Customer Service Employee Small Business 
Agility PR Solutions
JUNE 22, 2021
Although the COVID crisis was a catastrophic and even fatal event for many small business owners, others were able to take advantage of these trying times by drawing consumers to their shops with the magic wand of 2020—excellent customer service.
ImPRessions - Crenshaw Communications
OCTOBER 8, 2018
By extension, business customers can also help one another. That’s where tech services that cater to small businesses, like Hubspot and Zendesk, have done a great job. Use gentle humor to outline business challenges. Tell customer stories. Recognize employees. Build a community.
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Landis PR
JULY 26, 2021
YEXT started as a location and listings management service that now offers advanced, AI-driven engagement interaction to help with sales, service and even employee communications. Managing Online Reviews: How to Handle Customer Feedback US Chamber of Commerce. Reputation Management Tips For Small Businesses Forbes.
ImPRessions - Crenshaw Communications
OCTOBER 11, 2017
At a certain point, most small businesses outgrow their first forays into public relations. These early arrangements can include a junior in-house employee or possibly a “shared” situation where the PR function is wedged into marketing or even customer service.
Sword and the Script
FEBRUARY 17, 2015
Businesses should want loyalty for two reasons, first for the obvious implication for retention, but also from a PR perspective, for crisis communications planning. There are two primary audiences an organization under fire ought to be able to count on: employees and loyal customers. Good Customer Service is Good Marketing.
Beyond PR
JANUARY 3, 2017
Stories of your customers. Your employees. The business owner. Even your customer service team needs to know the stories that you want to share with your customers. Your investors. It’s important to define what you want your narrative to be so that everyone, across the board, is telling the same story.
Waxing UnLyrical
DECEMBER 20, 2012
So why doesn’t the business have more fans? With eight franchises in two states and many people working at the company, I am not sure if they asked their employees, friends and family of employees to “like” the page. Ask friends, family, employees to Like the page. So what can you do?
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