Communications Conversations

APRIL 27, 2017

He’s traveling. Who says the CEO can’t also handle customer service? In fact, he often serves as a “customer service” rep of sorts for UW-EC. Now, you might say, my executives don’t have time to handle customer complaints. I’m asking you to spend 5 minutes.

Twitter 60

Twitter Customer Service Interviews Employee 60

Cision

OCTOBER 1, 2015

but it has morphed from simply loading the kids in the back of a station wagon in the 1950s and 1960s to boarding flights to international destinations today. For example, the study found that: Families begin planning travel far in advance and want to have itinerary details clearly outlined to facilitate hassle-free trips.

Travel 120

Travel Hotels How To Airlines 120

Beyond PR

MARCH 9, 2016

Failing to understand your customers’ mindset and buying cycle can impact everything — from how you create and distribute marketing content to how you launch products and resolve customer service issues. Selling makes you a better marketer. If you’re not currently a closer, you need to become one.

Marketing 75

Marketing Meeting Resources Energy 75

Buzzstream

JULY 10, 2024

You can take the Daily Mail as an example, which really clearly has a travel section defined in the URL structure. Is this a link for a travel site from the travel section of that site? You’ve got the recommendations from that trusted traveler who’s traveling four, five, or six times a year and knows inside out.

Digital PR 98

Digital PR SEO Google Travel 98

PR 20/20

SEPTEMBER 19, 2017

According to a recent survey by CMO Council and RedPoint Global , “… only 3% of respondents felt all of their automation, engagement and deployment tools were fully connected, with data, metrics and insights traveling freely between different technologies.”. Messages : Live chat is becoming a must-have for quick, in-channel customer service.

Marketing 40

Marketing Tools Report Data 40

Buzzstream

JUNE 14, 2024

Most wield digital PR by getting links to a page directly and then internally linking to a secondary page that they want to get ranking. This supports the common digital PR practice of getting links to a page and then passing that link value internally via an internal link to a product or service page. More on that later.)

Digital PR 62

Digital PR SEO Pitching Google 62

Buzzstream

FEBRUARY 9, 2024

For example, if the company is restructuring its internal management structure in a way that only affects employees, it’s likely not newsworthy. If they bring in a new VP of Sales to focus on customer relationships, that is newsworthy.” We recommend using someone on the PR team, whether internal or with an external agency.

Examples 62

Examples Product Launch Data Report 62

Contently - Strategy

NOVEMBER 14, 2018

Every purchase, TV commercial, customer service call, and tweet contributes to the relationship, whether good or bad. If you’re B2C, help them enjoy personal passions (travel, fitness, wellness, food, sports, etc.) A model for success. A brand is just the sum of all interactions someone has with a company.

Leadership 111

Leadership Brand Branding How To 111

Cision

MAY 3, 2017

In this case several different passengers got bumped from their flights, causing huge headaches for affected travellers. Overbooked flights, the current process to fix this, and the PR response to bad customer service is a combination that is bad for business and bad for customers. Image source: [link].

Airlines 137

Airlines How To Engineering Radio 137

Prohibition

DECEMBER 17, 2021

Companies that successfully communicate with internal and external stakeholders when crisis hits have the highest chance of long-term success. When companies communicate openly, honestly, and clearly, they earn the trust of their customers. Personnel in charge of security. Police officers. First responders. Government officials.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

Waxing UnLyrical

NOVEMBER 24, 2010

With 10 years of operations already behind them (I’m told they were doing WOM before “social media&# even existed), offices in London, Oxford, New York and Sydney, they have an impressive client list that includes Nokia, Universal, Procter & Gamble, Canon, SKINS and STA Travel. How and where can your consumer touch your brand?

Travel 79

Travel Case Study Creativity Advertising 79

Beyond PR

MAY 3, 2017

In this case several different passengers got bumped from their flights, causing huge headaches for affected travellers. Overbooked flights, the current process to fix this, and the PR response to bad customer service is a combination that is bad for business and bad for customers. Image source: [link].

Airlines 65

Airlines How To Engineering Data 65