Customer Service, Magazine and Media Training

These Smart Social Media Tactics Will Help You Prevent A Crisis

Melissa Agnes

SEPTEMBER 16, 2014

A company with two plane crashes in the last year asks people to post their bucket list destinations on social media. A social media manager loses their temper in a customer service post on Facebook. 1) Provide social media training for everyone that operates as an admin on a brand account.

Social Media

Social Media Crisis Training Media

PR and social media set for continued growth

Stuart Bruce

JULY 15, 2014

The FT says : “The social media result is particularly striking given that some companies have had high-profile failures in this area. It quotes Robert Swannell, chairman of Marks and Spencer saying discussion of social media definitely belongs in the boardroom.

Social Media

Social Media Public Affairs Media Crisis Communications

Credit Union Times: CU Crisis Planning Essential

Reputation Us

SEPTEMBER 7, 2016

From the August 31, 2016 issue of Credit Union Times Magazine. From her media training, Wyss-Schoenborn also learned it was important to develop a list of talking points about the crisis and stick to them when questioned by reporters. That’s what good customer service is,” Huey explained. “I

Crisis

Crisis Crisis Communications Insurance Insurance

Public Relations Today

These Smart Social Media Tactics Will Help You Prevent A Crisis

PR and social media set for continued growth

Credit Union Times: CU Crisis Planning Essential

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