but when achieved, can become one of your most powerful allies. And yet, once this alliance is formed it is such a powerful asset to the organization’s crisis readiness. About this episode. Connect with Jackie on LinkedIn.

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Crisis Crisis Management How To Privacy 20

The Stalwart Blog

JANUARY 12, 2020

I also want to take this from a Crisis PR standpoint. Find somebody that you can trust to go over what your crisis communications response plan is and how it should integrate with your operations. The post New web privacy laws and the Crisis PR issues that can arise from them. Most companies, quite frankly, do it poorly.

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Privacy Web Crisis Crisis Communications 78

ImPRessions - Crenshaw Communications

DECEMBER 14, 2018

The hearing offered a golden opportunity for members of Congress to grill Pichai on a host of issues — data privacy, use of location data in advertising, hate speech on YouTube, or its controversial experiments with a government-censored Chinese search engine, among others.

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Google Government Privacy Crisis Management 170

Melissa Agnes

OCTOBER 3, 2014

In case your week has been as busy as mine, below you’ll find my #CrisisRoundup of worthwhile reads, as well as what was published to The Crisis Intelligence Blog and Podcast this week. From The Crisis Intelligence Blog. Analyzing the CDC’s Crisis Communication In U.S. Ebola Outbreak. Enjoy this great listen!

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Wikipedia Crisis Crisis Management Privacy 100

The Hoyt Organization

FEBRUARY 13, 2025

Maintain Reputation in Crisis: Respond quickly and transparently to negative publicity or errors. Patient Stories & Testimonials: Share authentic, relatable stories while ensuring privacy compliance. Crisis Management: Ensure your team is prepared to respond swiftly to high-severity issues (e.g.,

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Healthcare Strategy Publicity Storytelling 52

PRSay

JANUARY 16, 2020

In today’s world, being prepared with a comprehensive crisis plan is no longer enough. As if threats of massive data breaches, technology outages or consumer-privacy rebellions weren’t worrisome enough; now, a new cause for cyber-insomnia looms: “reputation exploitation.”.

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Reputation Privacy Banking Ethics 183

Melissa Agnes

DECEMBER 3, 2014

For even more information and tips on CASL, listen to episode #025 of The Crisis Intelligence Podcast. Get your Board onboard” – bring the issue to the attention of your board of directors, as they may need to make some important risk management decisions. Tips for preparing a CASL compliance policy. By Maanit Zemel.

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Policies Privacy Crisis Management Crisis 100

Presspage

NOVEMBER 8, 2024

To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Lets start with what crisis communication is. What is crisis communication? However, crisis comms isnt just about the actual communication part.

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Crisis Communications Crisis Communications Employee 78

5W PR

OCTOBER 2, 2023

Ethical PR practices, such as providing accurate information, avoiding deception, and respecting privacy, help PR professionals build and maintain trust with clients, stakeholders, and the public. Crisis management Authenticity is invaluable during times of crisis.

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Ethics Guidelines Reputation Privacy 88

Reputation Us

MAY 12, 2020

When it comes to navigating crisis, I have been in the eye of many storms. As the president of ReputationUs and with 28 years of experience behind me, I have been striving to refine the art of managing corporate reputations during a crisis into a well-honed specialty. From the Credit Union Times. May 11, 2020.

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Crisis Financial Banking Crisis Management 78

Rock the Status Quo

MARCH 30, 2015

It could help manage crisis control by allowing brands to quickly move a public conversation to a private chat almost seamlessly. Fabulous or terrible, Messenger Business will present some interesting challenges for real-time crisis management, brand reputation monitoring and community manager duties, won’t it?

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Facebook Customer Service YouTube Crisis Management 100

Mark My Words

MARCH 20, 2024

Veteran British crisis manager Mark Borkowski spoke to the Daily Beast about William and Kate’s strategy to tune out the noise in the wake of the current noises. He also addressed the mom of three’s recent outing at the farmer’s market in Windsor, which was reported by onlookers without substantial evidence.

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Privacy Crisis Management Crisis Internal 60

The Stalwart Blog

NOVEMBER 18, 2019

Dave Oates: Hey, thanks for joining us for another edition of the Public Relations Security video cast where we talk to experts in all facets of crisis events and crisis management. An interview with Lily Li, Principal of Metaverse Law. . Lily, thanks so much for being here, I appreciate it. Lily Li: Thanks for having me again.

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Data Privacy System Crisis Communications 60

The Hoyt Organization

FEBRUARY 19, 2024

It also demonstrates professionalism and respect for the individual’s privacy with the negative experience. Move Difficult Conversations To Private Channel While addressing negative online reviews publicly is critical, try to delve deeper into each customer’s issues privately.

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Policies Construction Reputation Local 96

PR Conversations

APRIL 27, 2015

I enjoy the adrenaline rush of crisis communications. a critical thinker– and a quick thinker (particularly during a crisis). Currently he manages public relations for the Canada-Newfoundland and Labrador Offshore Petroleum Board. What is your favourite occupation in PR? Why do you work in PR? an innovator. a counsellor.

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Film Crisis Communications Ethics Crisis 40

PR Conversations

APRIL 27, 2015

I enjoy the adrenaline rush of crisis communications. a critical thinker– and a quick thinker (particularly during a crisis). Currently he manages public relations for the Canada-Newfoundland and Labrador Offshore Petroleum Board. What is your favourite occupation in PR? Why do you work in PR? an innovator. a counsellor.

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Film Crisis Communications Ethics Crisis 40

Ethical Voices

MARCH 14, 2022

I started in Washington DC in Public Affairs and Crisis Management. Still am a crisis guy and always will be, I think. Thinking about all the crisis work and all the different hats you’ve worn, what is the most difficult ethical challenge you ever confronted? It all comes back to data and privacy and transparency.

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Ethics Publicity Data Agency 52

5W PR

MARCH 13, 2025

Their experiences show that success in crisis management often comes down to three key elements: swift action, transparent communication, and a deep understanding of industry-specific stakeholder expectations. Johnson & Johnson’s handling of the 1982 Tylenol crisis remains a masterclass in crisis management.

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Crisis Examples Industry Crisis Management 78

ImPRessions - Crenshaw Communications

MAY 15, 2019

Boeing’s PR crisis deepened this week as a fuller picture emerged of its handling of serious problems surrounding the 737 Max. It’s not unusual that Boeing CEO Muilenberg viewed his crisis in the context of his short-term responsibility to employees and shareholders. CC BY-SA 4.0.

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Reputation Airlines Automotive Software 245

Flatiron Communications

FEBRUARY 16, 2015

There was a day not too long ago when a growing media storm served as the primary catalyst to spur a company’s crisis team into action. A string of bad stories in and of itself literally defined a crisis. One such corporate crisis-driving crusader is New York State Attorney General Eric Schneiderman.

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Crisis Management Crisis Insurance Insurance 28

Sword and the Script

DECEMBER 20, 2022

This, coupled with consumer’s savviness to marketing tactics, the death of the cookie, and privacy concerns, earned media and PR are becoming essential to a CMOs toolkit and business success. ” ~ Molly McPherson , APR, Public Relations and Crisis Manager, Molly + Co. next year, down from 6.4% estimated in June.

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Marketing Content Marketing Data Social Media 213

NewsWhip

JUNE 2, 2021

Predictive Crisis Management . It’s used by reporters and communications professionals wherever advance knowledge of a story’s impact can assist in a decision – such as a crisis or time sensitive opportunity. . What is Predictive Crisis Management? . Predictive Alerts. Predictive Planning.

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5W PR

MARCH 24, 2025

This includes developing response strategies for data breaches, regulatory changes, and privacy concerns. Their communications strategy positioned them as a leader in privacy-first advertising solutions, rather than a company reacting to external changes.

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Industry Privacy Case Study Leadership 78

5W PR

APRIL 19, 2025

This should include: Privacy policies that detail data usage Security FAQs addressing common concerns Regular updates on security enhancements Transparent incident reporting procedures Incident Response and Crisis Management Despite best efforts, security incidents can occur.

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Financial Government Policies Data 78

5W PR

MARCH 3, 2025

The MGM Grand’s Mansion, an invitation-only villa complex, hosts ultra-high-net-worth players in complete privacy. Crisis Preparedness and Response Even the most positive brand image requires protection through proper crisis management. Exclusive events also play a vital role in luxury brand building.

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Branding Brand Local Community 78

ImPRessions - Crenshaw Communications

JUNE 7, 2018

Crisis-management best practice calls for an immediate response where a brand or personal reputation is on the line. If a company speaks before it has all the information, it risks inflaming the crisis, or, worse, inviting legal liability. Silence was a reasonable tactic here. When you don’t have all the facts.

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5W PR

MARCH 11, 2025

PR teams must master the delicate balance between promoting innovation and addressing valid concerns about privacy, safety, and ethical implications. The 2023 Stanford Health Tech Survey shows companies with established crisis protocols recover public trust three times faster than those without clear plans.

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Ethics Healthcare Privacy Guidelines 78