Customer Service, Insurance and Reputation

Customer Service Is The “New” PR

ImPRessions - Crenshaw Communications

AUGUST 22, 2018

Good PR and great customer service have never been more intertwined. The best way to understand a company’s reputation — and its values — is to look at its response to customer reviews and complaints. A business can spend millions on brand reputation and community service.

Customer Service

Customer Service Insurance Insurance Banking

Three Steps to Successful Crisis Communication

Melissa Agnes

FEBRUARY 16, 2016

In order to do this, begin by asking yourself and your team the following question: Who, in a crisis, do you need to communicate with in order to minimize the negative reputational impact on your organization? It’ll also help you promptly address any misconceptions, rumors or speculation that can further hurt your reputation.

Crisis Communications

Crisis Communications Crisis Communications Crisis Management

LinkedIn Social Selling for MDRT Financial Services and Insurance Pros

wiredPRworks

JUNE 8, 2016

I'm excited to present LinkedIn social selling marketing strategies for financial services and insurance pros at MDRT's annual conference in Vancouver!! My ties to the life insurance and financial services industry run deep – going back to being a national sales trainer for a life insurance company.

Insurance

Insurance Insurance Financial LinkedIn

#19: Building a framework for reputation management

NewsWhip

JUNE 10, 2021

Building a framework for reputation management: Christopher Rivera @ Samsung. Christopher Rivera, Director of Reputation & Risk, Samsung Electronics America. Chris Rivera has led as the Director of Reputation & Risk at Samsung Electronics America for more than three years. The reputation and risk landscape| Jump to text.

Reputation

Reputation Crisis Management Crisis Enterprise

Western Bankers Association Partners with ReputationUs to Elevate Incident Response Program to Address Uptick in Cyberattacks During Pandemic

Reputation Us

MARCH 31, 2021

Participating WBA member banks in the IRP will receive customized services, including: Cyber insurance policy review and recommendations. Cyber insurance industry updates. The IRP is designed to help member banks prepare for and mitigate against recent cyber incidents. Data security regulatory environment.

Insurance

Insurance Insurance Banking Crisis Communications

Blue Ocean Global Technology Interviews Casey Boggs of ReputationUs

Reputation Us

JUNE 1, 2023

In May 2023, Blue Ocean Global Technology interviewed ReputationUs’s President Casey Boggs about his thoughts on reputation management for their global blog … Blue Ocean Strategies Blue Ocean: Reputation management has become an important component for most businesses. Brand is what you say about your company.

Technology

Technology Interviews Reputation Crisis

The Western Bankers Association Announces Incident Response Program to Bolster Cybersecurity for Member Banks

Reputation Us

DECEMBER 5, 2018

The IRP team consists of four cybersecurity functions and specialists: Peter Marchel of Marchel & Associates Risk Consulting, Sean Hoar of Lewis Brisbois (legal), Carl York of Clifton Larson Allen (technology) and Casey Boggs of ReputationUs (public relations/reputation).

Banking

Banking Insurance Insurance Policies

Credit Union Times: CU Crisis Planning Essential

Reputation Us

SEPTEMBER 7, 2016

” If your financial institution is in need to safeguard itself and its reputation from potential issues, we’d welcome your outreach: PR@LTpublicrelations.com. We’re in a crisis and we need your help,” Anthony Huey, president of Reputation Management LLC in Sarasota, Fla., Credit Union Crisis Planning Essential.

Crisis

Crisis Crisis Communications Insurance Insurance

PR Rock Stars: Blue Cross Blue Shield of Minnesota’s Laura Kaslow

Communications Conversations

JANUARY 13, 2017

And, she’s got a great reputation as a valued counselor over at Blue Cross Blue Shield of Minnesota. It’s all growing and changing so fast, but the biggest driver for us (and I’d argue for anyone doing health care, or at least health insurance) is focusing more on the consumer. Let’s meet Laura!

Insurance

Insurance Insurance Social Media Corporate

What Is Crisis Management And Why Its Important?

Prohibition

JANUARY 7, 2022

Crisis management is the process of dealing with an unfavourable situation that could seriously damage a company’s reputation, sales and growth. Crisis management is crucial for high-profile businesses that can be subject to serious damage to their reputation whatever the sise or scale of the crisis. What is a crisis?

Crisis Management

Crisis Management Crisis Reputation Financial

Communications Strategy 101: Get your GAME on

David PR Group

JANUARY 4, 2016

This can be clear in a business that receives real estate or insurance work from an established broker relationship. Is this the time to pound away on better customer service? These may cover unique product attributes, expertise, pricing or service—or some combination of these. Happy New Year!

Strategy

Strategy Communications Real Estate Insurance

How Public Relations And Customer Relations Can Work Together

ImPRessions - Crenshaw Communications

JANUARY 19, 2017

Good customer service and good public relations have never been more aligned. One of the quickest ways to understand an organization’s reputation is to look at its response to a consumer complaint. Uber’s rating system goes a long way toward ensuring a good experience for customers, but it has drawbacks.

Customer Service

Customer Service Publicity Insurance Insurance

Is AI Chat the Ultimate Cheat Code?

Mindful Marketing

JANUARY 29, 2023

For them, belief and trust in Christ are real life-changing commitments that people aren’t likely to take seriously after viewing a commercial that comically positions Jesus alongside insurance company mascots. It also undermines the integrity of the purchasing process and can damage the reputation of your company.

Ethics

Ethics Guidelines Fashion Transportation

Public Relations Today

Customer Service Is The “New” PR

Three Steps to Successful Crisis Communication

Trending Sources

LinkedIn Social Selling for MDRT Financial Services and Insurance Pros

#19: Building a framework for reputation management

Western Bankers Association Partners with ReputationUs to Elevate Incident Response Program to Address Uptick in Cyberattacks During Pandemic

Blue Ocean Global Technology Interviews Casey Boggs of ReputationUs

The Western Bankers Association Announces Incident Response Program to Bolster Cybersecurity for Member Banks

Credit Union Times: CU Crisis Planning Essential

PR Rock Stars: Blue Cross Blue Shield of Minnesota’s Laura Kaslow

What Is Crisis Management And Why Its Important?

Communications Strategy 101: Get your GAME on

How Public Relations And Customer Relations Can Work Together

Is AI Chat the Ultimate Cheat Code?

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