Flack's Revenge

NOVEMBER 23, 2016

Please note that I am not writing just about customer service, product quality, security breaches or other kinds of fails; this blog is careful not to confuse these things with PR and crisis management thereof. The company botched one of the first rules of crisis response: avoid the drip, drip, drip of piecemeal information.

Wikipedia 120

Wikipedia Crisis Management Customer Service Crisis 120

Rock the Status Quo

APRIL 23, 2015

Even Wikipedia incorrectly redirects a search for “brand advocate” to the “brand ambassador” page. You’ll also need access to and relationships with customer service to handle customer- and product-related issues within the community and, ideally, a bit of time invested in crisis prevention planning.

Brand 100

Brand Branding Community Wikipedia 100

NewsWhip

JUNE 10, 2021

Differences between risk & crisis | Jump to text. Deploying crisis management teams | Jump to text. Chris: So if anyone’s behind a computer right now, we can all go to Wikipedia, right? And we can see, what does Wikipedia say? It comes down to every customer service interaction. Talking Points.

Reputation 78

Reputation Crisis Management Crisis Enterprise 78

Stephen Waddington

NOVEMBER 19, 2017

Wikipedia continues to grow as a global knowledge resource. Bots have been developed to help with customer service, support and sales. Have you considered this as part of your crisis planning? Pinterest has posted sustained growth in visual imaging. It’s not all bad. With more than 1.3

Publicity 164

Publicity Ethics Community Data 164